Frequently Asked Questions

General information

HUAWEI FAQ

iMobie Support Team is here to provide solutions, tips and helpful information when you need it most. And if you have any questions or problems, we're here to help. All you request will be answered within 24 hours.

Part 1. How to launch Developer options on HUAWEI?

If you just get a new phone, the Developer options usually are hidden. To launch Developer options, please refer to the steps below:

1. Please go “Settings” on HUAWEI > Select “About phone” option.

2. Please tap “Build number” several times until a message “You are now a developer!” appears on your mobile screen. After that, please return to the “Settings”, and you will see “Developer options”.

Part 2. How to turn on USB debugging option (Android 5.0 and above) on HUAWEI?

USB debugging option on Andriod device helps transfer data between device and computer. To turn on USB debugging option on HUAWEI, please refer to the detailed instructions below:

1. Open HUAWEI device > Go Settings > Click Developer options > Choose USB debugging option > Turn on the blue switch.

2. Please tap OK to allow USB debugging.

Part 3. How to turn on USB debugging option (Android 4.0) on HUAWEI?

To turn on USB debugging option on (Android 4.0) HUAWEI, please kindly refer to the detailed instruction below:

Open HUAWEI device > Go Settings > Choose "USB debugging" option > Please tap "OK" to allow USB debugging.

Part 4. How to connect HUAWEI to the Internet?

Connecting mobile data or Wi-Fi are two ways to access Internet. Here are detailed steps of how to connect your HUAWEI to the Internet:

Connect HUAWEI to Mobile Data:

1. Swipe right-to-left across the Home screen, or swipe down from the top, and then tap Settings > More > Mobile network.

2. Tap Mobile data to turn it on (showing blue).

Connect HUAWEI to WiFi:

1. Swipe right-to-left across the Home screen, or swipe down from the top, then tap Settings. Tap Wi-Fi, and then check that WLAN is turned on.

2. Tap the name of your wireless network and enter the wireless password if required. Tap Connect.

3. If successful, you'll see “Connected” below the network name and a fan-shaped Wi-Fi symbol on the top line of the display.

Part 5. How to switch language on HUAWEI?

In order to meet users’ needs in different countries, HUAWEI provides multiple languages. Please follow the steps below to switch and choose the preferred language:

1. Go to Settings > Language & input > Language & region.

2. Tap Language and select your preferred language. After that, please click Change.

Part 6. How to restore HUAWEI to factory settings?

When your device is not always responding to commands, a hard reset might be your optimal choice. Please follow the steps below to restore HUAWEI to factory settings:

1. Go to Settings on your device > Tap Backup & reset.

2. Scroll down the screen > Tap Factory data reset > Tap Reset Phone.

Part 7. How to change wallpapers on HUAWEI ?

There are various wallpapers on Internet. You may want to switch the default wallpapers to your preferred wallpapers on HUAWEI. Please follow the detailed steps to change wallpapers:

1. Open HUAWEI > Go to Settings > Click Display > Choose Wallpaper option.

2. In the Wallpapers setting, you can change Lock screen wallpaper and Home screen wallpaper.

3. Click Home screen wallpaper > choose the preferred theme based on your needs.

4. After that, please click “√” button to apply it to your phone.

Part 8. How to set ringtone for your HUAWEI phone?

To suit our personal taste, we may set various kinds of ringtones. Please follow the steps below to set ringtone:

1. Open HUAWEI > Go to Settings > Tap Sound > Choose Phone ringtone option.

2. Choose in-built ringtone or the music stored in music files on your phone as the ringtone.

Part 9. How to set up fingerprint on HUAWEI?

In order to improve the security of mobile phone and avoid the annoyance of password input, the user will choose to set up fingerprint. Please follow the steps below to set up fingerprint on HUAWEI.

1. Go to Settings > Choose Fingerprint ID > Tap New fingerprint.

2. Put your finger on the sensor, and remove and replace it when prompted. And move your finger slightly to scan the edges of your print.

3. When your print is fully scanned, you will see a Successfully enrolled screen. Then tap OK.

Part 10. How to delete contacts in batches on HUAWEI?

Many users want to delete some unused contacts in batches. Please follow the steps to learn about how to delete contacts in batches on HUAWEI.

1. Open the Contacts application > Tap Menu button > Tap Delete.

2. Choose unwanted contacts and tap Delete.

Part 11. How to sync data to Huawei Cloud?

Users can upload data to Huawei Cloud at any time and automatically back up data in daily life. Please follow the steps below to learn about how to sync data to Huawei Cloud.

1. Open Settings on HUAWEI > Tap Account center > Tap Cloud. You need a Huawei ID to login Huawei Cloud. If you don’t have it, please register a free account during the setup.

2. Turn on the button of the data type you want to sync to Cloud.

Part 12. How to take a screenshot on HUAWEI?

Mobile phone screenshots bring us a lot of convenience. Please follow the steps to learn about how to take a screenshot on HUAWEI.

1. Locate something on your HUAWEI phone that you want to capture.

2. Hold down on the Power and Volume down buttons at the same time.

3. After several seconds, an animation will appear, which lets you know that you’ve successfully captured the image.

4. If you want to find your screenshots later, open the Gallery application and locate them in the screenshots folder.

Part 13. How to uninstall apps on HUAWEI?

Many users may want to uninstall useless apps on HUAWEI. Please follow the steps below to learn about how to uninstall apps on HUAWEI.

1. Tap Settings > Scroll down and tap Apps.

2. Select the useless app that you want to uninstall and tap UNINSTALL.

Part 14. How to change the keyboard’s language on HUAWEI?

To communicate in different languages, many users may need to change the keyboard's language in the HUAWEI phone. Please follow the steps to learn about how to change the keyboard's language on HUAWEI.

1. Tap Settings > Scroll down and tap Language & input.

2. Tap the info icon beside Google Keyboard.

3. Tap Languages.

4. By default, the phone will use the current system language as the keyboard language. To change the language, tap Use system language.

5. Tap the language you wish to use.

Part 15. How to create a HUAWEI ID?

Many users need to create a HUAWEI ID to manage their HUAWEI phones. Please follow the steps learn about how to create a HUAWEI ID.

1. Create it on your phone. Go to Settings > Tap Huawei ID > Tap Register. Use your mobile number or email address to register.

2. Create it on your computer. Visit the Huawei Cloud website (cloud.huawei.com) and click Create Your HUAWEI ID. Select the Phone Number or Email tab from the upper-left corner of the screen.