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How to Do If iMobie Software Fails to Detect Your Android Device?

Some customers may encounter this issue that iMobie software fails to detect their Android device. This issue is caused by the several factors:

1. The USB cable is loose or broken.

2. The version of iMobie software is not the latest version.

3. No device driver is installed.

4. USB debugging is not enabled on the device.

If you encounter such issue, please refer to these steps to fix this issue:

1. Please check whether your USB cable is loose. If it is, please reconnect it. If USB cable is broken, please give new one a try.

2. Please download the latest version of iMobie software. Here is the download link:

https://www.imobie.com/product/

3. Check whether you have the latest version of USB driver on your computer. If not, download and update from your Android device official website.

Brand Drivers URL
Samsung http://samsungusbdriver.com/download/
Sony http://developer.sonymobile.com/downloads/drivers/
LG http://www.lg.com/us/support/software-firmware-drivers
Motorola https://androidmtk.com/download-motorola-usb-drivers
HTC http://htcusbdriver.com/download/htc-usb-driver-v4-17-0-001
HUAWEI http://consumer.huawei.com/nz/support/downloads/index.htm
Google Nexus http://developer.android.com/sdk/win-usb.html
Lenovo http://support.lenovo.com/us/en?tabName=Downloads
Xiaomi https://androidmtk.com/download-xiaomi-usb-drivers
Xiaomi Redmi http://xiaomiadvices.com/download-xiaomi-usb-drivers/
OnePlus https://androidmtk.com/download-oneplus-usb-driver
Nokia https://nokia-connectivity-cable-driver.en.uptodown.com/windows/download
ZTE https://androidmtk.com/download-zte-usb-drivers
Coolpad https://androidmtk.com/download-coolpad-usb-driver
Hisense http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5
Sharp http://k-tai.sharp.co.jp/support/
Oppo http://www.oppo.com/index.php?q=software/view&sw_id=631
Blackberry https://swdownloads.blackberry.com/Downloads/entry.do?code=4EE0932F46276313B51570F46266A608
Acer https://freeandroidroot.com/download-acer-usb-drivers/
Alcatel one touch http://www.alcatel-mobile.com/car-en/support/faq/usbdriver.html
Asus http://support.asus.com/download/
Dell http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml
Garmin-Asus http://www8.garmin.com/support/download_details.jsp?id=591
Intel http://www.intel.com/software/android
KT Tech http://hexamob.com/news/download-android-usb-drivers-for-kt-tech/
Kyocera http://www.kyocera-wireless.com/support/phone_drivers.htm
Pantech http://www.pantechusa.com/support/
Pegatron http://www.driverscape.com/manufacturers/pegatron/laptops-desktops
SK Telesys https://drp.su/en/devices/phone/sk-telesys
Teleepoch http://www.teleepoch.com/android.html
Toshiba http://www.driverguide.com/driver/company/Toshiba/USB/index.html
MTK http://online.mediatek.com/Public%20Documents/MTK_Android_USB_Driver.zip
Toshiba http://support.toshiba.com/sscontent?docId=4001814

4. Please check whether you have installed iMobie Software APK on your Android device. If not, please connect the device with your computer and launch iMobie software. Then the iMobie Software APK will be installed on your device automatically.

5. Please check if you have enable USB debugging option in Settings. If not, please refer to the article to turn it on: https://www.imobie.com/faq/android-faqs.htm#part2

If problem persists, please send a log file to Support@imobie.com directly for further analysis.

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