How to Fix: iTunes Doesn’t Recognize iPhone XS (Max)/XR/X/8/7/6/5/4, iPad or iPod

iTunes doesn’t recognize your iPhone/iPad/iPod when trying to backup or restore your iDevice with iTunes? Don’t worry. In this guide, we will show you some quick fixes to help you easily resolve the iTunes won’t recognize iPhone XS (Max)/XR/X/8/7/6/5/4 or iPad problem.

By Bella Miller | Posted on: Sep. 20, 2018, Last Updated: Nov. 08, 2018
Home > iOS 12 Problems >How to Fix: iTunes Doesn’t Recognize iPhone/iPad/iPod

Question: Everything was working fine until I just downloaded and installed the new iTunes 12.8 on my Windows 10 computer. Now the iTunes won’t recognize my iPhone XS. Why is iTunes not recognizing my iPhone? What can I do now?

Many Apple users are asking the same question: why iTunes doesn’t recognize iPhone when I have already plugged my device to computer? Generally speaking, when you connect your iPhone, iPad, or iPod to your Windows or Mac computer, you can see your device icon in iTunes. If you can’t see the icon, or the device icon is greyed out and can’t be clicked, you may encounter some errors.

Don’t worry about that too much. Here in this article, we will tell you what to do when iTunes won’t recognize iPhone XS (Max)/XR/X/8/7/6/5/4, iPad or iPod.

Also Read: How to Fix Forgot iTunes Encrypt Backup Password >

How to Fix: iTunes Doesn’t Recognize iPhone/iPad/iPod

Method 1. Restart both your computer and iPhone, iPad or iPod.

Method 2. Check that you have installed the latest version of iTunes on your computer.

Method 3. Make sure your iOS device trusts your computer, just unlock your iPhone/iPad or iPod touch and tap Trust.

Method 4. Check the USB cable to make sure that you have the Apple-supplied USB cable connect to your device. And even you can use another USB data cable and have a try.

Method 5. For Windows Users: make sure that Apple Mobile Device USB Driver is installed. Follow the steps below to check it:

Step 1 Connect your iPhone/iPad/iPod to the computer. Quit iTunes if it opens.

Step 2 Open Device Manager. Press “Windows Logo” and “R” key at the same time. On the appearing dialog, type “devmgmt.msc” and click “OK”.

Open Device Manager in Windows 10–image from drivereasy.com

Open Device Manager in Windows 10–image from drivereasy.com

Step 3 Click the “+” icon or disclosure triangle next to “Universal Serial Bus controllers” to expand this selection.

Make Sure that Apple Mobile Device USB Driver Is Installed

Make Sure that Apple Mobile Device USB Driver Is Installed

If it is out of date, or there is no such Apple Mobile Device USB Driver, you need to update it, or download and install it. If you have little knowledge of how to do it, you can try Driver Easy to help you. Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to be troubled by the wrong driver you would be downloading, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 steps (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

Use Driver Easy to scan the problem of your computer

Use Driver Easy to scan the problem of your computer

3) Then click the Update button next to the flagged xxx driver to automatically download the correct version of that driver (you can do this with the FREE version), then manually install it .

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)

Click Update All to automatically download and install the correct version

Click Update All to automatically download and install the correct version

4) Restart your computer to take effect.

How to Backup Content to Computer If iTunes Doesn’t Recognize iPhone

If the above methods not work, you can use an iTunes alternative to back up your iPhone, iPad or iPod touch. AnyTrans would be the best choice for you. It is an all-in-one iOS content manager that allows you to back up data from iDevice to iTunes, or from iDevice to computer in three steps: Connect > Select > Transfer.

AnyTrans is the best iTunes alternative for you to back up all the media files, and personal files to computer or a flash drive. You can freely transfer music, videos, photos, contacts, messages, notes and more from your iPhone, iPad, and iPod to computer as backup. Better than iTunes, AnyTrans allows you to view these files any time you want. Moreover, it also allows you to backup your iDevice to iTunes in one click. Why not give it a try?

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

iMobie AnyTrans Overview

iMobie AnyTrans Overview

Also Read: Most Common iOS 11 Update Problems and Solutions >

The Bottom Line

The above is all about how to fix if iTunes doesn’t recognize iPhone XS (Max)/XR/X/8/7/6/5/4 when you want to backup or restore with iTunes. There are also other problems you might meet with iTunes like a message pops up and says: iTunes could not backup the iPhone because not enough free space is available on this computer. To solve this problem, please refer to this step-by-step guide.

Bella Miller

A senior editor, an Apple fan at iMobie Inc.. I love both dancing and helping users to solve iOS & Android related issues by writing various types of tutorials.