iMobie Refund Policy Details
Money Back Guarantee
iMobie values every customer and always try our best to provide customers with satisfied products and services. Therefore, iMobie supports 60-day Money Back Guarantee.
Refund request will be granted if it meets the Accepted Circumstances listed below.
- Purchase 'wrong product'. In this case, iMobie will refund the price of the wrong product for you if you have no need for it. But before that, we will assist you in purchasing the correct product from our website. We may exchange the 'wrong product' to another iMobie product you need if the price difference is less than 10-20 USD.
- Purchase of the same product twice or purchase two products with similar functions. In this case, iMobie will refund one of the products for you, or exchange another iMobie product that you are interested in if the price difference is less than 10-20 USD.
- The customer does not receive their registration code within 24 hours of purchase and has failed to retrieve the registration code from the iMobie Support Team or has not received a timely response (within 24 hours) from the iMobie Support Team after making contact. In this case, iMobie will refund the customer's order if they have no need of the product.
- A refund request for an auto-renew order that the customer is unaware or doesn't receive the auto-renew notification in their email inbox before the auto-renew occurred and they have no need of the product in future.
- A refund request due to technical trouble of the purchased product and no available solution has been provided within 5 days. In this case, iMobie will refund you if you do not want to wait for a future upgrade or solution.
Generally, if any customer asks for refund, he/she will receive it. Unless:
- A refund request for order exceeds 60 days.
- Ask refund after you has agreed to exchange another iMobie products already.
- Fail to register product due to improper operation.
- Do not read the product description before purchasing and thus resulting in dissatisfaction with the product's functions and/or results.
- A refund request claiming that fails to receive license code within several hours. Generally, once an order has been placed successfully, the platform purchased will automatically send an email with license code & download link at once. However, sometimes the arrival of this registration e-mail could be delayed because of Internet issue, email spam settings and email typo, etc. In this case, please contact iMobie Customer Service. iMobie Support Team will reply to you less than 24 hours.