11 Methods to Fix the Samsung Galaxy S9 Call Dropping Issue

Are you facing Samsung Galaxy S9 call dropping issue? Don’t be anxious! Read this full post to get the best solution to this problem.

By Lena Lee | Posted: May. 08, 2018, Last Updated: May. 09, 2018
Home > AnyTrans for Android > Samsung Phone Problem > 11 Methods to Fix Samsung Galaxy S9 Call Dropping Issue

These days, most of the people are buying high-end devices to perform numerous heavy operations. These devices are crafted to perform multi-level operations accurately. Still, most of the time users experience call drop when there is an important call to be picked up. This is very frustrating when you face problems like call dropping. According to the reports, there are large numbers of users, who regularly complain about Samsung Galaxy S9 call dropping issue.

The Samsung Galaxy S9 is the latest flagship device that comes from the house of leading tech giant – Samsung. If you have a Samsung Galaxy S9 device and facing a problem like call drop then, read this article carefully. Here, we will discuss the Samsung Galaxy S9 call dropping issue and provide the best solutions regarding the Samsung Galaxy S9 call dropping issue.

How To Fix Samsung Galaxy S9 Call Dropping Issue

Facing call dropping is very annoying especially when you have to make an urgent call. If you are seeking a solution that will help you to fix Samsung Galaxy S9 call dropping issue, then go through the below methods.

Method 1: Restart the Phone

Restarting a mobile phone is the best fix if you face any problem. Sometimes, application services are not able to interact with the hardware properly. A normal rebooting repair lots of problems in a couple of seconds. It is also possible that Samsung Galaxy S9 call dropping issue could fix by performing this troubleshooting step. Simply hold down the power button and tap on Restart icon to reboot Samsung Galaxy S9.

Method 2: Toggle Airplane Mode

Airplane mode is an integral function of any smart device. This is the great way to disconnect device with all of the networks. You can enable and disable the Airplane mode in order to fix the Samsung Galaxy S9 call dropping issue. Simply swipe down the notification menu and tap on Airplane icon twice to enable and disable Airplane mode.

Fix Samsung Galaxy S9 Call Dropping - Airplane Mode

Fix Samsung Galaxy S9 Call Dropping – Airplane Mode

If the problem still persists then, proceed to the next method.

Method 3: Install Carrier Updates

Carrier updates are necessary for every mobile device to get the seamless experience of wireless services. Carrier update consists of configuration changes that include bug fix, and some new features. Are you facing Samsung Galaxy S9 call dropping issue from a couple of days? Maybe this is due to some network bugs. You can check for updates to update your device with the latest software.

How to Update Software?

Firstly, tap on the “Settings” and scroll down. Choose “About Phone” then, Software update. If no updates show then, you can do it manually in Download updates manually option.

Method 4: Install Android Updates

Sometimes, problems like Samsung Galaxy S9 call dropping issue occurs when your mobile phone is running on outdated software. In order to remove this problem, you can update your mobile Android or Android security patch with latest one. Go to Settings and click on Software update.

Fix Samsung Galaxy S9 Call Dropping Issue - Install Android Updates

Fix Samsung Galaxy S9 Call Dropping Issue – Install Android Updates

Method 5: Clear Phone App Data

There may be a problem in Phone app of your Samsung device that leads to the Samsung Galaxy S9 call dropping problem. You can reset the Phone app by clearing its data under the Settings.

How to Clear Phone App Data?

Step 1 Initially, tap on the “Settings” icon to open your Samsung device settings.

Step 2 Now, tap on “Apps” option.

Step 3 Find Phone app under the system setting app and tap on Clear data to clear all data of Phone app.

Method 6: Reseat SIM Card

A problem like Samsung Galaxy S9 call dropping issue could be fixed by reinserting the SIM card. You can eject the SIM card and mount it back this will force the software to reconfigure the SIM settings with the latest configuration. Simply, turn off your S9 first and remove and insert the SIM back into the SIM slot.

Fix Samsung Galaxy S9 Call Dropping - Reseat SIM Card

Fix Samsung Galaxy S9 Call Dropping – Reseat SIM Card

Method 7: Reset Network Settings

Resetting the network settings is another great way to fix Samsung Galaxy S9 call dropping issue. It will reset all the network settings including Wi-Fi, Hotspot, cellular network settings, and others.

How to Reset Network Settings?

Step 1 Tap on the “Settings” to open.

Step 2 Now, hit on the “General Management”.

Step 3 You have to hit on “Reset Settings” under Reset network settings.

Method 8: Manually Select Network Modes

Changing the network operator to another network temporary will may fix this issue.

How to Manually Select Network Modes?

Step 1 You have to tap on “Settings” app icon and open Connections.

Step 2 Then, click on the “Mobile Networks” and choose your network operator.

Step 3 You have to tap on “Search” and choose any of available network to expect yours. Once the error appears, switch back to your own network.

Method 9: Safe Mode

Problems like Samsung Galaxy S9 call dropping issue could occur due to some third party apps. Maybe some of the app interfering with call services can lead to Samsung Galaxy S9 call dropping issue. To ensure this, you can run your S9 in safe mode.

How to Run in Safe Mode?

Step 1 Turn off your S9 device and hold the power button until Samsung logo will appear on the screen.

Step 2 Immediately press and hold the volume down key after releasing the power button at Samsung logo.

Step 3 Safe mode screen will appear, release the volume down key and Uninstall the app that is causing Samsung Galaxy S9 call dropping issue.

Fix Samsung Galaxy S9 Call Dropping Issue - Safe Mode

Fix Samsung Galaxy S9 Call Dropping Issue – Safe Mode

Method 10: Factory Reset

If the problem still perseveres, you can perform a factory reset. Factory reset deletes all the data that is available on your Samsung S9 device. You can perform a factory reset by clicking on Factory data reset under the General management.

Method 11: Contact the Official Support

If you are still facing Samsung Galaxy S9 call dropping issue after factory resetting your device then, you can contact your carrier. You can share your problem with them. I hope they will assist you with a best possible solution for Samsung Galaxy S9 call dropping issue.

Bonus Tip: How To Transfer Call Logs from Samsung Galaxy S9 to Computer

For anyone who makes phone calls every day, the call logs may be important to you, because it records all the dialed, received and missed calls. To keep them safe, or for further use, you tend to transfer the call log from your phone to computer. Then how to make it? AnyTrans for Android is here to help. It’s one all-sided Android data management tool that can help you make it in minutes.

1. It lets you export all call logs at once, or preview and select the call logs you need.

2. It allows you to save the call logs in HTML or TXT format.

3. Also enables you to export messages, calendar, photos, videos etc.

How about give it a try? It works well on both PC and Mac computer, download it now and follow the steps below to export your call logs.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Steps to Transfer Call Logs from Galaxy S9 to Computer

Step 1 Launch AnyTrans for Android > Plug in your Samsung phone > Go to the category management page and choose Call Log.

Transfer Call Logs from Samsung Galaxy S9 to Computer – Step 1

Transfer Call Logs from Samsung Galaxy S9 to Computer – Step 1

Step 2 Click Settings to set the output format and export path.

Transfer Call Logs from Samsung Galaxy S9 to Computer – Step 2

Transfer Call Logs from Samsung Galaxy S9 to Computer – Step 2

Step 3 Preview and select the call logs you want to export > Click Send to PC/Mac button to start transferring.

Transfer Call Logs from Samsung Galaxy S9 to Computer – Step 3

Transfer Call Logs from Samsung Galaxy S9 to Computer – Step 3

The Bottom Line

That’s all about how to fix Samsung Galaxy S9 call dropping issue. Hope it can help you. By the way, if you also want to have a better management of your Samsung phone data, just have a try on AnyTrans for Android. It can help you transfer data between Android and computer/another Android phone without effort.

Lena Lee

Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on Apple related problems.

AnyTrans® for Android

The best tool to transfer, back up and manage your Android data: to computer, to another Android device, add from computer.

Free Download
  • * 100% Clean & Safe