How to Fix: Unable to Download or Update iTunes on Windows 10/8


Unable to download or update iTunes on Windows 10/8? Don’t worry. This guide will show you 4 solutions to fix the iTunes won’t download or update on Windows 10/8 issue with ease.


Sep. 25, 2017


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"I am trying to download iTunes 12.7 on my Windows 10, but get a message saying "apple application support cant be installed". I don’t know what happened on my computer. Any ideas?"

You may have encountered the same issue like above Windows user that when you are trying to download or update iTunes on your Windows 10/8, keeping receiving a message that says "error 2" or "Apple Application Support was not found". Worry not. Here in this guide, we will share you 4 reliable and simple workarounds that have successfully helped users fix the "unable to download iTunes (12.7)" error on Windows 10/8.

Hot Article: How to iTunes Error 9 >

How to Fix: Unable to Download or Update iTunes on Windows 10/8

Solution 1. Restart Your Computer

1. Open the Start menu > Click the Power button (Windows 10) or Power Options button (Windows 8) > Choose Restart.

2. Press the WIN key or X to open the Power User Menu on your computer > Click Restart in the Shut down or sign out menu.

Solution 2. Run as Administrator

Lots of users reported that if you aren’t logged into your Windows computer as an administrator, it might cause the error. To fix the error, you need to install iTunes as administrator: Find the iTunes file on your computer > Right-click it and choose Run as administrator.

Solution 3. Remove Previous Installation of iTunes

Step 1. Click the Windows logo in the bottom left corner of the screen > Type Control Panel into Start > Choose Control Panel.

Step 2. Click Uninstall a Program > Click the Publisher tab to get the Apple programs > Choose iTunes and click Uninstall > Click Yes when prompted.

Solution 4. Download & Install the Latest Microsoft Windows

iTunes for Windows requires Windows 7 or later, with the latest Service Pack installed. So, go to download and install the latest Microsoft Windows updates to get the necessary components, then you should be able to download iTunes on your Windows computer. 

Bonus Tip: Transfer Files from PC/Mac to iPhone/iPad via the #1 iTunes Alternative

When it comes to transferring files from PC to iPhone/iPad, the first way comes to our mind is using iTunes. But since it would erase all existing contents on our device, plenty of users are prefer to choose another 100% safe and efficient data transfer - AnyTrans to help them complete the transferring job.

AnyTrans supports transferring up to 24 types of data, including photos, videos, contacts, messages, notes, calendar, etc. from iPhone/iPad/Mac/PC/iTunes to iPhone/iPad, and vice versa. More than anything, unlike transferring with iTunes, it will keep all your previous data safe. Now, let’s see how to use it to transfer photos from PC/Mac to iPhone via 1 click.

Step 1. Download and install AnyTrans on your computer > Run it > Connect your iPhone to your computer with its USB cable > Choose Add Content mode.

How to Transfer Photos from PC/Mac to iPhone with AnyTrans – Step 1

How to Transfer Photos from PC/Mac to iPhone with AnyTrans – Step 1

Step 2. Select the photos you want to move to your iPhone > Click Open. Your selected photos should be stored in Photos app now.

How to Transfer Photos from PC/Mac to iPhone with AnyTrans – Step 2

How to Transfer Photos from PC/Mac to iPhone with AnyTrans – Step 2

The Bottom Line

With above 4 solutions, you may have fixed the iTunes (12.7) won’t download or update on Window 10/8 error. If you have other good solutions to solve this problem, just share in the comment section to help more people. At last, AnyTrans can be your best choice to transfer data.

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