How to Fix Voicemail Not Playing on iPhone 7/6s/6/SE/5s/5/4s/4


Many iPhone users can’t listen to voicemail on iPhone after iOS 10 upgrade. If you have the same problem, read this article to learn how to fix iPhone voicemail won’t play in iOS 10/10.1/10.2/10.3.2.


May. 19, 2017

by Ansel

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“I used be able to listen to the voicemails on my iPhone 6s. But after upgrading to iOS 10, the voicemail on my iPhone has gone nuts. Half the time when tapping a voicemail message to listen to it, nothing happens. Is there any way to fix this problem?”

------ A question from Apple Communities

There are different problems you may meet after updating your iPhone to new iOS version and one of the most common issues in iOS 10/10.1/10.2/10.3 is voicemail not working on iPhone. As your voicemails keep important voice messages from others when you are not available, it may put you to great in convenience if you can’t listen to voicemails with your iPhone. Here in this post, we’ll show you some useful solutions to fix voicemail not working on iPhone 7/6s/6/SE/5s/5/4s/4.

How to Fix iPhone Voicemail Won’t Play in iOS 10/10.1/10.2/10.3.2

  • Restart your iPhone.

Usually, you need to restart your iPhone after system update. To restart your iPhone:

Step 1. Press and hold the Sleep/Wake button until the red slider appears.

Step 2. Drag the slider to turn your device completely off.

Step 3. After your iPhone turns off, press and hold the Sleep/Wake button again until you see the Apple logo to restart.

  • Check for carrier settings updates.

Your carrier usually updates the carrier network and related settings to improve cellular network connectivity and performance or add support for features. And you may fail to play your voicemails if you didn’t update your carrier settings in iOS 10. If you dismissed the pop-up message of carrier settings updates, you can manually install carrier settings updates.

Step 1. Connect your iPhone to a Wi-Fi or cellular network.

Step 2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

  • Ensure that your voice mailbox is set up properly.

You can dial your phone number from your iPhone and then follow the prompt to verify if your voice mailbox is set up properly.

  • Make sure that you have a good cellular network connection.

iPhone voicemail not working issue may happen when you are in bad or non-existent network situations. You can make an outgoing call to have a check whether your cellular network connection is all right.

  • Reset your network settings.

To reset your network settings, go to Settings > General > Reset > Reset Network Settings. Please bear in mind that all the saved Wi-Fi passwords will be deleted after network settings reset and you will have to re-add them.

How to Fix Voicemail Won’t Play on iPhone in iOS 10

How to Fix Voicemail Won’t Play on iPhone in iOS 10

  • Reset your voicemail password.

By default, you don’t need to enter your password when checking your voicemail from your device. But sometimes, you may be asked for your voicemail password for the security of your account. If you can't listen to voicemail on your iPhone because you forget your voicemail password, contact your wireless carrier to reset your password.

  • Contact your carrier.

If none of the above solutions works, you should contact your carrier to ensure your iPhone is properly configured with the voicemail feature on your plan.

  • Extract your Voicemail from iPhone and play them on computer

After trying the methods above, if you still fail to fix iPhone voicemail not playing issue, you can try the last way – extract voicemails from your iPhone and play them on your computer. About how to extract voicemails from iPhone, you can download AnyTrans on your computer firstly, and then follow this guide: How to Transfer Voicemails from iPhone to Computer >

The Bottom Line

Several reasons may cause iPhone voicemail not working in iOS 10/10.1/10.2/10.3, from connect problem to incorrect voicemail settings. Hope you can fix this can't listen to voicemails problem with the possible solutions above. Except extracting iPhone voicemails to computer, AnyTrans also can help you transfer other contents to computer for backup, like photos, videos, music, ringtones, messages, contacts, etc. Downlaod AnyTrans and Explore More >

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