How to Fix iPhone Will Not Turn Off

Are you unable to turn your iPhone off for some reason? Don’t worry, the following guide shows some of the methods to successfully turn an iPhone off using various ways. Read on to learn how to do it.

Joy Taylor Last Updated: May. 07, 2020

While an iPhone not turning on is a common issue, there is an issue that is not so common in which your iPhone will just not turn off. No matter how hard you press the Sleep button or whatever other things you do to turn it off, it just won’t. There are many reasons as to why your iPhone has become stubborn and is refusing to shut down.

Fortunately, there are a number of methods you can follow to fix the iPhone 7 or any other model will not turn off issue on your device. The methods are fairly easy to follow and you should be done in no time. Let’s get started:

How to Fix iPhone Will Not Turn Off

Fix 1: Hard Reset Your iPhone to Fix It Not Turning Off

When your iPhone 6 or any other model will not turn off, the first thing you need to do is try to hard reset it. Although it sounds a bit hard and you may start wondering it is a long procedure to do, it is not actually.

Hard Reset an iPhone Using a Combination of Buttons

All that requires to hard reset an iPhone X or any other model is pressing a couple of buttons at the same time. On your iPhone, press and hold down the Home and Sleep buttons together for about ten seconds. After ten seconds have passed, the Apple logo will appear on your iPhone and it will turn off.

You can then turn it on and it will function normally as it is supposed to.

Fix 2: Use AssistiveTouch to Turn Off Your iPhone

One of the reasons why you are having issues turning off your iPhone is that the Sleep button is probably broken and not working on your device. If this is the case, you will need to use an alternative method to turn your iPhone 8 or any other model for that matter off.

This is where the AssistiveTouch feature comes into the picture. It allows you to perform the tasks of the physical buttons using the touch screen on your iPhone. Here’s how to enable the feature and use it to turn off your iPhone 6S or any other variant for that matter.

Step 1: Launch the Settings app on your iPhone and head to General > Accessibility > AssistiveTouch and turn the toggle for AssistiveTouch to the ON position.

Activate AssistiveTouch Feature on your iPhone

Activate AssistiveTouch Feature on your iPhone

Step 2: Tap on the newly appeared dot on your screen and then select Device. Then, tap and hold on the Lock Screen option and a slider will appear in a couple of seconds allowing you to turn off your iPhone. Drag the slider and your iPhone will turn off.

Tap and Hold on Lock Screen to Turn iPhone Off

Tap and Hold on Lock Screen to Turn iPhone Off

The above method should help you fix the iPhone not turning off issue on your device.

Fix 3: Restore Your iPhone Using iTunes to Fix the Not Turning Off Issue

In case the above methods didn’t work for you, the issue is likely on the software side of your iPhone and restoring an iTunes backup should resolve it for you. It’s pretty easy to restore an iOS backup using the iTunes app and the following shows how to do it.

Restore your iPhone using iTunes

Restore your iPhone using iTunes

Connect your iPhone to your computer using a suitable cable and launch the iTunes app. Click on your device in the app, click on the Summary tab, and choose the option that says Restore iPhone. Follow the instructions displayed on your screen to restore your iPhone.

When your iPhone is restored, you will be able to turn it off without facing any issues.

Fix 4: Reset All the Settings on Your iPhone

If the issue has arisen due to an incorrect settings configuration on your iPhone, you can fix it by resetting all the settings on your device. iOS allows you to restore all the settings to the factory defaults using a single tap and the following is how you do it.

Reset All Settings on your iPhone

Reset All Settings on your iPhone

On your iPhone, open the Settings app and tap on General followed by Reset. Choose the option that says Reset All Settings to restore all the settings on your iPhone.

Fix 5: Visit an Apple Support Center

Let the Apple Team help You Out

Let the Apple Team help You Out

If none of the methods mentioned above worked for you, you may want to visit the Apple Support Center as now only they will be able to help you out. Whether it’s a major software issue or a hardware issue, they will be able to figure it out for you and help you resolve it.


If you are troubled by the iPhone will not turn off issue on your specific iPhone model, the above guide is like a boon for you. It shows different ways of getting around the issue and making it possible for you to successfully turn off your iPhone.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.