How to Fix iTunes Error 1004

iTunes error 1004 is an annoying problem that need to be fixed immediately, if you are searching for ways to solve it, just read this guide to get the solutions.

By iMobie | Posted: Aug. 10, 2018, Last Updated: Aug. 10, 2018

iTunes error 1004 often appears when you purchase or download Apps from the iTunes store. There are a few reasons why you would meet iTunes error 1004 on your computer. For example, the security software has outdated, USB cable was damaged or loose, your iTunes has outdated, etc. If you want to solve this problem, here are some solutions.

iTunes Error 1004

iTunes Error 1004

Solutions to Fix iTunes Error 1004

Solution 1. Quit iTunes and Open It Again

Sometimes, it’s easy to fix this problem by quitting your iTunes and reopen it again. After reopening, you can have a try.

Solution 2. Restart Your Computer and iOS Device

Something wrong with your computer and iDevice will also lead to error, so you can restart both of your computer and iDevice to see if it works.

Solution 3. Ensure the Internet Function Well

Internet connection is weak or no internet connection is one of the reasons that lead to the occurrence of errors. So you should ensure your internet is active.

Solution 4. Directly Connect Your iDevice to the Computer

If you have connected your iDevice into an attached keyboard or USB hub, just remove it and directly plug it into your computer’s USB port.

Solution 5. Update Your iTunes to the Latest Version

Ensure that you have the latest version of iTunes installed on your computer. The old version of iTunes might not be compatible with your computer’ s system, thus generating many problems like iTunes error 1004. To address such problem, you can update your iTunes by following the steps below:

On Mac

1. Open iTunes on your Mac.

2. Click on iTunes in the menu bar at the left top of your Mac > Choose Check for Updates.

3. Go ahead with the prompts to install the latest version.

Fix iTunes Error 1004 By Updating iTunes on Mac

Fix iTunes Error 1004 By Updating iTunes on Mac

On a Windows PC

1. Open iTunes.

2. Choose Help from the menu bar at the top of the iTunes window > Check for Updates.

3. Then an Apple Software Update window will pop up > Check iTunes and click on Install 1 item.

Fix iTunes Error 1004 By Updating iTunes on PC

Fix iTunes Error 1004 By Updating iTunes on PC

Solution 6. Enable Your Security Software for iTunes

To protect your computer from virus attack, the security software might prevent some programs from connecting. That is to say, it’s possible that your security software prevented iTunes from connecting to Apple servers or device. To make sure iTunes could be able to connect to Apple server or device, you can remove the security software temporarily.

In addition, remember not to install over one kind of security software on the computer at once as it might create many problems on your computer.

The Bottom Line

That’s all possible solutions to iTunes error 1004. As you can see, iTunes is really a complicated software that always emerges various errors, such as error 13, error 34, error 1603, etc. Therefore, to help you efficiently manage your data when iTunes goes wrong, we recommend you to use an iTunes alternative. Hope the methods above can help you out.


Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on iOS and Android related problems.

AnyTrans ® for iOS

The best tool to transfer, backup and manage your iPhone iPad content, even iTunes, iCloud backup files. As easy as ABC!

Free Download
  • * 100% Clean & Safe

Users Served

Mentioned in Top Tech Sites:

Highly Rated by Users:

Rated 4.8/5

based on 7889 Customer Reviews