Fix iPhone 5s/6/6s/7/8/X is Stuck in “support.apple.com/iphone/restore”

Find your iPhone stuck in the “support.apple.com/iphone/restore” screen when restoring/updating iPhone with iTunes? Don’t be panic. This article can give you methods which can help you to solve this troublesome problem.

By Alexis Hay | Posted on: Sep. 20, 2018, Last Updated: Sep. 21, 2018
Home > AnyTrans for iOS > iPhone Tips > Fix iPhone 5s/6/6s/7/8/X is Stuck in “support.apple.com/iphone/restore” 

With the arriving of the new iPhone XS/XS (Max)/XR and the new iOS 12, many people choose to back up their old iPhone, restore the backup to the new iPhone or update it to new iOS 12 by using iTunes.It can be a simple process to restore backup or update iOS with iTunes. However, things sometimes may go wrong while you are waiting for the process to be finished. You may suddenly encounter an error that the iPhone suddenly shut down and then its screen is stuck on the “connect to iTunes” screen with a link named as “support.apple.com/iphone/restore” on the top of it.

To help you get away from panic and fathom out how to fix this error, this article shall render you 4 useful and efficient methods to fix this problem without haze.

How to Fix: iPhone 5/5s/6/6s/7/8/X/XS (Max)/XR is Stuck in “support.apple.com/iphone/restore”

Method 1. Restart Your iPhone

When your iPhone stuck in the “support.apple.com/iphone/restore” screen, you can first give a try to restart your iPhone by following steps below:

For iPhone 6/6s and earlier models: Press and hold the Home and Power buttons > Release the buttons until Apple logo shows up.

For iPhone 7/7 Plus: Press and hold the Power and Volume Down buttons > Release the buttons until Apple logo shows up.

For iPhone 8 (Plus)/X/XS (Max)/XR: Press and release the Volume Up button > Then press and release the Volume Down button > Press and hold the Side button, release the button until Apple logo shows up.

Method 2. Re-install iOS on Your iPhone

If your iPhone still stuck in the screen after restarting, you can try to solve it by reinstalling the operating system on your iPhone:

Step 1 Download and install the latest version of iTunes on your computer.

Step 2 Connect your iPhone to the computer via the original USB cable.

Step 3 Then you shall see the pop-up window with a messages as what you can see in the below picture > Click Update to reinstall iOS to your iPhone.

Fix iPhone is Stuck in “support.apple.com/iphone/restore” - Re-install iOS on Your iPhone

Fix iPhone is Stuck in “support.apple.com/iphone/restore” – Re-install iOS on Your iPhone

Method 3. Run iTunes in Administrator Mode

If you have a Windows PC, then you may able to solve this problem and get out of stuck by launching iTunes in administrator mode. Connect your iPhone to the computer > Make sure iTunes is the latest version > Right click iTunes icon > Choose Run as administrator.

Fix iPhone is Stuck in “support.apple.com/iphone/restore” - Run iTunes in Administrator Mode

Fix iPhone is Stuck in “support.apple.com/iphone/restore” – Run iTunes in Administrator Mode

Method 4. Restore Your iPhone in Recovery Mode

If the aforementioned two methods still can’t help you fix the support.apple.com/iphone/restore error, there is still a method for you. However, one thing you have to know about this method is that all your iPhone data and settings shall be erased once you initiate the restore.

Step 1 Reboot your computer and turn off your iPhone > Reinstall the latest version of iTunes on your computer.

Step 2 Connect your iPhone to the computer > Launch iTunes.

Step 3 Put your iPhone into Recovery Mode.

For iPhone 6/6s and earlier models: Press and hold the Home button and Power buttons at the same time > Release them until you see the connect to iTunes screen on your iPhone.

For iPhone 7/7 Plus: Press and hold the Volume Down and Side buttons > Release them until you see the connect to iTunes screen.

For iPhone 8 (Plus)/X/XS (Max)/XR: Press and release the Volume Up button > Press and release the Volume Down button > Press and hold the Side button, release it until you see the connect to iTunes screen.

Step 4Then you shall see the message on iTunes > Select Restore option.

The Bottom Line

Here we have mentioned four methods on how to fix iPhone 5/5s/6/6s/7/8/X/XS (Max)/XR support.apple.com/iphone/restore error. Hope you can find the one that meets you need and help you get out of stuck. Have a better way to fix this problem? We’d like to hear it in the comments below.

Alexis Hay

Member of iMobie team, a great lover of iDevices. Always enjoy helping to solve all kinds of iOS and Android problems.