Have An Incredible Career at iMobie

We are a young, passionate and promising team, dedicated to helping people around the world fully enjoy their digital life with ultra simplicity and absolute security. If you want to work with enthusiasm and live with fun, welcome to join us!


30 Million

More than 30,000,000 users trust and are satisfied with iMobie products.


160+ Countries

iMobie products have been used in over 160 countries around the world.


220+ Publications

We have been mentioned by more than 220 tech publications globally.



iMobie works with over 2500 business partners to bring products to the world.

Annual Traffic

130 Million

iMobie website has 130,000,000+ visits per year and is still growing.

Global Team

95 Co-workers

Our global team now has 95 co-workers, and you’re very welcomed to be the next.

Join iMobie. Keep Thriving.

We Want Talents Like YouiMobie has provided reliable products and services to help millions of users better enjoy their digital life since 2011. To support our continued fast growth and evolution, we need talents like you. Join us. Let’s develop and deliver more solutions that will influence the future of millions.

Work with Great TeamWe are a group of optimistic, efficient, and supportive people who share the same positive attitude and value. Working with us is just like working with your friends.

Grow with iMobieWe value every co-worker's development. Because as you grow, iMobie grows too. At iMobie, you are always provided with the platform and support you need to build and grow your career.

Open Positions

Job Title:   Application Support Specialist
About This Position:
  • Job Title: Application Support Specialist
  • Division: Customer Support
  • Location (City/State): Newark, CA
  • Employment Type: Full Time
General Statement of Job:

iMobie Customer Support provides assistance and resolution to help customers when they have inquiries about our software functions, price and comprehensive troubleshooting, etc. At present, iMobie provides a variety of ways to help customers deal with issue, including email, ticket, live chat, forum and so on. Additional responsibilities include escalating priority system/software issues to the proper technical team, tracking issue and access level changes, and provide solution to customer when the development team give feedback.

Essential Job Functions:
  • Have basic knowledge about iPhone, Mac, iTunes and iCloud and can provide useful tips or solution to customers;
  • Have better understanding about iMobie software after completing training and can correctly introduce iMobie software or functions to customers;
  • Provide both general and technical support via email, ticket, live chat, forum to customers;
  • Able to effectively communicate with customers;
  • Demonstrate strong troubleshooting and problem solving skills, emphasis on troubleshoot issues with proven technical ability
  • Collect and report customer feedback to development team to help optimize software;
  • Establish a good corporate impression and improve customers' satisfaction and loyalty.
  • Able to work independently and within a team on daily tasks and projects;
  • Perform other related duties as required;
  • College diploma or higher;
  • Passion for customer service and ownership of the customer experience;
  • Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills, and attention to detail are a must;
  • Effective oral and written communication is a must;
  • Able to work in a fast paced help desk environment;
  • Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges;
  • Experience in troubleshooting;
  • Preferred experience in Excel, Word, PowerPoint or equivalent technical skill;
  • Knowledge of Apple device, iTunes, iCloud and Mac computers preferred;
  • Able to communicate in Chinese is preferred;

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Join us

Great Employee Benefits

Your 12 PTO days will be earned evenly throughout the year.

Additional PTO days can be accrued.

You will get medical insurance.