Frequently Asked Questions

General information

MacClean FAQ

iMobie Support Team is here to provide solutions, tips and helpful information when you need it most. And if you have any questions or problems, we're here to help. All you request will be answered within 24 hours.

Part 1. How to register MacClean?

With MacClean license code, you will be able to remove all cleaning limitations from the free version. Please simply click Register Now button on the upper left corner of MacClean Homepage and then input your purchased license code. Please copy and paste the license code to avoid any typing mistakes. Meanwhile, please make sure the Internet connection is fine while registering.

MacClean register successfully

Once MacClean registers successfully, the interface below will display.

MacClean register successfully

If you have any questions or problems, please do not hesitate to contact Support Team directly for further help. And our Support Team will provide you with solution soon.

Part 2. What to do if MacClean crashes?

Some customers will meet this situation that MacClean crashes when you are using it due to various reasons. If you encounter the crash problem, please fix it by following suggestions below:

1. At first, please restart your computer and MacClean to retry.

2. If problem persists, please send a log file to our Support Team for further diagnosis. It's easy to send the log file: open MacClean > click the Menu tab on the upper left of the screen > click Send Log-file to us > send the zip file to us as attachment.

MacClean register successfully

At the same time, we'd like to tell you that when you click "Send log file to us", the file named "Logfile.zip" will be generated immediately while it will take a few minutes to generate the file named "MacCleanLogFile.zip".

If you can’t open MacClean and it crashes constantly, please send log file to us manually from this path below:

Open Finder > Go > Go to Folder > Enter:

~/Library/Application Support/com.imobie.MacClean/MacClean/LogsFolder and send the files in the folder to us as attachment.

MacClean register successfully

If you fail to send log file to us via mail, please kindly submit your request with log file from link below: https://my.imobie.com/support/create_ticket.php

Part 3. What to do if MacClean becomes trial version when reopening it?

Some customers may encounter the problem that registered version of MacClean becomes trial version again when they reopen it. If you encounter such issue, please refer to the detailed instruction to solve this problem:

Registering MacClean requires internet connection due to online authentication. If you activate the license code without internet connection, you still can succeed but the activation will be provisional. Thus, when you open MacClean next time, it will return to free version.

To tackle this issue, would you please make sure the internet connection is fine while activating MacClean and give it a new try?

If problem persists, please contact our Support Team for further help.

Part 4. What to do if I fail to update Security Database?

If you fail to update the Security Database while using MacClean, please refer to the detailed instructions to solve it.

1. Please restart MacClean and computer to give it a new try.

2. Meanwhile, please make sure the Internet connection is fine during the updating process.

3. If problem persists, please send a log file to our Support Team for further diagnosis.

Part 5. What’s the difference of the trial and register version?

The trial version of MacClean can help you scan your Mac completely and preview all junk files in detail. But if you want to clean the scanned junks files, you need to purchase the register version.

Part 6. How to switch language in MacClean?

MacClean currently supports 7 languages (English, Japanese, German, French, Spanish, Arabic and Chinese). Please refer to the detailed instruction below to choose your preferred language:

Open MacClean > Click the Menu tab on the upper left of the screen > Click Choose Language > Choose your preferred language > Click Getting Started.

MacClean register successfully

Part 7. Why the data deleted by MacClean is unrecoverable?

MacClean is a cleverly and creatively designed cleaning app, which aims to help you clean junks files and optimize your operating system. Meanwhile, all junk files will be deleted permanently and cannot be recovered anymore because MacClean won’t create any backups before launching cleaning process. Thus, please be cautious to choose the junk files that you want to clean to avoid deleting important data.