Frequently Asked Questions

General information

Android FAQ

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Part 1. How to launch Developer options on Android device?

The developer options will not display if you just get a new phone or you clear your device data. Please follow the detailed instructions below to launch Developer options on Android device (take SAMSUNG for an example):

1. Open SAMSUNG > Go Settings > Click “About device” option > Click “Software info” option.

2. Click “Build number” several times, you will get the message “Developer mode has been turned on” on the interface of mobile. Then, you will see the “Developer options” after returning Settings.

Part 2. How to turn on USB debugging option on Android device (Android 5.0 and above)?

To let computer detect your Android device, you need to turn on USB debugging option. Please refer to the following instructions to turn on USB debugging option on Android device (take SAMSUNG for an example)

1. Open SAMSUNG > Go Settings > Click Developer options.

2. You will get the messages below on the interface of mobile when you choose to turn on USB debugging option. Then please click “OK” to allow USB debugging.

Part 3. How to open USB debugging option (Android 4.0) on Android device?

If you want to transfer data between device and computer, you need to turn on USB debugging option. Please refer to the detailed instructions below to turn on USB debugging option (Android 4.0) on Android device (take Samsung for an example).

1. Open Samsung > Go Settings > Click Developer options.

2. The messages below on the interface of mobile will pop up when you click to turn on USB debugging button. Then please click “OK” to allow USB debugging.

Part 4. Why can't i install AnyTrans APK on my Android device?

While installing the Third Party Software APK on Android device, some device may require you to enter password to get verification(take OPPO device for an example). Here is the detailed instructions:

1. Please verify your identity by entering the password of your OPPO account. After that, please click Install option.

2. Then, you will see the below interface. Next, please click Install button.

Part 5. How to turn on Install via USB option on Android device?

You cannot install The Third Party Software APK on your phone or pad if you turn off Install via USB option on Android device (take Xiaomi for an example). To solve this issue, please refer to the detailed instructions below:

1. Go Settings > Additional settings > Developer options.

2. Please turn on Install via USB option.

Part 6. What to do if the third party software fails to detect your portable device?

Some people may encounter this issue that computer can detect Android device (portable device) but the third party software fails. This issue is caused for the device driver might not be installed or it might not be installed correctly. If you encounter such issue, please refer to these steps to determine whether Device Manager can find the device and to install or reinstall the device driver as necessary:

1. Right-click Computer > choose Manage > tap Device Manager.

2. In the list of device types, click the type of device, and then locate the specific device that is not functioning.

3. If an exclamation point appears next to the name of the device that is not functioning, Device Manager cannot find the device driver. You need to go to your Device official website to find & download the corresponding device driver.

4. If no exclamation point appears next to the name of the device and the device does not function correctly, please manually uninstall and reinstall the device drivers. To do this, please refer to these steps:

① Right-click Computer > choose Manage > tap Device Manager.

② In the list of device types, click the kind of device, and then locate the specific device that is not functioning.

③ Right-click the device, and then click Properties > Click the Driver tab > Click Uninstall > Click OK.

④ Then, please reinstall the drivers via reconnecting it.