How to Fix: AirPods Not Working in iOS 13/12/11

If your AirPods are not working with your iOS 13 or iOS 12 running device, there may be a few things interfering with the workings of your AirPods. This guide aims at helping you fix any issues related to your AirPods so you can enjoy your sweet songs and other sounds wirelessly.

Roger Smith Last Updated: Apr. 17, 2020


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Apple AirPods are one of the most popular wireless earphones available out there. These AirPods are extremely easy to use, work with a number of devices including iOS, Mac, and Android, and are easy to carry and look stylish as well. If you use an iOS-based device such as an iPhone, you likely have the AirPods to listen to your music tracks and to answer your calls on the go.

AirPods Not Working

AirPods Not Working

While the AirPods work great most of the time, they are not error-free. There are times when they behave abnormal and they do not work the way they should with your compatible devices. If you are facing AirPods problems and you are having trouble connecting them to your devices, the following solutions will be of great help to you.

How to Fix: AirPods Not Working in iOS 13/12/11

These solutions will let you fix any issues you have with your AirPods so they work flawlessly with your devices.

Solution 1. Make a Proper AirPods Connection

If you are a new AirPods user, you may not be using the proper way to connect your AirPods to your devices. Maybe you are missing out on something important and that is why you are facing the issue.

Following the proper connection procedure is really important so your AirPods establish a strong connection with your devices. The following shows how you go about properly connecting your AirPods to your iPhone and Mac.

Connecting AirPods to an iPhone:

Step 1. Enable the Bluetooth option from the Control Center on your iPhone.

Step 2. Open the case of your AirPods with your AirPods in them and hold it next to your iPhone.

Step 3. You will get steps to follow on your iPhone finishing which will allow your AirPods to connect to your iOS device.

Connecting AirPods to a Mac:

Step 1. Click on the Apple logo at the top-left corner of your screen and select System Preferences.

Step 2. Click on Bluetooth on the following screen. Then, select your AirPods from the list and connect to them.

Connect the AirPods to Mac

Connect the AirPods to Mac

Solution 2. Factory Reset Your AirPods

If you still cannot get your AirPods to work with your devices, then you may want to reset your AirPods to the factory settings. It will wipe off all the data on your AirPods but will fix any and all the issues you are facing on these devices.

Factory Reset the AirPods

Factory Reset the AirPods

To reset your AirPods, press and hold down the Setup button on your AirPods case. Keep the button held down until you see the lights flashing orange followed by white. Your AirPods will then be reset to the factory settings. You can now try connecting your AirPods to your devices and see if they work. Unless there was a hardware issue, your AirPods should work.

Solution 3. Update the iOS Version on Your Device

In order for you to be able to use AirPods with your iOS devices, your devices must be running a certain version of the operating system. If you have the first generation AirPods, then your iPhone or iPad must be running iOS 10 or later for your AirPods to be used with it.

If you have the newer generation AirPods, your iOS version must be iOS 12.2 or later. If you find that your iOS version is older than that, you can easily get your device updated to the latest version of iOS. You do not even need a computer to do it as software updates can be installed right from the device itself.

Step 1. Launch the Settings app on your iPhone.

Step 2. Tap on the option that says General followed by Software Update. It will let you find any available updates.

Step 3. Allow your device to check for any available iOS updates. When an update is shown on your screen, tap on the Download and Install option to download and install the update on your device.

Update the iOS Version on iPhone

Update the iOS Version on iPhone

Depending on your Internet speed, it can take anywhere from a few minutes to up to an hour for the update to be downloaded and installed on your device. Once that is done, you will be able to pair your AirPods with your iOS-based device.

Solution 4. Charge the AirPods

Ensure that your AirPods are charged because if they are not, they will simply have no power to connect to any of your devices. Make sure to fully charge your AirPods to ensure charging is not the cause of the issue you are facing with your AirPods.

Solution 5. Clean AirPods of Any Dust

Eventually, your AirPods are bound to collect dust and other particles. If your AirPods get clogged-up with these, they may start to cause issues. Therefore, it is important that you clean your AirPods on a regular basis. Doing so will ensure your AirPods remain working and you can have the best experience with them.

Solution 6. Reset Network Settings on Your Device

Since the AirPods use Bluetooth, a network option, you need to make sure that your network settings are properly set up on your device. Many times this option gets ignored and it is often the cause of the issue. If you are not sure about the settings, you can reset them to the factory ones and this will resolve any network settings related issues on your device.

Step 1. Launch the Settings app on your device.

Step 2. Tap on General followed by Reset.

Step 3. Tap on the Reset Network Settings option.

Reset Network Settings to the Factory Ones on iPhone

Reset Network Settings to the Factory Ones on iPhone

It will fully reset your network settings to the defaults. You can then try connecting your AirPods to your device.

The Bottom Line

AirPods not connecting in iOS 13 and a few other issues have really bothered the users of this device. If you are one of those users, the above post has some really useful solutions for you to try and possibly fix the issue with your AirPods.

Roger Smith

Work for iMobie team for 5 years as well as an Apple fan, love to help more users solve various types of iOS or Android related issues.