The Most Common Dropbox Problems and Quick Solutions

Suffering from various Dropbox problems and searching for solutions to them? Possible solutions to those problems listed in this guide will help you.

By iMobie | Posted: Jul. 31, 2018, Last Updated: Jul. 31, 2018
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Dropbox is a cloud storage service that allows users to store, access and share their documents. It is very convenient for you to get files or folders organized with Dropbox. But sometimes, Dropbox is affected by some technical issues, thus generating many problems like sync failure, files missing, errors etc. These problems need to be addressed before causing great loss to your files. If you are looking for solutions to these problems, here we have collected the detailed solutions to the most common 8 Dropbox issues you may meet when you using Dropbox. Now let’s check the Dropbox problem list.

Top 1 Dropbox Problem: Dropbox Not Syncing

Among these Dropbox problems, stop syncing is the most annoying one. Various reasons can cause Dropbox’s sync to stop working, such as client error, firewall blocking, incompatible bad files etc. For whatever reasons, the problem needs to be resolved by soon. Now you can follow the tips below to fix it.

Tip 1. Check out the Internet connection.

Tip 2. Restart Dropbox and restart the computer.

Tip 3. Check the Dropbox account.

Tip 4. Check selective sync.

Tip 5. Check for incompatible files.

For more details to fix “Dropbox not syncing” issue, you can refer to this page: Fix “Dropbox Not Syncing” Issue with 6 Methods >

Top 2 Dropbox Problem: Dropbox Website Goes Down

The worst situation is the Dropbox website goes down which makes you can’t do anything about it, no syncing, no uploading, no downloading and so on. If you are facing the problem, you can try out the common methods listed below to fix it.

Tip 1. Restart Dropbox is the easiest way to fix the problem that the Dropbox website goes down. And sometimes, this tip works for lots of people.

Tip 2. It is possible that your files have synced correctly but Dropbox fails to read them correctly when it stuck on your computer. In such case, you can try to restart your computer to see if it works.

View more details about how to address Dropbox website goes down, please refer to this guide: How to Fix Dropbox Website Goes Down > 

Top 3 Dropbox Problem: Dropbox Files Missing

Many Dropbox users may encounter the problem of files missing, no exception for you. When it occurs, don’t worry, the missing files are not disappearing at all. Dropbox always logs the move of a file as both a deletion and an addition. That is to say, if you moved or renamed files, you would also receive a Deleted files message. So you can try to find them back with the two easy methods below.

Tip 1. Use the Search Bar.

  1. Sign in to your Dropbox account on the website > Find the search bar at the top of the page and enter some keywords related to the missing files.
  2. Locate the log entry for the deletion of your files or folder > Click the three dots beside your missing files > Click the Restore button.

Tip 2. Use the Events Page.

  1. Sign into your Dropbox account on the website and Navigate to
  2. Scanning the page and looking for the deletions that relate to the missing file or folder.
  3. Click the Restore button to get them back.

If you want to get more details about the solutions, you can refer to How to Fix “Dropbox Files Missing” Issue >

Top 4 Dropbox Problem: Dropbox Errors

There are various errors you might meet while using Dropbox, such as error 400, error 413 and error 500 etc. The unknown error will stop you from uploading or syncing files with Dropbox, so it needs to be solved as soon as possible. If you are looking for methods to fix these errors, following guide will help you:

1. How to Fix Dropbox Error 400 >

2. How to Fix Dropbox Error 413 >

3. How to Fix Dropbox Error 500 >

Top 5 Dropbox Problem: Dropbox Failed to Uninstall

If you have the problem that Dropbox failed to uninstall on your computer, don’t worry, the following tips will help you walk through this issue easily and quickly.

For Windows users:

Tip 1. Reinstall and uninstall Dropbox again.

Tip 2. Manually uninstall Dropbox.

Tip 3. Running the uninstaller as an Administrator.

For Mac users:

Tip 1. Uninstall Dropbox in Finder.

Tip 2. Uninstall Dropbox by Using MacClean.

View these solutions in details, please check the full guide: How to Fix “Dropbox Failed to Uninstall” on Mac & Windows >

Top 6 Dropbox Problem: Dropbox Not Working

Dropbox not working might drive you crazy, especially when you desperately need to handle business affairs with files stored in Dropbox. At that time, you would possibly in a hurry to find some solutions to it. Here we have prepared 3 simple tips for you to try.

Tip 1. Reinstall Dropbox.

Tip 2. Pause Your Anti-virus.

Tip 3. Make Sure Your Internet Function Well.

Certainly, you can also directly head to the topic page for more detailed solutions to the problem that Dropbox not working: How to Fix Dropbox Not Working Problem >

Top 7 Dropbox Problem: Fail to Login to Dropbox

Many of you often get an error page saying: The Dropbox page isn’t working, just like the picture below. It always appears when you log into your Dropbox account. To solve this problem, you can try to reset your Dropbox password.

Step 1. Open in your web browser.

Step 2. Click Sign in.

Step 3. Click Forgot your password.

Step 4. Enter the email address you used to create the account.

Step 5. Check your email inbox, and click the link in the email you received to reset your password.

Top 8 Dropbox Problem: Constant Crashes

Sometimes, some technical issues will cause Dropbox to immediately close when you launch it. Then the Dropbox files and folders disappear from the screen and sync stopped working. At that time, you can do nothing with Dropbox but to solve this issue. If you are experiencing Dropbox crashes, you can follow the steps listed below to fix it.

Solution 1. Restart the Dropbox.

Solution 2. Turn off Anti-virus Software.

Solution 3. Reinstall Your Dropbox.

Solution 4. Restore Your Windows System.

If methods above can not help you solve the problem of crashes, you can send a bug to the Dropbox team to report the details of this issue.

The Bottom Line

This post has shown you some of the common problems you may meet while using Dropbox. If you find some other problems, you can leave them in the comments, and we will post them in this guide with solutions. Besides, please stay focused on this page for we will keep it up to date. Hope it can help you.


Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on iOS and Android related problems.

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