Why OneDrive Goes Down and How to Fix It

Once OneDrive goes down, your files will no longer be able to sync with your computer. Here in this post, we look at how to fix the problem so that you can resume your activities.

By iMobie | Posted: Jul. 26, 2018, Last Updated: Jul. 26, 2018
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OneDrive is a handy cloud storage facility which enables computer users to expand their storage space. Although it can be a useful tool for anyone who wants to access their files from remote devices or who wants to back up their documents, it can be extremely inconvenient if OneDrive goes down. In this post, you’ll discover a few helpful methods to resolve the problem.

Why Might OneDrive Stop Working

There are a number of reasons why OneDrive may stop working properly.

How To Fix OneDrive Goes Down Issue

There are a number of ways in which you can resolve the OneDrive goes down issue. Here are some methods you may wish to try.

Method 1

OneDrive requires any computer to have a minimum of the same volume of storage space as the storage being used in OneDrive. This means that if this requirement is not met, OneDrive cannot sync files. You can free up space on your hard drive by moving or deleting some files stored on the hard drive.

You can do this by checking how much storage you’re using at present on OneDrive then compare it with your hard drive’s available space. If you discover you are lacking space, you will need to choose files to be removed in order to resolve the issue.

Method 2 

You may have entered incorrect information when trying to access your OneDrive account. You can attempt to resolve this by re-entering your login details.

How to Fix OneDrive Goes Down - Method 2

How to Fix OneDrive Goes Down – Method 2

If you’re still having difficulties despite having the correct details, you could try entering your PIN number if you have one.

Method 3

Review any software changes that you have made recently. Sometimes this may have an impact on your ability to access OneDrive. If this is the problem, you can resolve the problem by running the setup for OneDrive again. You can do this by entering the path: C:UsersUSERNAMEAppDataLocalMicrosoftOneDriveUpdateOneDriveSetup.exe.  You can then complete the set up of OneDrive by clicking on Start, typing OneDrive into the search facility and then selecting OneDrive from the list of suggestions. This will cause the setup Wizard to appear.

How to Fix OneDrive Goes Down - Method 3

How to Fix OneDrive Goes Down – Method 3

Method 4

If you are using a different server or PC to access OneDrive, this may be causing your problem. You will, therefore, need to install the most up to date version of the OneDrive app.

Method 5

If OneDrive has cache errors, you will need to uninstall the program and then reinstall it again. You can do this by clicking on start, typing “Add or remove programs” into the search box, selecting Apps & Features, selecting OneDrive from the list and then selecting “uninstall”.

Once the program is uninstalled, simply type %SystemRoot%SysWOW64, press enter then select OneDrive and reinstall.

Method 6

If the above methods still can’t make your OneDrive work again, you can have a try on a OneDrive alternative – AnyTrans for Cloud, which is another way to using OneDrvie. What you need to do is sign up AnyTrans for Cloud, add and authorize OneDrive, then use it as usual.

How to Fix OneDrive Goes Down - Method 6

How to Fix OneDrive Goes Down – Method 6

If none of these solutions work, it may be time to contact professional support.

The Bottom Line

OneDrive is an incredibly useful cloud storage solution, however, it is prone to problems. Therefore, knowing how to resolve those issues yourself is key to maximizing your use of this handy facility. Follow the methods that are clearly outlined in this post and you should find that your OneDrive problems are resolved.


Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on iOS and Android related problems.

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