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Is PhoneTrans safe?
Yes. PhoneTrans is 100% safe since Norton and McAfee officially certificate our products as “Safe Software”. And it is also SSL-secured.
What is the iOS version PhoneTrans compatible with?
PhoneTrans supports iOS and devices running iOS 7 and higher currently.
What’s the operation system PhoneTrans compatible with?
PhoneTrans currently supports both Windows and Mac operating systems.
Windows OS: Windows 10, 8, 7, Vista (both 32bit and 64bit)
Mac OS: macOS Sonoma, macOS Ventura, macOS Monterey, macOS Big Sur, macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra, OS X 10.11
What is the price of PhoneTrans?
Currently, PhoneTrans provides four versions based on price difference.
For Mac:
1. For 1 Month Plan (2 iOS Devices and 1 computer), the price is $39.99, which only can be used on two iOS devices, one computer and valid for 1 month.
2. For 1-Year Subscription (5 iOS Devices and 1 computer), the price is $45.99, which only can be used on five iOS devices, one computer and valid for 1 year.
3. For One-Time Purchase (5 iOS Devices), the price is $55.99, which can be used on 5 iOS devices but can enjoy lifetime free upgrade and support.
4. For Multi-User License, the price is changing from $65.99 to $75.99 based on the activation limitation (from 10 devices to 15 devices).
For Win:
1. For 1 Month Plan (2 iOS Devices and 1 computer), the price is $29.99, which only can be used on two iOS devices, one computer and valid for 1 month.
2. For 1-Year Subscription (5 iOS Devices and 1 computer), the price is $35.99, which only can be used on five iOS devices, one computer and valid for 1 year.
3. For One-Time Purchase (5 iOS Devices), the price is $45.99, which can be used on 5 iOS devices but can enjoy lifetime free upgrade and support.
4. For Multi-User License, the price is changing from $55.99 to $65.99 based on the activation limitation (from 10 devices to 15 devices).
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How to update PhoneTrans to the latest version?
There are two ways to update PhoneTrans to the latest version. One is to check for updates from PhoneTrans directly.
The other one is to download the latest version of PhoneTrans from our official website straightforwardly: https://www.imobie.com/go/download.php?product=pht&id=2
How to install PhoneTrans
It’s quite easy to install PhoneTrans on your computer. Please just install it from the steps below:
For Mac:
1. Click the downloaded file named “phonetrans-en-mac.dmg” and open it.
2. Double-click the icon to start the PhoneTrans installation process.
3. Click “Install Now”. After you click the button, the install process will be initiated automatically.
4. Once the install process completes, you can find PhoneTrans in your Applications.
For Windows:
1. Double click the file named “PhoneTrans.exe” you downloaded from our official website.
2. After double clicking the software, the install process will be initiated automatically.
3. Once the install process completes, you can find PhoneTrans in your Applications. Then, please click PhoneTrans icon to enjoy more convenience.
How to uninstall PhoneTrans?
To uninstall PhoneTrans on your computer, please follow the steps below. For Mac: Open Finder > Click Applications > Find PhoneTrans > Right-click PhoneTrans to choose Move to Trash > Right-click Trash to select Empty Trash.
For Windows:
Open Control Panel > Choose Programs > Click Programs and Features > Find PhoneTrans> Right-click PhoneTransto Uninstall/Change.
Can I download PhoneTrans on my iOS device?
No, you can’t download PhoneTrans on your iOS device. This issue is caused because PhoneTrans is desktop based software. You need to download and install it on computer. Then, you can use PhoneTrans to backup your device, restore the backup, transfer data between devices, etc..
What to do if I cannot open PhoneTrans on my Mac?
Currently, PhoneTrans can be used on Mac OS 10.11 and higher.
If the OS version of your Mac is before 10.11.0, you may fail to open PhoneTrans on your Mac. In that condition, please upgrade it to use our product normally. Or you can download & install PhoneTrans on your family or friend's computer to give it a new try.
If your OS version is compatible with PhoneTrans, considering this rare issue, please kindly provide us with Log file to our Support Team directly for further analysis. Please find error log and send it as attachment via email to us from this path:
Mac: /Users/Your computer name/Library/Application Support/com.imobie.PhoneTrans/PhoneTrans /LogsFolder
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How to activate PhoneTrans?
To enjoy all features of PhoneTrans without limitations, please simply refer to the following steps to activate PhoneTrans:
1. Please click
and 
buttons.
2. Please enter your email address and the activation code (Order ID).
Once PhoneTrans is activated successfully, the interface below will display.
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How to switch language in PhoneTrans?
To provide our global customers with a better user experience, PhoneTrans currently supports 5 languages (English, Japanese, German, French and Arabic). Please simply follow the guide below to switch your preferred language.
For Mac:
Open PhoneTrans > Click the Menu tab on the upper left of the screen > Click Choose Language > Choose your preferred language > Click Save.
For Windows:
Open PhoneTrans > Click the Menu tab on the upper right of the screen > Click Language > Choose your preferred language > Click Save.
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What to do if PhoneTrans cannot detect iPhone/iPad/iPod touch?
We receive some feedbacks from our customers about PhoneTrans failing to detect their iOS devices issue. This error can be caused by the following reasons:
1. iTunes is not installed properly or initialized properly.
2. You do not install the latest version of PhoneTrans.
3. The anti virus software is running and blocking the connection.
4. Your USB cable is loose or broken.
To fix this issue, please follow the troubleshooting steps:
1. Reconnect the iOS device or give another USB cable a try.
2. iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. Please download and install the latest version of iTunes on your computer to check whether iTunes can detect your iOS devices or not:
https://www.apple.com/itunes/download
3. Please check whether you are using the latest version of PhoneTrans. If not, please download it from our website:
https://www.imobie.com/go/download.php?product=pht
4. If you are connecting the iOS device to the computer for the first time, please remember to tap Trust on the device when it prompts for authorization.
5. Please close anti virus software temporally.
If problem persists, please send log file to support team directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.
What to do if PhoneTrans cannot detect Android device?
If PhoneTrans fails to detect Android device, this issue can be caused by the following reasons:
1. You do not install the latest version of PhoneTrans.
2. You do not turn on USB debugging in Settings on Android device.
3. Your USB cable is loose or broken.
4. Your Android device cannot be detected by computer.
5. You do not use the latest version of USB Driver and ADB Driver on your computer and device.
To fix this issue, please follow the troubleshooting steps:
1.Check whether you are using the latest version of PhoneTrans. If not, please download it from our website below
https://www.imobie.com/go/download.php?product=pht
2. Check if you have enabled USB debugging option in Settings.
3. Reconnect the iOS device or give another USB cable a try.
4. Please make sure your Android device can be detected by the computer.
5. Check whether you have the latest version of USB Driver and ADB Driver on your computer and device. If not, download and update from your Android device official website.
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What is the difference between Merge and Clone devices？
Merge is to combine all your data of your two iOS devices or Android devices with one click. The data on the target device won’t be erased. Clone is basically to copy all your old phone data to your new phone. The data on the target device will be erased.
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What is PhoneTrans backup?
PhoneTrans backup is made by PhoneTrans. You can choose to restore PhoneTrans backup to phone.
What to do if I fail to log in iCloud account?
If you fail to log in iCloud account, please try the following suggestions:
1. Please make sure that you can log in your iCloud account on computer in iCloud official website successfully:
2. Please log in it in our software with correct Apple ID and password.
3. Please make sure that the Internet connection is stable while logging Apple ID.
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What is the difference between Selective Backup and Full Backup?
Selective Backup means that you can choose one or several types of data you need to back up to another device. Full Backup is to back up all your data type on your device. What’s more, Selective Backup can support both iOS and Android device, but Full Backup can only back up iOS device.
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Can PhoneTrans transfer apps from Android device to iPhone?
No. This issue is caused because Android and iOS belong to different operating system. And they store app in different location. It will be appreciated for your generous forgiveness.
How to Install Enhanced Version of WhatsApp?
As we know, Google principle does not allow user to transfer WhatsApp directly with the official version. In this case, you need to install Enhanced Version of WhatsApp temporarily. Please refer to the instructions below to install Enhanced Version of WhatsApp:
1. Please uninstall the official version of WhatsApp on your phone.
2. Click the link below to download and install the the enhanced version of WhatsApp:
dl.imobie.com/android/specified-app.apk
Note:Please do not launch any operaton after completing the installation process.
How to Turn on Storage Permission?
1. Please make sure that the PhoneTrans is turned on your phone. And if you turn on many apps on your phone at the same time, please switch to PhoneTrans interface.
2. Please click the “Next Step” of PhoneTrans on your computer. Then, please click Permission option. (Take Samsung S8 for an example)
3. Then, please turn on Storage option.
4. Next, please click “Allow” option.
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How to send the log file for further analysis via PhoneTrans?
If you run into the technical problems about PhoneTrans, to help us make better analysis and find a solution for you soon, please send the log file to iMobie Support Team
It is easy to send log:
For Mac:
Open PhoneTrans> Click Feedback button > Click Submit
For Windows:
Open PhoneTrans > Click Feedback button > Click Submit
