If FaceTime is not working on your iOS or Mac based machines, you cannot make any audio or video calls using this Apple exclusive feature on your devices. Read the following guide to find the solutions to fix your issue.
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In order to make Internet-based audio or video calls, Android users need to install third-party apps on their devices. It is because there is no app provided by Google to help you make those calls. With an Apple device, though, you do not need to do it.
Your iPhone comes with a feature called FaceTime to let you make both voice and video calls from your iOS and Mac-based devices. FaceTime was introduced a long time ago and it has been helping users making calls on their devices since then.
While the feature works pretty well most of the time, there are a few times where it faces issues and does not work the way it is supposed to. If FaceTime is not connecting or if you are facing any other issues with the feature, you might want to read our guide below to get your issues rectified.
If FaceTime is not working on your iPhone even after following the correct procedure to make a call, there might be something wrong with either your device, the app, or your Internet provider. The following six fixes should help you get around the issue on your iPhone and to be able to make a FaceTime call without any problems.
The very first thing you need to verify on your iPhone is that FaceTime is actually enabled on your device. It may be that you or someone turned off the feature on your device.
It is pretty easy to enable FaceTime if it is currently turned off and the following shows how:
FaceTime requires that you have the correct date and time configured on your iPhone. If you are not sure how to do it, the following will teach you.
If what you are trying to make is a group FaceTime call, then it requires your iPhone to be running at least iOS 12.
FaceTime uses Apple’s servers to work, and if those servers are down, you cannot make any calls with FaceTime on your phone. Head over to the Apple server status webpage and see if their FaceTime servers are facing a downtime. If they are, wait for Apple to bring them back up. You cannot really do anything in this situation.
Since FaceTime is a calling app, it utilizes your network settings to both receive and send data. If there is any misconfiguration in your iPhone’s network settings, the app will not function properly. You can reset the network settings on your iPhone to fix the issue.
If resetting the network settings did not do the job for you, you might want to reset all the settings on your iPhone. This has higher chance of fixing the broken FaceTime app.
If it is your Mac where FaceTime is not working, there are also a few ways to get around the issue on your machine.
Incorrect date and time settings often cause issues with FaceTime and it is important to set them up correctly on your Mac.
An obsolete version of macOS could also cause the FaceTime app to malfunction. In that case, your best bet is to update your Mac to the latest version of macOS.
Click on the Apple logo, select About This Mac, and hit Software Update to update your Mac.
Toggling the sign-in and out option could also help you fix the broken FaceTime feature on your Mac.
You might want to check your blocked list to see if the person you are trying to make a FaceTime call with is in your blocked list. You will need to remove the person out of this list in order to make calls with them.
Launch FaceTime, click on the FaceTime menu at the top, select Preferences, click on the Blocked tab, and unblock the person you want to make a call with.
If the FaceTime app is stuck at a point, force quitting it should fix the issue for you.
Before you go ahead and apply the fixes to fix FaceTime on your device, you might want to confirm the way you are trying to use the feature is the right one. It may be you are using an incorrect way to make calls.
Using FaceTime on an iPhone is one of the easiest things to do. Apple has made it very easy to use the feature to make both audio and video calls from your devices. FaceTime actually comes as a standard app on your device that you can launch and then use its features.
If you do not see the person you want to call in the list, tap on the + (plus) sign at the top-right corner to open your contacts list. You can then choose whoever person you want to call and a call will be established with them using FaceTime on your iPhone.
Using FaceTime on a Mac is as easy as using it on the iPhone. Mac also comes with the FaceTime app preinstalled on it so all you need to do is run the app and you are ready to make a call.
Step 1. Click on Launchpad in your Dock, search for FaceTime, and click on it when it appears on your screen.
Step 2. When FaceTime launches, click on either Video or Audio tab to make a video or audio call, respectively.
Step 3. Click on the contact you want to call and a call will be placed.
Step 4. You can click on the + (plus) sign at the top to call a person who is not shown in your list. That is how easily you can make audio and video FaceTime calls on a Mac machine.
If FaceTime is not working for any reason on your iPhone or Mac, there are several ways to fix the issue on your devices. The methods described above should help you find the cause of the issue and help you fix it to get FaceTime working on your machine.
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