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How to Use PhoneRescue

Welcome to PhoneRescue Online Guide. Here you can find all detailed tutorials about how to retrieve lost data back from iOS device (iPhone, iPad and iPod touch), iTunes and iCloud backup and even fix your iOS to normal. If you still have questions after reading this guide, please feel free to contact our Support Team, and you will be guaranteed with 7/24 customer support.

Recover From iOS Device

Recover from iOS Device mode enables you to recover lost important data from your iPhone, iPad or iPod touch directly. Please check the file types this mode supports to retrieve below. Then, please refer to the detailed guide to make good use of PhoneRescue.

Supported File Types:

Personal Data Contacts, Call History, Messages, Message Attachment, Voicemail, Calendar, Reminders, Notes, Note Attachment, Safari History, Safari Bookmarks
Media Data Photos, Photo Videos, Thumbnails, Music, Videos, AudioBooks, Playlists, Ringtones, iBooks, Voice Memo
App Data App Documents, App Photos, App Audios, App Videos

Step 1: Preparations.

Do as following:
  • Launch PhoneRescue on your computer
  • Connect iOS device to computer with the USB cable
  • Select "Recover from iOS Device" mode

By default, PhoneRescue will detect your iOS device automatically. If you don’t connect your iOS device to computer or your iOS device isn’t recognized, the button will be disabled and you will see "Please connect your iOS device" interface.

Please Connect Device

Once your iOS device is recognized, the interface below will display.

Check Device Connection

If PhoneRescue fails to recognize your iOS device, you can try to fix this issue by following troubleshooting steps:

① Please download the latest version of PhoneRescue.

② Check whether your USB cable is loose. If it is, please reconnect it. If USB cable is broken, please give new one a try.

③ Reinstall iTunes.

④ Please log in your computer as Administrator account.

⑤ If problem persists, please contact our Support Team for further diagnosis.

Step 2: Analysis.

Do as following:
  • Click button
  • Wait for the scanning process
  • Preview the scanned data

The interface of analyzing iOS device will display after clicking button. The scanning process may last a few minutes based on the amount of data on your device. You can abort the process at any time by clicking button.

PhoneRescue Analyzes Device

Once the scanning process completes, you can view the scanning result in PhoneRescue. Both lost and existing data on your device are displayed in categories. To filter out the existed data on your iOS device, you can choose the option "Only list deleted" instead of "List all items". And you can search data by typing key words in search box on the upper middle of the window.

Preview the Result

Step 3: Recovery.

Do as following:
  • Select the data you need
  • Click button to recover data to computer
  • Or click button to recover data to device

If you find the data you need, please put the check mark in front of the box to select them. Then, please click the Recover button at the lower right corner of the window. After clicking button (Recover to Computer), your recovered data will be saved on your computer automatically. But for personal data (like contacts, messages, notes, etc..), you can choose buttton or button (Recover to Device) as you need.

Recover to Device or Computer

Please turn off Find My iPhone/iPad/iPod touch and keep device connected when recovering data to device.

When the recovery process completes, you will see the Complete page. You can click "Click here" to check the location of exported files. To go back to previous page, you can click button. If you want to go back to homepage, Please click button.

Recovery Process Completes

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