Frequently Asked Questions

General information

Customer Support FAQ

iMobie Support Team is here to provide solutions, tips and helpful information when you need it most. And if you have any questions or problems, we're here to help. All you request will be answered within 24 hours.

Part 1. Can we talk over the phone?

It is truly sorry for we don't provide call service currently because we truly want to save cost and provide our software with the most favorable price for you. It will be appreciated for your kind understanding.

To help us solve your issue soon, please contact our Support Team for further help directly.

Part 2. Is technical support available for users of trial version products?

Yes. No matter you are users of the trial version products or of the full version; you will enjoy Customer Service freely when you encounter any technical problems. You will get a reply within 24 hours on weekdays & 48 hours on holidays. For frequently asked questions, you can refer to our FAQs.

Part 3. What to do if i have trouble with iMobie software?

Please read our FAQ where you will find troubleshooting instructions for common issues. You can also submit a support ticket from our website – You will get a reply within 24 hours on weekdays & 48 hours on holidays.

Part 4. What is iMobie refund policy?

iMobie supports 60-day Money Back Guarantee to ensure all customers have sufficient time to check whether the products & functions purchased fully meet their needs. Refund request will be granted if it meets the Accepted Circumstances listed below. If a refund request is not submitted within the product's specified money-back-guarantee period, refund won’t be issued. The Money Back Guarantee is made by iMobie directly.

Part 5. How could I get iMobie Member Account?

It is very easy! Please go to the Sign in page and follow the instructions. With finishing creating account, you can get your iMobie Member Account.

Part 6. What benefits can i get with iMobie Member Account?

Once you become iMobie member, you would enjoy many benefits, such as:

1. Get exclusive discounts;

2. Check your order info easily;

3. Enjoy quick access to our Customer Support Service;

4. Get quick solution about products’ problems and questions.

Part 7. What support options can I get?

Currently, we provide the following ways for you to get support:

1. Customer Support Team

We offer mail address ( or a support ticket system via our support center, and our support team will answer you within 24 hours on weekdays and within 48 hours on holidays.

2. Social Media

Follow us on Twitter: iMobie

Follow us on Facebook: iMobie

Part 8. Can I get a temporary license code to test the software prior to purchase?

We are sorry that there is no temporary license code to test our software prior to purchase. But to avoid any inconvenience, you can try the free trial version of our every software prior to purchase. If the free trial version can meet your needs, you can choose to purchase it.

Part 9. What can I do if I don’t know how to use iMobie software?

Since our programs are newly released, many users would have no idea about how to make use of them. If you also encounter this issue, our support center provides the product user guide, FAQs and knowledge database to help you make good use of our software. Here is the link of support center:

But if you still have any other questions or problems, please do not hesitate to contact our iMobie Support Team. They will solve your issue in the first time.

Part 10. How do I submit a ticket if I need help when use iMobie software?

To learn more info about how to make use of our iMobie software, you can directly visit our support center. But if you still have any other questions or problems, you can also submit a ticket in our support center. Once our iMobie Support Team receives your ticket, they will solve your issue soon.

Part 11. How to contact us in LiveChat?

Recently, we add a new support option - LiveChat. Now you can directly communicate with us to get the timely assistance. At the same time, you can easily find the entrance of LiveChat in our support center.