How to Fix iTunes Error 1 Problem

Annoying problems like iTunes error 1 might happen when you try to restore your iOS device. Wanted to know the reason why this iTunes error appears and get solutions to it? Don’t miss this post, we have given 5 solutions to help you overcome this difficulty.

By iMobie | Posted: Aug. 07, 2018, Last Updated: Aug. 08, 2018
Home > AnyTrans > AnyTrans for iOS > How to Fix iTunes Error 1 Problem

Sometimes when we try to restore iPhone or iPad using iTunes on computer it will pop up an error window shows that the iPhone could not be restored, an unknown error occurred (-1). Once this page appears, it means that you could not restore your iOS device through iTunes temporarily. Then why would this appear and what should we do to fix it? Keep reading and check the details.

Why Would iTunes Error 1 Page Show up

Apple has a list of all possible error types that can be appeared while iOS updating and restoring. It’s said that error 1 means that your device might have a hardware issue. There are many reasons that may lead to iTunes error 1. Below are three of the most common reasons:

  1. Outdated iTunes
  2. Third-party security software
  3. Faulty USB ports

How to Fix iTunes Error 1

There are five methods in total that can fix iTunes error 1. Please try them one by one.

Method 1. Update iTunes

Updating your iTunes to the latest version. Open up the options menu and check if your iTunes is the latest version. If not, please update it to the latest version. Please keep internet connection active during the updating process. After the updating process is finished, restart iTunes and try to restore again.

Method 2. Disabled Third-Party Security Software

If you are running a third-party security software on your computer, close it. It can interfere with USB cable data transfer. Close the third-party security software and restart iTunes, try to restore your iPhone one more time.

Method 3. Turn iPhone into DFU Mode

Method 4. Check USB Port

Make sure that your USB cable, computer and network are reliable. Then try twice more to restore your iOS device.

Method 5. Update iOS Software

Download the most up-to-date version of iOS using your PC’s iTunes application. Hold on Shift on Windows or Alt on Mac and click restore. Select the official firmware you have downloaded manually and wait for the restore to begin.

Bonus Tip: Alternative iOS Device Management Software

By using these methods, you might have already fixed iTunes error 1. iTunes error is hard to avoid due to software error and hardware broken and once it appears it could be really a time-consuming process to recover. Here we recommend an alternative option for you to manage iOS device – AnyTrans for iOS.

Try to download and see what can AnyTrans for iOS do for you!

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* 100% Clean & Safe

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With AnyTrans, you can not only restore backup items selectively instead of restoring whole backup from iTunes every time but also view the contents in iTunes backup, which iTunes does not support. AnyTrans is also support to transfer data from iPhone to iPhone, add contents from computer to iPhone and transfer 28+ types of data from iPhone to computer.

AnyTrans for iOS is developed to enable you to fully manage your iOS device, iTunes and iCloud content in one handy place. It breaks the sync boundaries and brings you full-way transfer across iPhone, iPad, iPod, iTunes, iCloud and computer. With the help of AnyTrans, you could restore your iTunes and iCloud backup to both device and computer with a few clicks. You could also manage your iOS contents and backup directly.

AnyTrans for iOS Overview

AnyTrans for iOS Overview

The Bottom Line

That’s all for how to fix iTunes error 1. If you have other ideas or still have problem about iTunes error, please contact us via email, all your questions will be replied as soon as possible.


Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on iOS and Android related problems.

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