How to Fix: iPhone Frozen During iOS Update

iPhone/iPad froze during or after update the new iOS version? Read on this guide to get 3 simple & efficient solutions to fix this issue easily.

Joy Taylor Last Updated: May. 11, 2020

Upgraded my iPhone XR to iOS 13 yesterday but it freezes during the update and all I saw was the Apple Logo. I have waited for 8 hours and can’t wait any longer. But I don’t know should I do to save my iPhone, any ideas?

Every newly released iOS version fixed with lots of awesome features and improvements. To enjoy the new features, most of us would update our iPhone or iPad to the latest version. However, some users had encountered some unexpected situations during updating and installing, such as frozen in the update process, get stuck in black screen, white screen or even in restarting loop.

When in such cases, what should we do to solve the tricky situation and complete the update process successfully? Don’t worry. Here in the following, we have collected 3 reliable & efficient methods to help you fix the iPhone frozen during update issues with ease. Keep on!

Method 1. Fix iPhone Frozen During Update without Data Erasing

If you prefer one way to help you fix the iPhone/iPad frozen during update problem without any previous data loss on your device, then we recommend this professional iOS repair tool – PhoneRescue for iOS to give you a hand.

The iOS Repair Tools mode of PhoneRescue for iOS makes it easy to repair iOS devices when your iDevices froze in black screen, white screen, and Apple logo, etc. The whole repairing process just takes you a few minutes.

Here’s how you can fix iPhone frozen error without data loss:

1. Download PhoneRescue for iOS on your computer, and connect your device to the computer via its USB cable.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

2. Select iOS Repair Tools mode and click the right arrow to get ready for the repair.

Fix iPhone Frozen During Update without Data Erasing – Step 1

Fix iPhone Frozen During Update without Data Erasing – Step 1

3. Choose Advanced Mode and follow the steps as the screenshot shows to turn your device to Recovery Mode.

Fix iPhone/iPad Frozen During Update without Data Erasing – Step 2

Fix iPhone/iPad Frozen During Update without Data Erasing – Step 2

4. Click “Download” button to download the firmware for your iOS device. Once the download completes, it will repair your iOS device to normal automatically.

Fix iPhone/iPad Frozen During Update without Data Erasing – Step 3

Fix iPhone/iPad Frozen During Update without Data Erasing – Step 3

PhoneRescue for iOS can also help you recover almost all your deleted or lost files like photos, contacts, music, videos, messages, etc. on iOS devices. If you lost your data on iPhone/iPad during or after updating to the new version, turn to PhoneRescue for help.

Method 2. Fix iPhone Frozen During Update via Force Restart

Restarting device seems to be an almighty solution to fix iOS related problems. In this way, all your operations will shut down. So, it is definitely worth a try on your frozen iPhone/iPad.

Press and hold the Power/Sleep and Home buttons (iPhone 8: volume up, down and side button) until you see the Apple logo, then release them and your device should be back to normal now.

Method 3. Fix iPhone Frozen During Update via iTunes

To fix the iPhone frozen during update problems, you can also connect your device to a computer running the latest version of iTunes. In this way, your device will be put into recovery mode and restore to factory settings. But restoring iPhone to factory settings, all the data on your iPhone will be erased. If you don’t want to lose any existing content and settings, just move to Method 1 to make it.

Now, let’s see how to fix iPhone frozen during update with iTunes:

  1. Connect your iPhone to a computer.
  2. Open iTunes on the computer.
  3. Click Trust this computer when iTunes detected your device.
  4.  Click Summary on the left iTunes main screen.
  5. Choose Restore iPhone option.
  6. Click the Restore button again to confirm.
  7. After your iPhone/iPad restores to factory settings, it restarts.
Fix iPhone/iPad Frozen During Update with iTunes

Fix iPhone/iPad Frozen During Update with iTunes

The Bottom Line

As you can see from above, Method 1- PhoneRescue could be the most ideal and efficient solution to fix iPhone frozen during update iOS 13/12/11 error, as it keeps all files safe on your device while solving the problem. So, don’t hesitate to give it a try now >

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.