You purchased a movie from iTunes, but iTunes movie is not playing no matter how much you tried. There is no sound as well as no picture just a black screen. It is not only you who is facing this problem, but several users also reported that why won’t my iTunes movie play and they can’t play iTunes movie on some devices. To help out users, we come up with various solutions that can fix this problem.
How to Fix iTunes Movie Not Playing Issue?
Here, we are going to mention all probable solutions to fix it and you can try out below-mentioned solutions one by one.
Solution 1: Check Internet Connection
You need to make sure that you have a stable and good internet connection. Otherwise, you will face a problem while playing movies you have downloaded from iTunes Extras. The slow connection will make you face the problem and so, ensure you have a strong Wi-Fi connection. Try to turn off and on Wi-Fi several times. Sometimes, the connection problem gets resolved by doing this.
Solution 2: Update iTunes and QuickTime Version
It might be possible that iTunes and QuickTime version is out of date and that’s why you can’t play iTunes movie. Thus, the simple solution to fix this problem is updating version of both iTunes and QuickTime player.
Update iTunes Version:
Step 1: To begin it, open the iTunes on your system and then, you need to click on the “Help” option.
Step 2: Now, click on “Check for Updates” and if there is an update available, then follow the instructions to update its version.
Update QuickTime Player Version:
Step 1: Open QuickTime player on your system and after that, click on “Help” option.
Step 2: Next, click on “Update Existing Software” and if the update is available then update it by following all instructions.
Solution 3: Log Out and Log in With your Apple Account
Another solution you can try it is to re-login to iTunes with Apple account. Here, we have shown how you can do this.
Step 1: Open the iTunes (latest version) and then, click on “Account” or “Store” (On Mac) option and here, select “Sign Out”.
Step 2: Next, again click on “Account” or “Store” (On Mac) option and then, click on “Sign in”. Here, you need to enter your Apple account and password.
Step 3: Also, you need to authorize this computer. Thus, go to “Account” and then, “Authorization”. Or if you are using Mac, go to “Store”. Finally, click on “Authorize This Computer”.
Solution 4: Check Expiry Date if the movie is rental
If your iTunes rented movie won’t play then in this case, you need to check the expiry date of your rental movie. Maybe you know that iTunes allows users to watch the rental movie for maximum 30 days. Moreover, once you have started to watch a rental movie, you have only 24 hours according to the US and 48 hours (Other Places) to finish the movie.
Solution 5: Check Downloads are Available for Purchased Movies
It might be the case that you have purchased a movie, but still, it is not downloaded successfully. Thus, in this situation, you need to check if downloads are available from the purchased movie and this will certainly fix the problem you are facing. Before proceeding towards the step, make sure you have updated your iTunes library to latest version.
Step 1: Open iTunes library on your system and then, click on “Account” or “Store” (On Mac) tab.
Step 2: Next, select “Check for Available Downloads” option.
The Bottom Line
Thus, these are all possible solutions that you can try out to fix iTunes movie not playing problem. Hopefully, our guide may help you in resolving the problem. Also share the guide with your friends also and it will be very helpful to them if they are also facing problem while playing iTunes movie.