How to Fix iTunes Error 1002

If you are getting iTunes error 1002 on your iOS device, then in this article we have shared the best solutions to quickly get rid of this error.

By Thea Lewis | Posted on: Aug. 28, 2018, Last Updated: Aug. 29, 2018
Home > PhoneRescue > iOS Data Recovery > How to Fix iTunes Error 1002

When your iOS suffer from a hardware issue and prevent it from updating or restoring, that’s when you get this error. There are many reasons that could lead to your iOS device showing iTunes error 1002 are outdated security software, old iTunes version, damaged or incompatible USB cable or some other reason. The various methods that users can try to solve this issues are explained properly in this article.  So follow the article and get rid of the issue as soon as possible.

How to fix iTunes Error 1002

Method 1. Plug in your device into the Computer directly or Change the USB cable

At first try plugging in your device directly into the computer instead of inserting it into the keyboard, or USB hub.

The best way to resolve the compatibility issue is to use the USB cable that came with the device.  if the USB is still not supported by the Computer or device then try using a different computer.

Method 2. Update iTunes

Making sure that you have the latest version of iTunes is very important to fix the iTunes error 1002 while restoring.

Step 1 On Mac OS, open iTunes on your Mac and then open the Menu bar and check for updates. If an update is available for iTunes then download the update and install the latest version of the iTunes.

Fix iTunes Error 1002 via Update iTunes - Step 1

Fix iTunes Error 1002 via Update iTunes – Step 1

Step 2 On Windows OS, open iTunes and click on the Help option in the Menu bar and check for updates. If the iTunes requires update then download it and install the latest version.

Method 3. Check Security Software

You have to give a proper check to the security settings to ensure that the communication between devices and update servers is working.

You can try to remove the Security software for a short period of time. Run a cleanup utility to effectively remove the security application software. Another thing you must keep in check is that you don’t have more than one security apps installed on your device as it might be the reason leading to iTunes error 1002.

Method 4. Update your Computer

You can opt to update the computer you are using to perform the restore process and getting iTunes error 1002 during the process.

Step 1 If you are using Mac OS, then launch the app store and select the Updates option in Toolbar. If the software requires update then download it and then install it.

Fix iTunes Error 1002 via Update Your Computer - Step 1

Fix iTunes Error 1002 via Update Your Computer – Step 1

Step 2 If you are using Windows OS, then click on the “Start” button and select the “All Programs”, and then click on Windows Update.

Fix iTunes Error 1002 via Update Your Computer - Step 2

Fix iTunes Error 1002 via Update Your Computer – Step 2

Method 5. Recovery Mode

Follow the steps below to run the recovery mode of your iOS device:

Step 1 Turn off your device and open iTunes on your PC.

Step 2 Connect your device to PC via USB cable and then put your device in recovery mode.

Fix iTunes Error 1002 via Recovery Mode - Step 2

Fix iTunes Error 1002 via Recovery Mode – Step 2

Step 3 You will get a notification in iTunes and your device will be detected by iTunes. Now Backup and Restore your data and the problem will be fixed.

You May Like: How to Get iPhone Out of Recovery Mode >

The Bottom Line

We really hope that the above-explained methods work out for you to fix the iTunes error 1002 completely. All the above methods are effective and can fix the problem instantly. If you any query regarding the working of any of these methods or some other methods that users can opt for, then leave your comment below.

Thea Lewis

Member of iMobie team, an Apple fan as well as a movie lover, take pleasure in sharing workarounds of iOS & Android related problems.

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