How to Fix Powerbeats 3 Volume Control not Working

If the volume control buttons have stopped functioning on your Powerbeats 3 wireless earphones, the following guide should help you sort out the issue so your buttons start working and you can manage volume levels on your device. Read on to learn how.

Joy Taylor Last Updated: Apr. 20, 2020

Powerbeats 3 wireless earphones are some of the best and amazing earphones you can ever got to listen to your favorite music using your devices. If you have ever used them, you would know the quality of music they provide to the listeners. However, they are not error-free. Despite being priced higher than the others, they do have some issues as some users have posted on various forums including the official Apple forum as shown below:

“The volume control and the play/pause button on my Powerbeats 3 earphones stopped working. Tried it with the Apple Watch, iPhone and iPad. What can be the cause?

It worked for a couple of weeks and stopped working from one day to the other.”

If the above paragraph describes your situation, don’t worry as you will learn how to fix that issue on your earphones in the following guide. The guide below offers a few methods that you can use to get rid of the Powerbeats 3 volume control not working issue on your gadget. Let’s get started.

Method 1. Remove Debris and Clean the Powerbeats 3 Earphones

One of the main causes of the volume buttons not working on your earphones is that your earphones have collected dust and debris over the time. This dust and debris need to be cleaned up for the buttons to properly function on your device.

Clean your Powerbeats 3 Earphones

Clean your Powerbeats 3 Earphones

To clean your Powerbeats 3 wireless earphones, you can use a clean cloth and gently wipe your device. Make sure the plugs are thoroughly cleaned as they could have collected more dust than anything else on the device.

Once you have cleaned your device, try playing a music file on your device and press the volume buttons to see if they now work. If they do, you are good to go. If they don’t, move on to the next section of the guide.

Method 2. Reset Your Powerbeats 3 Wireless Earphones

Your Powerbeats 3 wireless earphones have a system of their own running in them and sometimes that system needs to be reset. Maybe some settings have gone corrupt in the system and resetting it will fix everything for you.

Reset Your Powerbeats 3 Earphones

Reset Your Powerbeats 3 Earphones

In order to reset your Powerbeats 3 earphones, you will need to follow certain steps that should help you bring your settings back to the defaults. The following are the steps for resetting your Powerbeats 3 wireless earphones:

Step 1: Press and hold down both Power and Volume Down button on your earphones for about ten seconds.

Step 2: The LED indicator light on your device will flash. When that happens, let go of the buttons you have held down and your device will reset.

There you go. Your earphones have been successfully reset.

Method 3. Update the Firmware Version on Your Earphones

Just like the modern day smartphones, your Powerbeats 3 earphones also have a firmware running on it which needs to be updated whenever an update is available. If you have not updated the firmware for a long time, you may want to do so now to fix the issue.

Update the firmware with Beats Updater

Update the firmware with Beats Updater

To make it easier for you to check for and update the firmware version on your Powerbeats 3 earphones, the company has developed an updater software that you can download from the company’s website to update the firmware on your earphones. It can be downloaded from the Beats official website and then you can use it to update your firmware version. It’s simple to do that as all you need to do is connect your earphones to your computer using a cable and let the utility take care of the rest for you.

Method 4. Get in Touch with Apple Support

Although there’s a high chance that the methods we have given above should help you fix the volume control buttons issue on your earphones, it could be that you have a serious issue and it cannot be fixed by yourself.

Contact Apple Support for Help

Contact Apple Support for Help

In that case, what you will need to do is pay a visit to the Apple Support Center and let them figure out and fix the issue for you. You can find more information about it on the Apple Support website.


In any case if the Powerbeats 3 volume control buttons are not working, you can try the solutions given in the above guide to fix the issue. If that doesn’t help, Apple Support should be able to help you out.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.