4 Ways to Fix iTunes Error 1604

Have you ever faced with iTunes error 1604 problem when you trying to restore iPhone from iTunes or upgrade to a new iOS version? If you do and don’t know what to do, check this post and get solutions to it.

By iMobie | Posted: Aug. 10, 2018, Last Updated: Aug. 10, 2018
Home > PhoneRescue > PhoneRescue for iOS> 4 Ways to Fix iTunes Error 1604

Many iPhone users have complained that when they try to restore iPhone but iTunes can’t pass the “preparing iPhone for restore” stage, it fails and displays unknown iTunes error 1604. They have tried so many times but still can’t get iPhone working. Why this iTunes error appear? What should we do when we facing the exact same problem? Keep reading and check the details.

According to Apple Community, the iTunes error 1604 is often related to USB timing. That is to say, it is a hardware issue.The issue may be the result of a problem with your USB port, or the dock connector to USB cable, which connects to both your iPhone and computer. Regardless of where the issue originates, the error will stop the progress of your iPhone’s restore process. To solve this problem, please try these following steps one by one.

How to Fix iTunes Error 1604 

Solution 1. Update Your iTunes

Make sure your iTunes is the latest version. Open up the options menu and check if your iTunes is the latest version. If not, please update it to the latest version. Please keep internet connection active during the updating process. After the updating process is finished, restart iTunes and try to restore again.

Solution 2. Check USB Port

Check your USB port. Use the USB cable that came with your device. If you don’t have it, try a different Apple USB cable. Switch to a different USB port on your computer. Don’t plug into your keyboard. Switch to a USB port on a different computer.

Solution 3. Turn iPhone into DFU Mode

Click on update/restore to begin the process in DFU mode.

Solution 4. Restore iPhone without iTunes

If this iTunes error 1604 still exist after you have tried every solution above, you might need an alternative software. Here we recommend PhoneRescue for iOS to help you to restore iPhone without iTunes.

PhoneRescue is developed to save lost data and files in a most convenient way. It enables you to get back everything essential for you in every possible way. With just 3 clicks you can retrieve all your data, no tech knowledge required. Read the following steps to know how to restore iPhone without iTunes.

Step 1Download and run PhoneRescue in your PC/Mac > Connect your iPhone to it > Choose Recover from iTunes Backup and to the next step.

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How to Fix iTunes Error 1604 - Step 1

How to Fix iTunes Error 1604 – Step 1

When PhoneRescue detected your device, it will pop up a warning note that while running PhoneRescue, don’t open iTunes in case any conflict occurs.

Step 2Select an iTunes backup > Select the type of data you want to recover.

How to Fix iTunes Error 1604 - Step 2

How to Fix iTunes Error 1604 – Step 2

After selecting the data, PhoneRescue will start to analyze your backup files.

Step 3Select items you want to restore > Choose recover to device or to computer

How to Fix iTunes Error 1604 - Step 3

How to Fix iTunes Error 1604 – Step 3

The Bottom Line

You might have solved your problem by trying all these methods. As you can see, PhoneRescue could help you to restore backups to iPhone without iTunes, which is also without iTunes error. If you are interested in PhoneRescue, why not download and have a try!


Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on iOS and Android related problems.

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