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1. Which operating system does PhoneRescue for Android support?
Currently, PhoneRescue for Android can be used on both Windows and Mac computer.
Windows OS: Windows 11,10, 8, 7, Vista, XP (64bit & 32bit)
Mac OS: 14 (macOS Sonoma), 13 (macOS Ventura), 12 (macOS Monterey), 11 (macOS Big Sur), 10.15 (macOS Catalina), 10.14 (macOS Mojave), Mac OS X 10.13 (High Sierra), 10.12(macOS Sierra), 10.11(El Capitan), 10.10 (Yosemite), 10.9 (Mavericks)
To get more technical specifications about PhoneRescue for Android, please visit the Spec page.
2. What is the difference between Quick Scan and Deep Scan function?
Quick Scan function helps you scan and transfer the existed data from device to computer.
Deep Scan function helps you scan and recover lost data to device or computer based on your Android device has been rooted and has turned on the USB debugging.
3. Why the scanned personal data shows as dots?
You may meet the situation that the scanned personal data (contacts, messages, etc.) is covered by some dots. This is because that it’s the free trial. Once you upgrade to the purchased version, you can preview & recover all of them. If the trial version does not scan out the data you need, please do not purchased the Pro version.
4. What kind of data can be recovered to device?
Currently, Deep Scan function of PhoneRescue for Android can help you recover Contacts, Call Logs, Messages, Calendar back to both device and computer. The rest of data (Photos, Music, Videos, App Documents, WhatsApp, Line) can only be recovered to computer.
5. Why the scanned data shows in red on PhoneRescue for Android?
On PhoneRescue for Android, the scanned personal data (messages, contacts, etc.) may show in red. It means the data is deleted or lost. But do not worry, PhoneRescue for Android can help you recover the data back to both Android device and computer.
6. Why the scanned personal data shows one black line in PhoneRescue for Android?
When you scan the persoanl data with the help of PhoneRescue for Android, you may see that the scanned personal data shows one black line. It means that the data includes the existed and deleted data at the same time.
7. What is the price of PhoneRescue for Android?
Currently, PhoneRescue for Android provides two versions based on price difference. Please refer to this page to know more about its price plan.
1. For 1-Year Subscription, the price is $39.99, which only can be used on one computer and 5 Android devices. You will enjoy one-year upgrade and support freely.
2. For lifetime Plan, the price is $55.99, which only can be used on one computer and 5 Android devices. You will enjoy lifetime upgrade and support from our official website freely.
Meanwhile, if you need more than 10 activation codes, please refer to this page to submit the request of Custom Business Plan.
We design our PhoneRescue for Android to let customers scan & preview their deleted content prior to purchase. If PhoneRescue for Android can scan the data you lost, it can help you find them back. If not, it cannot help you find them back because your data has been overwritten. And we are sorry that PhoneRescue for Android may fail to help you recover lost data, given this situation, please don’t purchase it.
8. Will the data be erased when PhoneRescue for Android removes the screen lock?
Currently, PhoneRescue for Android cannot help you remove the screen lock. But you can give our another software a try- named DroidKit.
DroidKit can help you unlock Android lock screen(Patterns, PINs, Digital Numbers, Fingerprints, Facial Recognition). It supports all Android Devices with Android Version 5 to 11. Please note this function will erase data on your device. To gain more information, please refer to this page.
9. Which Android version does PhoneRescue for Android support?
PhoneRescue for Android currently supports Android devices running Android 5.0 and above. To get more info, please visit the Spec page.
10. Is PhoneRescue for Android safe?
Yes. PhoneRescue is 100% safe since Norton and McAfee officially certificate our products as “Safe Software”. And it is also SSL-secured.
11. What should I do if my payment failed?
If the payment failed, would you please try following instructions to solve the issue:
1. Please double-check the credit card information you entered.
2. Please check whether your credit card has not expired.
3. Please check if your payment account has sufficient funds.
4. Finally, when payment failed, you should be able to receive detailed information about the failed transaction from your bank. Don’t hesitate to contact your bank and request further help.
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1. What to do if I fail to download/install PhoneRescue for Android on computer?
If you fail to download or install PhoneRescue for Android on computer, please try the troubleshooting steps below:
1. Please refer to this page to check whether your computer operating system is compatible with PhoneRescue for Android.
2. Please make sure the Internet connection on your computer is stable while launching downloading and installing process.
3. Please check that all anti-virus and firewall software is temporarily disabled on your computer.
4. If the problem persists, please try to copy & paste the download URL in the browser to download PhoneRescue for Android.
2. What to do when I can’t open PhoneRescue for Android on Mac?
Currently, PhoneRescue for Android can be used on Mac OS 10.8 and higher.
1. If the OS version of your Mac is before 10.8.0, you may fail to open PhoneRescue for Android on your Mac. In that condition, please upgrade it to use our product normally. Or you can download & install PhoneRescue for Android on your family or friend's computer to give it a new try.
2. If your OS version is compatible with PhoneRescue for Android, considering this rare issue, please kindly provide us with log file to ourSupport Team directly for further analysis. Please find error log and send it as attachment via email to us from this path:
Mac: /Users/Your computer name/Library/Application Support/com.imobie.PhoneRescue-for-Android /PhoneRescue for Android /LogsFolder
3. How to update PhoneRescue for Android?
We provide two ways for users to update PhoneRescue for Android to the latest version. One is to click "Check for Updates" from PhoneRescue for Android directly.
The other one is to download the latest version of PhoneRescue for Android from our official website directly.
4. How to uninstall PhoneRescue for Android on your computer?
How to uninstall PhoneRescue for Android on your computer? Please refer to the instructions below to learn more about that.
For Mac:
Open Finder > Click Applications > Find PhoneRescue for Android > Choose Move to Trash option after right-clicking PhoneRescue for Android > Then right-click Trash to select Empty Trash.
For Windows:
Please open Control Panel > Choose Programs > Click Programs and Features > Find PhoneRescue for Android > Right-click PhoneRescue for Android to Uninstall/Change.
5. Why the download link of PhoneRescue for Android expires?
We received some feedbacks about this issue from our users. This is because the download link sent from purchase platform is time-limited. But don’t worry about it. You can download it in our official website anytime freely.
6. How can I run PhoneRescue for Android on my Android device?
There are numerous Android data recovery apps out there that claim to be able to recover lost data on Android devices. After we test most of them, actually none of them can do that. Most importantly, after the data is deleted on the phone, it's better not to download any new apps or even use the phone before you get back the data, to avoid the lost data being overwritten. Therefore, we highly recommend you to download PhoneRescue for Android on your desktop(Windows or Mac computer) and connect the Android device to the computer to recover your data.
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1. How to activate PhoneRescue for Android?
1. Launch PhoneRescue for Android on your Windows/Mac computer and then click the Key icon in the upper left corner.
2. Click Activate Now button to enter the Account and copy the Activation Code to avoid any typing mistakes and paste it on the activation area. And then click Activate button. Meanwhile, please make sure the Internet connection is fine while activating.
2. How do I change my purchased email?
If you want to change or update your purchased email address, please contact Support Team and provide the old purchased email or order number and the new email address.
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1. How to switch language in PhoneRescue for Android?
At present, PhoneRescue for Android supports 7 languages (English, Japanese, German, French, Spanish, Arabic and Simplified Chinese). Please refer to the following detailed instructions to choose your preferred language:
For Mac version:
Open PhoneRescue for Android > Click the Menu tab on the upper left of the screen > Click Choose Language > Choose your preferred language > Click Getting Started.
For Windows:
Open PhoneRescue for Android > Click the Menu tab on the upper right of the screen > Click Choose Language > Choose your preferred language > Click Save.
2. How to change the output format of contents in PhoneRescue for Android?
When recovering data to computer, PhoneRescue for Android supports changing the format of the data. You can simply follow the instructions below to change the format:
1. Please launch PhoneRescue for Android.
2. Click the Setting button in the lower left corner of the interface.
3. Change the format of your desired data > Click Save.
3. How to set the export path of PhoneRescue for Android?
How to set the export path of PhoneRescue for Android? Please refer to the following steps to know more about that.
1. Please open PhoneRescue for Android.
2. Click the Setting button on the lower left of the interface.
3. Click Select button to choose the path that you want to save data > Click Save .
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1. What to do if PhoneRescue for Android fails to detect my Android device after I plug it in?
1. Download Windows version here.
Download Mac version here.
2. Please check if you have enabled USB debugging option in Settings.
3. Please check whether your USB cable is loose. If so, please reconnect it. If your USB cable is broken, please give new one a try.
4. Please make sure that your Android device can be detected by your computer.
5. Check whether you have the latest version of USB Drive and ADB Drive on your computer and device. If not, download and update them from Android official website.
If the problem persists, please contact our Support Team for further diagnosis.
2. How to launch Developer options on Android device?
The developer options will not display if you just get a new phone or you clear your device data. Please follow the detailed instruction below to launch Developer options on your Android device (take SAMSUNG as an example):
1. Open Samsung > Go Settings > Click "About device" option > Click "Software info" option.
2. Click "Build number" several times, you will get the message "Developer mode has been turned on" on the interface of mobile. Then, you will see the "Developer options" after returning Settings.
3. How to turn on USB debugging option (Android 5.0 and above) on Android device?
To transfer data between computer and device, you need to turn on USB debugging option. Please refer to the following instructions to turn on USB debugging option on your Android device (take HUAWEI as an example):
1. Open HUAWEI >Go System&Updates>Find Developer options.
2. Then, please find USB debugging and enable it. You will get the messages below on the interface of mobile when you choose to turn on USB debugging option. Please click "OK" to allow USB debugging.
4. How to turn on USB debugging option (Android 4.0) on Android device?
If you want to transfer data between device and computer, you need to turn on USB debugging option. Please refer to the detailed instructions below to turn on USB debugging option (Android 4.0) on your Android device (take SAMSUNG as an example):
1. Open Samsung>Go Settings>Click Developer options.
2. The messages below on the interface of mobile will pop up when you click to turn on USB debugging button. Then please click "OK" to allow USB debugging.
5. How to recover data when the phone screen is blacked out?
PhoneRescue for Android can help to recover data when you have enabled USB debugging and the device is rooted. But if you haven’t turned on USB debugging before and your device has not been rooted, then I’m very sorry, we can’t help you. But, our another software DroidKit can help to recover data when the phone screen is blacked out as DroidKit can recover data from SD Card, Google Account, and SIM Card.
6. Can the data be recovered after the device is restored to factory settings?
No, you can’t recover data after the device is restored to factory settings because all the data had been erased. But you can try to recover data from SD Card, Google Account, and SIM Card with our another software DroidKit.
7. How can I recover my deleted Android data?
You can use Deep Scan function of PhoneRescue for Android to recover deleted data, but your device should be rooted and USB debugging should be enabled. If your device had not been rooted and USB debugging is unable, we suggest use our another software DroidKit to recover data from SD Card, Google Account, and SIM Card.
8. Is it possible to retrieve text messages on Android that I deleted long ago?
We get similar inquiries frequently. Actually, the answer is "It depends". When a file deleted from the Android device, the system only removes its entry in the file system. The memory on the Android that saves the deleted file is marked as free space and can be overwritten by new data. So, you still have the chance to get them back with Android data recovery software before your deleted text messages being overwritten.
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1. Is it possible to extract existing device data to computer?
Yes, PhoneRescue for Android can help you extract existing device data to computer directly and quickly.
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1. What to do if PhoneRescue for Android crashes or freezes while scanning?
Some users may meet the issue that PhoneRescue for Android crashes or freezes occasionally. If you encounter the crash/freeze problem, please fix it by follow suggestions below:
1. Firstly, please restart your iOS device and PhoneRescue for Android to run it again.
2. If problem persists, please send a log file to our log file. If you fail to send log file to us via mail, please kindly submit your request with log file.
2. How to send PhoneRecover for Android log file for further analysis?
If you meet some technical problems when using PhoneRescue for Android, to help us make better analysis and find a solution for you, please send the log file to iMobie Support Team directly.
For Mac version:
Open PhoneRescue for Android>Click PhoneRescue for Android in the upper left of the interface>Click Send Log>Send the zip file to us as attachment via mail.
For Windows version:
Open PhoneRescue for Android>Click the Menu tab>Click Send Log to Us from the drop-down menu>Send the zip file to us as attachment via mail.
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1. How can I tell if it's been rooted successfully?
If you use PhoneRescue for Android to root the Android device, once the root process starts, it will display the interface below:
Once it has been completed, the message of the interface below will pop up. Then, please click "OK" to continue the further operation.
And then, your device is rooted successfully.
2. What to do if I fail to root device?
Android uses permissions in the file structure, every file, folder and partition, which has a set of permissions. These permissions decide who can view, write and execute a file — certain users have access, while users who don't have the right permissions are blocked from having access. Rooting device lets you get the permission as Super Administrator User in Android system. Once you get it done, you can do anything in Android system.
PhoneRescue for Android can root your device. But as we know, there are many kinds of Android device in the market. Thus, it is hard to guarantee PhoneRescue for Android can root all Android devices. It will be appreciated for your generous forgiveness and kind understanding in advance.
If PhoneRescue for Android fails to root your device, we recommend you use other rooting software to root your device, they are Kingoroot and iRoot.
3. What to do if I don’t need a rooted device but want to recover data?
PhoneRescue for Android can help to recover deleted data, but your device should be rooted and USB debugging should be enabled. If you don’t need a rooted device, we suggest use our another software DroidKit to recover data from device, SD Card, Google Account, and SIM Card.
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1. What to do if I am unable to recover WhatsApp with PhoneRescue for Android?
If you can’t recover WhatsApp with PhoneRescue for Android, you could try our another software DroidKit to recover WhatsApp from device or Google Account.
1. Recover WhatsApp from Device
3. Extract WhatsApp from Google Account
2. Can I recover lost data from SD Card?
No, so sorry for that PhoneRescue for Android can’t help to recover data from SD card. But our another software DroidKit can help to recover data from SD card.
3. Can I extract data from system crashed device?
No, so sorry for that PhoneRescue for Android can’t help to recover data from system crashed device due to Android’s restriction. But our another software DroidKit can help to recover data from system crashed device.
Extract Data from System Crashed Device
4. Can I extract messages and call logs from Google Backups?
No, so sorry for that PhoneRescue for Android can’t help to export data from from Google Backups. But you could try our another software DroidKit to extract data from Google Backups.
Extract Data from Google Account
5. Can extract data from SIM Card?
No, it is truly sorry for that PhoneRescue for Android can’t help to extract data from SIM Card. But our another software DroidKit can help to extract data from SIM Card.
6. What to do if I forget my phone screen passcode?
If you forget the screen passcode of your phone, our software DroidKit can help to unlock it. But this funtion will erase all the data on your device.
7. What to do if my phone cannot be turned on anymore?
This problem may come up when there is something wrong with your Android system, you are supposed to fix your Android system. If you want to fix it, our another software DroidKit can help with that. But this function only supports SamSung devices now.
8. What Is FRP?
FRP (Factory Reset Protection ), is a security feature on Android devices with Android OS Version 5.1 (Lollipop) and higher. The FRP provides a built-in security feature you are able to use that protects your device and information, including screen locks and data encryptions. The FRP is enabled automatically when a Google account has been registered on the device and will be disabled if the Google account is removed from the device prior to the Factory Data Reset.
9. What to do if I want to bypass FRP lock?
If you want to to reinstall or upgrade your Android operating system, I highly recommend you give our software DroidKit a try, it can help to bypass FRP lock. But this function only supports SamSung devices now with Android Version 6 to 10.
10. How to reinstall or upgrade my Android operating system?
If you want to bypass FRP lock, I highly recommend you give our software DroidKit a try. DroidKit can help to reinstall or upgrade Android OS in a click, and you can reinstall or upgrade Android OS three times for free. But this function only supports SamSung devices now.
Reinstall/Upgrade Android System
11. How to free up space on Android?
If you want to free up space on Android, our another software DroidKit can help to clean system junk to free up phone storage and speed up your device in a click.
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1. How do I request a refund for PhoneRescue for Android?
You can request a refund by filling the form here. Our support team will contact you to provide further assistance soon.
2. Why I haven't received the refund yet?
If you have requested a refund and haven’t received it yet, it may be the following reasons:
1. There is a delay with processing your refund.
Once a refund is confirmed by us, it usually takes 3 to 5 business days for the funds to be credited to your account. However, depending on the transaction type it may take longer over busy festive periods.
2. A chargeback has been requested
Once a chargeback has been requested the funds will be frozen by the payment authority (card issuer/bank/ PayPal etc.) until the verdict of the chargeback request has been determined. Please contact the payment company or card issuer to request further details regarding their chargeback procedures.
3. What is your Refund Policy?
You can check the details of our Refund Policy here. For any reasonable order dispute, iMobie welcomes customers to submit the refund request and we are happy to assist you in the process.
4. Can I refund if I purchased the wrong product?
We offer two solutions for our customers if they end up with the wrong product accidentally.
1. We can provide you a $10 discount to purchase the correct product if you would like to keep the wrong product as well. Just contact us and we will get that set up for you.
2. You can purchase the correct product from iMobie Online Store, and then contact us with the details of both orders. We can then assist and get the wrong order refunded back to you.
5. How do I get a refund on the duplicate order?
If you have repeated payments on PhoneRescue for Android and only want to keep one of them, you can request a refund here. We will assist you to process the refund.
6. How do I cancel the automatic renewal for a subscription?
Usually, the payment platform will send you an email to inform you that your subscription will expire in 7-15 days. The email will also provide you the instructions to cancel the “Automatic Renewal Service”. If you need any further assistance, you can also contact our support team here for further assistance.