5 Tips on How to Fix iTunes Error 3015

Failed to update or restore your iOS device with iTunes because of iTunes error 3015? No worries, the following post is going to share the complete information about it, such as its definition and its causes. More importantly, 5 methods are provided for you to fix iTunes error 3015.

By Christian Chus | Posted on: Sep. 21, 2018, Last Updated: Sep. 21, 2018
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It’s really common to feel mind blank when you see iTunes error 3015 at the first time because error 3015 doesn’t appear as frequently as iTunes error 2, error 4005 or error 0x80090318 does. On the other hand, you definitely want to find out some methods to fix it. In the beginning, it’s better to know some detail information about it.

Firstly, iTunes error 3015 is one of the error numbers that can indicate information about the error and possible cause of error. Secondly, it usually appears when you try to update or restore your iOS device with iTunes. Lastly, you might see it if iTunes can’t communicate with Apple’s software update server which is the main reason why iTunes error 3015 appears. In addition, it’s also caused by your network settings which you can refer to your network administrator if your computer uses a managed network about it. Besides, proxies, firewalls, and other network security measures can cause these errors.

How to Fix iTunes error 3015

Then this article will provide some efficient methods you can try to fix iTunes error 3015.

Solution No. 1: Install the Latest Version of iTunes

If you see iTunes error 3015 and need help updating/restoring your iOS devices, download and install the latest version of iTunes and try to update and restore again. If this method doesn’t work, follow the steps below.

Solution No. 2: Check On Date, Time and Time Zone on Your Computer

The wrong settings of time, date or time zone would give rise to incorrect communication with Apple server. Please check it out. If there is something wrong with them, you can follow the steps to make it right.

On Windows PC

Step 1Go to Start > Control Panel > Date and Time.

Step 2Choose Change date and time to reset; Choose Change time zone to reset.

Fix iTunes Error 3015 - Reset Date and Time on Windows PC

Fix iTunes Error 3015 – Reset Date and Time on Windows PC

On Mac

Step 1Go to the Apple Menu > System Preference > Date & Time.

Step 2Choose Date & Time to reset; choose Time Zone to reset.

Fix iTunes Error 3015 - Reset Date and Time on Mac

Fix iTunes Error 3015 – Reset Date and Time on Mac

Solution No. 3: Update Your Computer System

Sometimes, it’s helpful to update the operating systems of your computer to fix iTunes issues like iTunes error 3015. The point is that your older version of systems can’t completely fit in the newest version of iTunes. You can check and update your systems as the steps below show.

To update Windows

Step 1Click Start button > Control Panel > Windows Update.

Step 2Click on Windows Update > Check for updates.

Fix iTunes Error 3015 - Update Windows System

Fix iTunes Error 3015 – Update Windows System

Step 3Wait for a while, click on Install updates if there is any available software update.

To update Mac OS X

Step 1Open App Store on your Mac computer.

Step 2Click Updates from the toolbar.

Step 3If there is an available update, click Update to download and install on your system.

Fix iTunes Error 3015 - Update OS X

Fix iTunes Error 3015 – Update OS X

Solution No. 4: Address TCP/IP Filtering, Firewall, or Security Software

If you have TCP/IP filtering, firewall, or security software installed on your computer, try these steps.

Step 1Configure or temporarily uninstall your security software.

Step 2Be sure you have a working Internet connection. Try visiting www.apple.com or contact your Internet service provider for more help

Step 3Bypass your Internet router. Some routers might block iTunes from accessing the update server.

If you’re using a router that isn’t manufactured by Apple, try the following:

After you confirm your Internet connection is working, try to update and restore your iOS device again.

Solution No.5: Check Your Hosts File

To be honest, it’s a quite difficult and highly technical method and you’d better not try it unless you have enough knowledge about computer stuff. Please remember it’s your last choice if the above solutions don’t work.

If you’re using a Windows computer, following the steps from the Microsoft support site.

Step 1Click on Start and search Notepad. And then open Notepad.

Step 2Copy the following text, and then paste the text into the file:

For Windows 10

# Copyright (c) 1993-2006 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handle within DNS itself.

#       127.0.0.1       localhost

#       ::1             localhost



For Windows 7

# Copyright (c) 1993-2006 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host



# localhost name resolution is handle within DNS itself.

#       127.0.0.1       localhost

#       ::1             localhost

Step 3On the File menu, select Save as, type “hosts” in the File name box as the following screenshot shows, then save the file to the desktop.

Fix iTunes Error 3015 - Check Host Files on Windows

Fix iTunes Error 3015 – Check Host Files on Windows

Step 4Close Notepad. Then go to Computer > Local Disk (C) > Windows > System32 > drivers > etc. In the Etc folder, tap and host or right-click the Hosts file, and rename the files as “Hosts.old”.

Step 5Copy or move the Hosts file that you created in step 3 from the desktop to the Etc folder. If you are prompted to enter an administrator password, select Continue.

If you’re using a Mac, follow the steps from the Apple Support Site.

Step 1In the Finder, Click on Terminal and open it.

Step 2Type “sudo nano /private/etc/hosts” command and then press Return.

Step 3Enter the password of your Mac and press Return. You won’t see text appear in the Terminal window when you type your password.

Step 4Terminal displays the hosts file as a window below shows. Then Navigate to entries in front of gs.apple.com and add # symbol in front of the entry.

Fix iTunes Error 3015 - Check Host Files On Mac

Fix iTunes Error 3015 – Check Host Files On Mac

Step 5Press Control-O to save the file; Press Return when asked for the filename; Press Control-X to exit the editor.

Step 6Restart your Mac.

After your computer is finished restarting, try to update or restore your iOS device again.

The Bottom Line

You would have a comprehensive understanding of iTunes error 3015 after reading this post. Moreover, there are some other error codes sharing the same causes and solutions, including error 3194, 17, 1639, 3000-3020, 3194 and 3100-3999 which means you can use the same solution the next time you face them.

Christian Chus

Member of iMobie team. A typical Gemini. Addicted to Apple and music stuff. Always like solving issues related to iOS & Android.