How to Do If iMobie Software Fails to Detect Your Android Device?

Some customers may encounter this issue that iMobie software fails to detect their Android device. This issue is caused by the several factors:

1. The USB cable is loose or broken.

2. The version of iMobie software is not the latest version.

3. No device driver is installed.

4. USB debugging is not enabled on the device.

If you encounter such issue, please refer to these steps to fix this issue:

1. Please check whether your USB cable is loose. If it is, please reconnect it. If USB cable is broken, please give new one a try.

2. Please download the latest version of iMobie software. Here is the download link:

https://www.imobie.com/product/

3. Check whether you have the latest version of USB driver on your computer. If not, download and update from your Android device official website.

Brand	Drivers URL
Samsung	http://samsungusbdriver.com/download/
Sony	http://developer.sonymobile.com/downloads/drivers/
LG	http://www.lg.com/us/support/software-firmware-drivers
Motorola	https://androidmtk.com/download-motorola-usb-drivers
HTC	http://htcusbdriver.com/download/htc-usb-driver-v4-17-0-001
HUAWEI	http://consumer.huawei.com/nz/support/downloads/index.htm
Google Nexus	http://developer.android.com/sdk/win-usb.html
Lenovo	http://support.lenovo.com/us/en?tabName=Downloads
Xiaomi	https://androidmtk.com/download-xiaomi-usb-drivers
Xiaomi Redmi	http://xiaomiadvices.com/download-xiaomi-usb-drivers/
OnePlus	https://androidmtk.com/download-oneplus-usb-driver
Nokia	https://nokia-connectivity-cable-driver.en.uptodown.com/windows/download
ZTE	https://androidmtk.com/download-zte-usb-drivers
Coolpad	https://androidmtk.com/download-coolpad-usb-driver
Hisense	http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5
Sharp	http://k-tai.sharp.co.jp/support/
Oppo	http://www.oppo.com/index.php?q=software/view&sw_id=631
Blackberry	https://swdownloads.blackberry.com/Downloads/entry.do?code=4EE0932F46276313B51570F46266A608
Acer	https://freeandroidroot.com/download-acer-usb-drivers/
Alcatel one touch	http://www.alcatel-mobile.com/car-en/support/faq/usbdriver.html
Asus	http://support.asus.com/download/
Dell	http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml
Garmin-Asus	http://www8.garmin.com/support/download_details.jsp?id=591
Intel	http://www.intel.com/software/android
KT Tech	http://hexamob.com/news/download-android-usb-drivers-for-kt-tech/
Kyocera	http://www.kyocera-wireless.com/support/phone_drivers.htm
Pantech	http://www.pantechusa.com/support/
Pegatron	http://www.driverscape.com/manufacturers/pegatron/laptops-desktops
SK Telesys	https://drp.su/en/devices/phone/sk-telesys
Teleepoch	http://www.teleepoch.com/android.html
Toshiba	http://www.driverguide.com/driver/company/Toshiba/USB/index.html
MTK	http://online.mediatek.com/Public%20Documents/MTK_Android_USB_Driver.zip
Toshiba	http://support.toshiba.com/sscontent?docId=4001814

4. Please check whether you have installed iMobie Software APK on your Android device. If not, please connect the device with your computer and launch iMobie software. Then the iMobie Software APK will be installed on your device automatically.

5. Please check if you have enable USB debugging option in Settings. If not, please refer to the article to turn it on: https://www.imobie.com/faq/android-faqs.htm#part2

If problem persists, please send a log file to cs@imobie.com directly for further analysis.