What to Do If iMobie Software Fails to Detect Your Android Device?

We receive some feedbacks from our customers about iMobie software failing to detect their Android devices issue. This error can be caused by the following reasons:

1. You do not install drivers.

2. You do not install the latest version of iMobie software.

3. Your USB cable is loose or broken.

4. You do not turn on USB Debugging option.

To fix this issue, please follow the troubleshooting steps:

1. Reconnect the Android device or give another USB cable a try.

2. Please check whether you are using the latest version of iMobie software. If not, please download it from our website directly:

https://www.imobie.com/product/

3. Android devices require drivers, which should be automatically installed on your computer. If fails, please download and install drivers from links below:

Brand	Drivers URL
Samsung	http://samsungusbdriver.com/download/
Sony	http://developer.sonymobile.com/downloads/drivers/
LG	http://www.lg.com/us/support/software-firmware-drivers
Motorola	https://androidmtk.com/download-motorola-usb-drivers
HTC	http://htcusbdriver.com/download/htc-usb-driver-v4-17-0-001
HUAWEI	http://consumer.huawei.com/nz/support/downloads/index.htm
Google Nexus	http://developer.android.com/sdk/win-usb.html
Lenovo	http://support.lenovo.com/us/en?tabName=Downloads
Xiaomi	https://androidmtk.com/download-xiaomi-usb-drivers
Xiaomi Redmi	http://xiaomiadvices.com/download-xiaomi-usb-drivers/
OnePlus	https://androidmtk.com/download-oneplus-usb-driver
Nokia	https://nokia-connectivity-cable-driver.en.uptodown.com/windows/download
ZTE	https://androidmtk.com/download-zte-usb-drivers
Coolpad	https://androidmtk.com/download-coolpad-usb-driver
Hisense	http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5
Sharp	http://k-tai.sharp.co.jp/support/
Oppo	http://www.oppo.com/index.php?q=software/view&sw_id=631
Blackberry	https://swdownloads.blackberry.com/Downloads/entry.do?code=4EE0932F46276313B51570F46266A608
Acer	http://www.acer.com/worldwide/support/mobile.html
Alcatel one touch	http://www.alcatel-mobile.com/car-en/support/faq/usbdriver.html
Asus	http://support.asus.com/download/
Dell	http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml
Garmin-Asus	http://www8.garmin.com/support/download_details.jsp?id=591
Intel	http://www.intel.com/software/android
KT Tech	http://hexamob.com/news/download-android-usb-drivers-for-kt-tech/
Kyocera	http://www.kyocera-wireless.com/support/phone_drivers.htm
Pantech	http://www.pantechusa.com/support/
Pegatron	http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip(ZIP download)
SK Telesys	https://drp.su/en/devices/phone/sk-telesys
Teleepoch	http://www.teleepoch.com/android.html
Toshiba	http://www.driverguide.com/driver/company/Toshiba/USB/index.html
MTK	http://online.mediatek.com/Public%20Documents/MTK_Android_USB_Driver.zip
Toshiba	http://support.toshiba.com/sscontent?docId=4001814

4. Please check whether you turn on USB Debugging option or not. If not, please refer to this post to turn it on:

https://www.imobie.com/faq/android-faqs.htm#part2

5. Please check whether you have installed iMobie Software APK on your Android device. If not, please connect your device with computer and launch iMobie software, the iMobie Software APK will be installed on your device automatically.

If problem persists, please send log file to Support@imobie.com directly for further diagnosis.