Amazon Prime Video Not Downloading: Causes & Fixes

The ability to download your favorite movies and TV shows from Amazon Prime Video is a fantastic feature, perfect for long flights, road trips, or simply saving on mobile data. However, some users find Amazon Prime Video not downloading after hitting the download button, which prevents them from watching Amazon Prime offline. This issue comes with multiple potential causes.

Our article will walk you through everything you need to know to fix the Prime Video not downloading issue. We’ll start by diagnosing all the possible reasons why your downloads are failing and then provide detailed, step-by-step instructions to enable downloads on Amazon Prime.

Why Does Amazon Prime Video Not Download?

Before jumping to the solutions, it’s essential to understand the causes of the problem. Download failures on Prime Video can typically be traced back to one of the following issues related to your account, device, network, or the app itself.

1. You’ve Reached the Maximum Download Limit

Amazon Prime download limit can be the most common cause for video download failures. It imposes a cap on the total number of titles you can have downloaded at any one time across all devices. This limit is typically 15 or 25 titles, depending on your geographical region. Once the download limit is reached, you must delete some before downloading another.

2. You’re Using Too Many Devices 

In addition to the maximum download titles limit, Prime Video also restricts the number of devices on which you can download the same video. A specific movie or episode can only be downloaded onto 2 devices at most simultaneously.

3. Insufficient Storage Space on Your Device 

High-definition video files can be very large. If your smartphone, tablet, or computer has insufficient free storage space, the download will fail to start or complete.

4. Unstable or Restricted Network Connection 

A stable Wi-Fi connection is required for downloading videos. If your internet is slow, intermittent, or frequently disconnects, the download process will be interrupted and fail. Furthermore, if you’ve set the Prime Video app to Download on Wi-Fi only, trying to download over a cellular network will not work.

5. The Prime Video App is Outdated 

Using an old version of the Prime Video app can lead to compatibility issues and bugs that have been fixed in more recent updates. An outdated app might struggle to connect with the Amazon Prime server, causing download failures.

6. Corrupted App Cache or Data 

Over time, the Prime Video app accumulates temporary files and data in its cache. This data can become corrupted, leading to a wide range of issues, including problems with downloading content.

7. The Specific Video Isn’t Available for Download 

Not every title in the Prime Video library is available for download. Due to licensing agreements with studios and content creators, some movies and shows are designated as streaming-only. So you won’t see a download button for that title.

8. Broken SD Card (For Android Devices) 

If you’re trying to save downloads to an Android SD card, problems with the card itself can cause failures. The SD card might be corrupted, full, or not formatted correctly, preventing the app from saving files to it.

How to Fix Amazon Prime Video Not Downloading

Now that you have a better understanding of the potential causes, let’s work through the possible solutions. Start with the first method and move down the list until your issue is resolved.

Method 1. Perform Basic Checks (Network, Storage, and Restart)

Before diving into complex settings, cover the basics. These simple steps resolve several download issues on different devices.

Step 1. Ensure your device is connected to a stable and fast Wi-Fi network. Try streaming a video on another app to confirm your internet is working correctly.

Step 2. Verify Device Storage:

• On Android: Go to Settings > Storage.
• On iOS: Go to Settings > General > [Device] Storage.

☆ Ensure you have at least a few gigabytes of free space. If not, you may need to spare the storage and make it available for Amazon Prime downloads.

Step 3. Turn your phone, tablet, or computer completely off, wait 30 seconds, and then power it back on.

Step 4. Force-close the Prime Video app and then reopen it to establish a fresh session.

Method 2. Clear the Prime Video App Cache and Data

Clearing the app’s cache removes temporary files without deleting your settings or downloads, and it’s a highly effective way to fix app-specific bugs.

For Android Users:

• Go to Settings > Apps or Applications.
• Find and tap on Prime Video from the list.
• Tap on Storage or Storage & cache.
• First, tap Clear Cache. Re-open the app and try downloading again.
• If that doesn’t work, return to this screen and tap Clear Data or Clear Storage. Warning: This will log you out of the app and delete any existing downloads.

For iOS Users:

iOS does not allow clearing the cache for individual apps. The equivalent process is to offload and reinstall the app.

Method 3. Manage Your Prime Video Downloads and Devices

If the issue is related to account limits, you can free up some space by deleting old downloads.

• Open the Prime Video app and tap on the Downloads tab.
• You will see a list of all your downloaded titles.
• To delete a title, tap the three-dot menu next to it and select Delete Download.
• After deleting a few titles to get under the 15/25 limit, try downloading your desired movie again.

Method 4. Update or Reinstall the Prime Video App

Running the latest version of the app ensures you have all the recent bug fixes and performance improvements. To update/reinstall the Prime Video app:

• Go to the Google Play Store or the App Store.
• Search for Amazon Prime Video.
• If you see an Update button, tap it to install the latest version.
• If the app is already up-to-date, try uninstalling it completely from your device and then reinstalling it from the app store.

Method 5. Download Amazon Prime Videos Without Limits

Some users complain about the Prime Video download limits and hope to save titles without restrictions. Is that possible? Yes, using a video download tool like Keeprix Downloader makes it easy to bypass Amazon Prime download limits. It’s an all-in-one downloader that allows you to download Prime videos to MP4 or MKV format on Windows and macOS. You can check its main features in the following:

• Save any movie or TV show from the Prime Video library, even those not normally available for download.
• Videos are saved as permanent MP4 files on your computer, which will never expire.
• Download as many titles as your hard drive can hold, breaking free from the 15/25 title cap.
• Save videos in up to 1080p resolution with desired audio tracks and subtitles.
• Also supports downloading videos from Netflix, Disney Plus, Hulu, and more.

How to Download Amazon Prime Videos with Keeprix Downloader:

Step 1. Download and install Keeprix Downloader on its official website.

Step 2. Open the software and select Amazon Prime from the list of services. You’ll be prompted to log in to your Amazon account through the built-in browser.

Step 3. Once logged in, use the search bar to find the movie or TV series you want to download.

Step 4. Click on the title. A settings window will appear where you can select the video quality, audio language, and subtitle options.

Step 5. Click the pink download button. Keeprix will begin saving the video to your computer as a standard MP4/MKV file.

Step 6. Wait until the download process is finished. Then you can access the content in your local folder, which can be watched anytime, on any device, without needing an internet connection.

Conclusion

When Amazon Prime Video is not downloading, the cause usually lies in a handful of common issues like account limits, storage space, or app glitches. By methodically working through basic checks, clearing the app’s cache, and managing your existing downloads, you can often resolve the problem quickly. For a more permanent and unrestricted offline viewing experience, especially on a laptop, using a dedicated tool like Keeprix Downloader provides the ultimate freedom. With these fixes in hand, you can ensure your favorite content is always ready for your next adventure.