Frequently Asked Questions

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iTunes FAQ

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Part 1. How to find iTunes download link you need?

iTunes is Apple's music and video management software. It also serves as a desktop client for the iTunes Store and handles iOS device synchronization. This article provides you with full iTunes download links:

For iTunes 12.9.0 https://www.apple.com/itunes/download/win64

For iTunes 12.8.0 https://secure-appldnld.apple.com/itunes12/091-81692-20180709-A4DF288B-8929-401F-AD73-4189359D8A6B/iTunes64Setup.exe

For iTunes 12.7.5: https://secure-appldnld.apple.com/itunes12/091-81934-20180529-DAFCAAD0-5F77-11E8-99A3-4F9A897FD268/iTunes64Setup.exe

For iTunes 12.7.4: https://secure-appldnld.apple.com/itunes12/091-76333-20180329-6D5B026C-32F7-11E8-A675-99BAB071F5CF/iTunes64Setup.exe

For iTunes 12.7.3: https://secure-appldnld.apple.com/itunes12/091-45357-20180123-72201840-FFEA-11E7-92F9-85B67CCC33A9/iTunes64Setup.exe

For iTunes 12.7.2: https://secure-appldnld.apple.com/itunes12/091-31216-20171206-1A6C2208-DABD-11E7-AB98-5F9461E0607F/iTunes64Setup.exe

For iTunes 12.7.1: https://secure-appldnld.apple.com/itunes12/091-30751-20171030-2E96FF02-B9B4-11E7-81C5-9CE3DF1CD815/iTunes64Setup.exe

For iTunes 12.7.0: https://secure-appldnld.apple.com/itunes12/031-97720-20170912-DE538806-97F5-11E7-A892-1394FCD6B433/iTunesSetup.exe

Please check more iTunes download links on this page.

Part 2. What to do if you see an error in Tunes on your PC or Mac?

If you see an error code or alert message when you using iTunes in your PC or Mac, please refer to the detailed instructions below to solve this problem:

1. Check the error code and message. Then, please update your iTunes to the latest version.

2. Check for the update of your PC or Mac.

3. Check your settings and security software.

4. Finally, please restart your computer and iTunes.

Part 3. What types of data you can sync with iTunes?

You can sync albums, songs, playlists, movies, TV shows, books, podcasts, audiobooks, tones, photos, videos, contacts and calendars with iTunes.

Part 4. How to encrypt iTunes backup?

To guarantee the security of backup, you can choose to encrypt iTunes backup.

1. Connect device to computer > Open iTunes > Check Encrypt iPhone backup option.

Backup messages

2. Once you confirm encrypting iTunes backup, you will be required to create a password. After you have done all the previous steps, iTunes will encrypt all your data backup immediately.

Backup messages

Part 5. How to uncheck iTunes backup encryption?

How to uncheck iTunes backup encryption? Please refer to the detailed instruction below to solve this issue.

1. Connect device to compute > Open iTunes > Uncheck Encrypt iPhone backup option.

Backup messages

2. You will be required to input password. After that, iTunes will uncheck encrypted backups.

Backup messages

Part 6. How to turn on Apple Mobile Device Service on Windows?

If your iPhone, iPad, or iPod touch aren’t recognized in iTunes on Windows, you may need to turn on Apple Mobile Device Service on Windows. Here are the detailed instructions:

1. Please disconnect iTunes and disconnect your iPhone, iPad or iPod that’s connected currently.

2. Please press the Windows logo key and the R key on your computer's keyboard simultaneously to access the Run command. Then, please types services.msc and click OK option.

Backup messages

3. Please click Start option to turn on Apple Mobile Device Service.

Backup messages

4. Finally, please restart the computer and then open iTunes and connect the device.

Part 7. How do I Import Photos from Computer to Device with iTunes?

How to import photos from computer to device with iTunes? Please refer to the detailed instructions below to learn more about that.

1. Please connect your device to computer with its USB cable. Then, please launch iTunes if it doesn’t open automatically.

2. Please Click Device tab > Select Photos > Check Sync Photos > Select where you want to sync photos (Pictures, Photos or some specific folder) > Click Done option in iTunes. Then you can transfer your photos from computer to device.

Backup messages

Part 8. How do I Transfer Music from Computer to Device with iTunes?

How to import music from computer to device with iTunes? Please refer to the following instructions to learn more about that.

1. Please connect your device to computer via the USB cable. Then, please launch iTunes if it doesn’t open automatically.

2. Please choose the music that you want to add to your device from your iTunes Library.

3. Look in the left sidebar for your device, then drag the music to your iPhone.

Part 9. What to do if I can’t uncheck Encrypt iPhone Backup?

Sometimes, you may fail to uncheck Encrypt iPhone Backup because the option is checked and it’s greyed out. If your device has the profile setup that has custom restrictions, this situation may happen. Please refer to the detailed instruction below to tackle this issue.

Go to Settings on your device > General > Tap Profiles and delete it in the Profiles bar.

Part 10. How to use iTunes to back up your device?

How to use iTunes to back up your iOS device? Please refer to the following instructions to learn more about that.

1. Please open iTunes and connect your device to computer.

2. If a message pops up to let you trust your computer, please enter your device passcode to tap Trust on your device.

3. Please click the Device tab in iTunes and then the interface below will display. Then, you can choose to check the Encrypted local backup or click the Back Up Now button to back up device.

4. Then you can check whether the backup finished successfully on the Summary screen in iTunes once the process ends. Just need to look the date and time under the Latest Backup.

Part 11. How to restore your iOS device from an iTunes backup?

How to restore your iOS device from iTunes backups? Please follow the detailed steps below to learn more about that.

1. Please open iTunes on your computer that you used to back up your device and then connect your device to computer.

2. Please click the Restore Backup button in iTunes.

3. Then you can view the date and size of each backup and choose the most relevant.

4. Please click Restore button and wait a moment patiently until the restoration finishes.

5. Please do not disconnect your device to computer after it restarts. Meanwhile, please wait a moment to make it sync with your computer. When the sync finishes, you can disconnect device.

Part 12. How to delete videos on iOS device via iTunes?

How to delete your videos on iOS device via iTunes? Please refer to the following instructions to learn more about that.

1. Please open iTunes on your computer and then connect your device to computer.

2. Please choose Movies or TV Shows under your device.

3. Please select the videos that you want to delete > Right-click > Click Delete from Library option.

Part 13. How to uninstall iTunes?

How to uninstall iTunes? Please follow the steps below to know more about that.

For Mac:

Open Finder > Click Applications > Find iTunes > Right-click iTunes to choose Move to Trash option > Then right-click Trash to Empty Trash.

For Windows:

Please open Control Panel > Choose Programs > Click Programs and Features > Find iTunes > Right-click iTunes to Uninstall/Change/Repair.

Part 14. How to sync your content with iTunes?

How to sync your contents with iTunes? Please refer to the following instructions to learn more about that.

1. Please lauch iTunes and connect your device to computer via USB cable. Then your connected device will appear on the upper left of iTunes just like the picture below.

2. Please click the device icon. Then you can see the list of contents types that you can sync from your iTunes library to your device under Settings on the left side of iTunes interface. After that, please click the content type that you want to sync.

3. Please kindly check the box next to Sync to turn on syncing for that content type in the main iTunes window.

4. You will see the additional options to customize your sync settings after turning on syncing for that content type. Please tick the options to make sure that you’re syncing the content that you want to sync.

5. Then please click Apply button in the lower right corner of iTunes interface to save your syncing settings. Please click Sync button if the synchronization doesn’t start automatically.

Part 15. How to turn off syncing in iTunes?

How to turn off syncing in iTunes? Please follow the instructions below to know more about that.

1. Please open iTunes and connect your device to computer via USB cable. Then your connected device will appear on the upper left of iTunes just like the picture below.

2. Please click the device icon. After that, please click the content type that you want to turn off sync under Settings on the left side of iTunes interface.

3. Please uncheck the box next to Sync in the main iTunes window. Then all of that content type will be removed from your device.

4. Then please save your syncing settings by clicking Apply button.

Part 16. How to move custom ringtones from iTunes to iOS device?

How to transfer custom ringtones from iTunes to your iOS device? Please refer to the following instructions to learn more about that.

1. Please luanch iTunes and connect your device to computer via USB cable.

2. Please find the ringtones on your computer. After that, please select the ringtone or tone that you want to import to your device and copy it.

3. Please return to iTunes and go to the the Library of Music. After that, please click on your device on the left sidebar of iTunes and click Tones. Then please paste your tone.

Part 17. How to delete custom ringtones that are manually added to your device via iTunes?

How to use iTunes to delete the custom ringtones? Please follow the steps below to know more about that.

1. Please open iTunes and connect your device to computer via the USB cable.

2. Please click Tones under your iOS device name in the left sidebar of iTunes.

3. Then please right-click the ringtone that you want to delete and click "Delete from Library" to remove it.