How to Fix iTunes Store Not Working on Computer and iPhone iPad

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Joy Taylor Last Updated: Apr. 16, 2020

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Q1: Can anybody help me? I want to buy some songs from iTunes store but iTunes store isn’t working at all. I don’t know what happened? I’m a Mac user.

——from an Mac user

Q2: Damn it. The iTunes Store app on my iPhone not working anymore. I have tried to restart my phone but it not works. Does anybody have better solutions? Thanks a lot.

——from an iPhone user

Sometimes, you may also meet such an issue that iTunes store not working on your computer or on your iPhone iPad. This article collects some solutions for you to fix iTunes store isn’t working properly.

1. How to Fix iTunes Store App Not Working on Computer

iTunes Store App

iTunes Store App

Solution 1. Check the Internet Connection

When iTunes store not working normally on your Mac or PC computer, what you need to check first is the Internet connection. Make sure that the network is working properly.

Solution 2. Restart Your Computer

If there is no problem with your Internet connection, then you can have a try on restarting your computer. Sometimes, simply restart operation will fix it with ease.

Solution 3. Clean the iTunes Store App Caches

When you visit iTunes’ online store and search for music, videos, apps, or others, it will autosave information about the pages that you visit in a temporary location, so more and more caches coming into being. iTunes store may stop working when the data stored in the cache becomes corrupt. Hence, you can have a try on resetting the store cache. Just open iTunes, and click iTunes (on Mac computer) or Edit (on Windows computer) > Preferences > Advanced. Scroll to the Reset iTunes Store cache option, and then click on Reset cache.

2. How to Fix iTunes Store App Not Working on iPhone iPad

If the iTunes store app not working on your iPhone or iPad, you can try out following methods to see if they are work for you.

Solution 1. Close and Reopen iTunes Store App

Sometimes small glitches with the iTunes store can make it stuck, so when iTunes store app not working as normal, the first thing to try is to close the app and open it again.

Solution 2. Check the Network

Ensure that your iPhone or iPad is connected to an available network, if you’re using Wi-Fi, turn it off and turn it on to see if it works. If you’re using Cellular Data, make sure that it’s available.

Solution 3. Reboot Your iPhone or iPad

In many cases, many problems can be solved simply by rebooting your iPhone or iPad. To do this, press and hold the power button until “slide to power off” appears on the screen. Swipe and turn off. Then turn on again to see if it works.

Solution 4. Restore Your iPhone or iPad

If you try all the solutions mentioned above for iTunes store isn’t working on your iPhone or iPad, but the problem still remains, the last step you can have a try is to restore your iPhone or iPad. Notice that if you restore an iPhone or iPad, it will erase everything on it, so you’d better back up your iPhone or iPad to iTunes, iCloud or computer. Then restore your iOS device in iTunes. Finally, restore your data from backup.

The Bottom Line

That’s all for how to fix iTunes store not working problem. If you try out all the troubleshooting solutions above but still can’t fix this issue, you can go to the Apple Store to ask for help. That is the last-ditch effort to help you out. By the way, if you want to transfer iOS content in a smart way, you can have a try on AnyTrans.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.