How to Fix “ iPhone Cannot Get Mail” Issue with 6 Methods

Many iPhone users report that their iPhone cannot get mail and have no idea how to fix this issue. In this guide, we will give you 6 ways to fix this issue quickly.

By iMobie | Posted on: Sep. 25, 2018, Last Updated: Sep. 26, 2018
Home > PhoneRescue > iPhone Data Recovery > How to Fix “ iPhone Cannot Get Mail” Issue with 6 Methods

The Mail app is one of the most often used apps in your daily life, with this app, you can contact with your friends or family members, keep in touch with your boss, receive pictures or files from your clients and do many other things conveniently. It is a necessary and inseparable part of your life. If there is something wrong with your mail, for instance, you cannot receive emails on iPhone or iPhone cannot get mail connection to the server, it could be very annoying. If you are unlucky to meet this issue, don’t fret, you can find some easy fixes from this tutorial.

iPhone cannot get mail

iPhone cannot get mail

6 Ways to Fix “ iPhone Cannot Get Mail” Issue

1.  Check the internet connection

There are lots of problems with apps come out every day, the mail app cannot receive mail is one of these errors. Sometimes, the unstable internet connection could lead to it. If this is the case, you can go to check if there’s something wrong with your cellular network or Wi-Fi network. If your network goes wrong, just change it to a better one.

2. Refresh your Inbox

Sometimes, this problem can be easily solved by refreshing your Inbox. Here we prepare 2 ways for you to refresh your Inbox. One is to wipe down the Mail app if you have opened it. The other way is to shut down the Wi-Fi connection or cellular and then restart it.

3. Force quit Mail app

If refreshing the Mail app does not work, you can try to force quit Mail app. To force quit the Mail app, you need to slide up the app and then go to the Home screen to re-launch it.

4. Check your password

There’s a chance that your password is wrong. So you can go to change your password on the website and have a try.

5. Delete and set up email again

If all the methods above you have tried are useless, it is possible that something wrong goes with the server side of the Mail app, so the app fails to receive emails. In such cases, you could be able to delete your email account from your iPhone and re-add it again. Here’s how to make it:

Go to the Settings > Choose the Accounts & Passwords > Tap Delete Account > Tap Delete from My iPhone.

Fix “ iPhone Cannot Get Mail” Issue By Deleting And Set up Email Again

Fix “ iPhone Cannot Get Mail” Issue By Deleting And Set up Email Again

6. Check your SMTP Server

The Email app mostly uses SMTP for sending emails and the Post Office Protocol 3 (POP3) or Internet Message Access Protocol (IMAP) protocols for receiving mail. If you have shut down the SMTP, you will fail to receive emails. So you need to make sure whether the SMTP is on, if it is off, just turns it on manually. By the way, If the SMTP is on and the problem still exists, you can try to add a new Server to have a try. Here’s what you need to do.

Steps to turn on the SMTP

1. Go to your Settings > Choose your account > Tap your account > Tap the SMTP.

Steps to Turn on the SMTP – Step 1

Steps to Turn on the SMTP – Step 1

2. Make sure that your SMTP server is on, if it is off, just turns it on.

Steps to Turn on the SMTP – Step 2

Steps to Turn on the SMTP – Step 2

Steps to Add a new server

To add a new server, you need to go to the Settings > Accounts & Passwords > Gmail > Tap your account > Tap SMTP > Add Server, then you can set your hostnames, username and password. If your mail is unsuccessful using the primary server, it will try the new SMIP server in succession.

Steps to Add A New Server

Steps to Add A New Server

The Bottom Line

Above all, you can easily fix iPhone cannot get mail issue with the 6 methods. Once you finished the fixing process, don’t forget to restart the Mail app on your iPhone to check the inbox, which might be working properly now. Hope this tutorial can do you a favor, if it works, just share it with your friends.


Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on iOS and Android related problems.