iMobie Support Team is here to provide solutions, tips and helpful information when you need it most. And if you have any questions or problems, we're here to help. All you request will be answered within 24 hours.
Our MacClean currently is compatible with the Mac OS 10.7 to the latest macOS High Sierra Beta. To get more info about MacClean Technical Specifications, please go to: https://www.imobie.com/macclean/specs.htm
MacClean currently supports 7 languages (English, Japanese, German, French, Spanish, Arabic and Chinese). Please refer to the detailed instruction below to choose your preferred language:
Open MacClean > Click the Menu tab on the upper left of the screen > Click Choose Language > Choose your preferred language > Click Getting Started.
It’s necessary to check the version of MacClean that can help you make full use of MacClean and get the better software experience. Please refer to the detailed instruction to check whether you own the latest version of MacClean:
Launch MacClean > Click the Menu tab on the upper left of the screen > Click About MacClean.
We will upgrade our MacClean regularly to improve our software performance and optimize functions. You can click the "Check for Updates" option on the menu to check whether you have the latest version of MacClean. Then please click Update button to update MacClean.
Or you can just download the latest version from our download page directly: https://dl.imobie.com/macclean-mac.dmg
If you fail to update the Security Database while using MacClean, please refer to the detailed instructions to solve it.
1. Please restart MacClean and computer to give it a new try.
2. Meanwhile, please make sure the Internet connection is fine during the updating process.
3. If problem persists, please send a log file to our Support Team for further diagnosis.
It’s very simple to remove MacClean from your computer. You only need to click the MacClean icon and drag it into the Trash. Then you can uninstall it easily and successfully.
With MacClean license code, you will be able to remove all cleaning limitations from the free version. Please simply click Register Now button on the upper left corner of MacClean Homepage and then input your purchased license code. Please copy and paste the license code to avoid any typing mistakes. Meanwhile, please make sure the Internet connection is fine while registering.
Once MacClean registers successfully, the interface below will display.
If you have any questions or problems, please do not hesitate to contact Support Team directly for further help. And our Support Team will provide you with solution soon.
The trial version of MacClean can help you scan your Mac completely and preview all junk files in detail. But if you want to clean the scanned junks files, you need to purchase the register version.
MacClean is a cleverly and creatively designed cleaning app, which aims to help you clean junks files and optimize your operating system. Meanwhile, all junk files will be deleted permanently and cannot be recovered anymore because MacClean won’t create any backups before launching cleaning process. Thus, please be cautious to choose the junk files that you want to clean to avoid deleting important data.
Currently, MacClean supports to clean the following browsers’ junks: Safari, Chrome, Firefox and Opera. To learn more details about that, please refer to: https://www.imobie.com/guide/macclean/internet-junk.htm
File Eraser option removes outdated or off-line files to avoid leaking your privacy. You can choose an erasure mode on MacClean (Standard Erase, Safe Erase or Top Security Erase) to clean these files securely.
If you choose Standard Erase, it will delete files from your computer directly. For Safe Erase mode, it will smash your files for seven times. About Top Security Erase, it can erase your files for 35 times to make it unrecoverable anymore.
iPhoto Clean can be used to clean the photos that cannot be showed because they are not meeting users’ viewing angle on computer. iPhoto Clean feature in MacClean can scan and list your iPhoto library automatically, including the original version and adjusted version by date. Then, you can choose to remove the original version items that you don’t need.
Some customers may encounter the problem that registered version of MacClean becomes trial version again when they reopen it. If you encounter such issue, please refer to the detailed instruction to solve this problem:
Registering MacClean requires internet connection due to online authentication. If you activate the license code without internet connection, you still can succeed but the activation will be provisional. Thus, when you open MacClean next time, it will return to free version.
To tackle this issue, would you please make sure the internet connection is fine while activating MacClean and give it a new try?
If problem persists, please contact our Support Team for further help.
If MacClean gets stuck when you scan the data of your computer, please refer to the suggestions below to fix it.
1. Please restart MacClean to give it a new try.
2. If problem persists, please send the log file to our Support Team to make further analysis.
Some customers will meet this situation that MacClean crashes when you are using it due to various reasons. If you encounter the crash problem, please fix it by following suggestions below:
1. At first, please restart your computer and MacClean to retry.
2. If problem persists, please send a log file to our Support Team for further diagnosis. It's easy to send the log file: open MacClean > click the Menu tab on the upper left of the screen > click Send Log-file to us > send the zip file to us as attachment.
At the same time, we'd like to tell you that when you click "Send log file to us", the file named "Logfile.zip" will be generated immediately while it will take a few minutes to generate the file named "MacCleanLogFile.zip".
If you can’t open MacClean and it crashes constantly, please send log file to us manually from this path below:
Open Finder > Go > Go to Folder > Enter:
Support/com.imobie.MacClean/MacClean/LogsFolder and send the files in the folder to us as attachment.
If you fail to send log file to us via mail, please kindly submit your request with log file from link below: https://my.imobie.com/support/create_ticket.php
No, you can’t use MacClean to clean up your iOS device (iPhone/iPad/iPod touch). And currently MacClean simply supports Apple's computer products, such as MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, etc.
Many Mac users confused that even they do physical cleaning to make their Mac look sleek and shine as new, it is still inevitable that their Mac might get slow and sluggish. If you also encounter the same issue, please give the following tips a try:
1. Remove useless apps from computer. To delete your apps without leftover, you can use App Uninstaller function in the Cleanup Tools page of MacClean.
2. Empty the trash. To clean up yours trash more thoroughly, you can directly use Trash Sweeper function in the Optimization Tools page of MacClean.
It's pretty tricky to tell how many duplicated files on your Mac. To clean up these duplicated files, please give the Duplicated Finder function a try.
Meanwhile, please note that this feature simply supports to clean up identical files in the same installation path. That is to say if a file in your Downloads folder is identical to the file in your Desktop folder, MacClean doesn’t support to clean up the file.
Many iOS users tend to back up their iOS devices on computer to free up the space of iOS devices. Meanwhile, many third party apps will back up iOS device to avoid the lose of users’ iOS data. If you want to delete some unnecessary iOS backups, please give iOS Backup Cleanup function a try.
Meanwhile, since the data deleted by MacClean is unrecoverable, please carefully uncheck the iOS backup you want to keep when you use this function.
If you encounter different technical issues when using MacClean, to help us find a solution for you, please refer to the instructions below to send log file to Support Team to make further analysis.
Open MacClean > Click the Menu tab on the upper left of the screen > Click Send Log to Us > Send the zip file to us as attachment.
At the same time, we'd like to tell you that when you click "Send Log to Us", the file named "Logfile.zip" will be generated immediately while it will take a few minutes to generate the file named "MacCleanLogFile.zip".
But if you can’t send the log file from our software directly, please send log file to us manually from this path below:
Open Finder > Go > Go to Folder > Enter: ~/Library/Application Support/com.imobie.MacClean/MacClean/LogsFolder and send the files to us as attachment.
No, you can’t. We’d like to tell you that MacClean is designed for cleaning and optimizing Mac computer though cleaning its the data.
Meanwhile, at present, the supported Mac computers are Mac Pro, iMac, iMac Pro, MacBook, MacBook Pro, MacBook Air and Mac Mini, etc.
It’s quite easy to install MacClean on your computer. Please just install it from the steps below:
1. Click the downloaded file named “macclean-mac.dmg” and open it.
2. Move MacClean icon to Applications directly.
3. Once the copying process completes, you can find MacClean in your Applications.
Some users may encounter this issue that the MacClean download link expires when they try to download it in the confirmation email.
This issue is caused that the download link provided by the purchased platform has time limitation. If you don’t download it within its limited date, you will encounter the error message. But you are able to download MacClean whenever you want from iMobie official website freely.
If you have any other problems, please feel free to contact our Support Team directly.