Frequently Asked Questions

General information

Customer Support FAQ

iMobie Support Team is here to provide solutions, tips and helpful information when you need it most. And if you have any questions or problems, we're here to help. All you request will be answered within 24 hours.

Part 1. Can we talk over the phone?

It is truly sorry for we don't provide call service currently because we truly want to save cost and provide our software with the most favorable price for you. It will be appreciated for your kind understanding.

To help us solve your issue soon, please contact our Support Team for further help directly.

Part 2. Is technical support available for users of trial version products?

Yes. No matter you are users of the trial version products or of the full version; you will enjoy Customer Service freely when you encounter any technical problems. You will get a reply within 24 hours on weekdays & 48 hours on holidays. For frequently asked questions, you can refer to our FAQs.

Part 3: What to do if i have trouble with iMobie software?

Please read our FAQ where you will find troubleshooting instructions for common issues. You can also submit a support ticket from our website – You will get a reply within 24 hours on weekdays & 48 hours on holidays.