What to Do When iTunes Doesn’t Recognize iPhone/iPad

What should you do if you connect your iPhone or iPad to a Windows or Mac and iTunes doesn’t recognize it? This guide will show you how to get iTunes or Finder to see an iOS or iPadOS device.

Author Avatar Joy Taylor Last Updated: Aug. 30, 2021

It’s sadly a common story, when you connect your iPhone to your computer, nothing happens: no icon displays, and there is no response. And you may get the message says iPhone not showing up in iTunes, or iPhone is disabled connect to iTunes, etc. This also appears to be a problem for owners of iPad or iPod, as well as Windows laptops.

Apple manages all of its iOS devices using iTunes (or Finder on Macs running macOS Catalina and later), which includes patching, upgrading, and restoring any software. What if iTunes fails to recognize your iPhone, iPad, or iPod?

In this article, we’ll look at some actions to take if your Apple device isn’t responding, as well as how to get iTunes to see your iOS or iPadOS device.

Why Does my iTunes not Recognize my iPhone?

The most prevalent cause for your iPhone not being recognized by iTunes is a hardware issue or the software glitches on your iPhone or computer.

For hardware issues, it is critical to check both your iPhone and your Mac and Windows for various hardware issues. To begin, ensure that your ports are free of dust and debris. Dust and other particles might obstruct device communication. If there is any dust on the devices, clean them before reconnecting them.

Also, make sure that the connection wires you’re utilizing are in good working order. The simplest approach to guarantee that it isn’t the lighting wires you’re using is to replace them. If you try this basic tip and the iPhone still won’t connect to the computer, it could be a software issue. In the next part, we’ll go over some of the steps you can take to try to solve the problem.

How to Fix iPhone/iPad Not Showing Up in iTunes with One-click

If the iPhone/iPad does not appear when connected to Mac/Windows via USB cable, there is an alternative method. You can use AnyFix – iOS System Recovery to complete this task, as it is designed to fix 130+ iOS/iPadOS/tvOS issues, including computer not recognizing iPhone. Besides, it can cure the most stuck issues, such as iPhone freezing, iPhone update requested, and other iPhone system problems. AnyFix can now be downloaded and installed on your computer. But before that let’s have a look at the top features of AnyFix – iOS System Recovery:

  • Resolve over 130 system issues for iPhone/iPad/iPod touch/Apple TV.
  • Repair 200+ iTunes issues and bring it back to life at the first sign of trouble.
  • Solve problems with a few clicks, no skills necessary, and no data loss.
  • Professional staff with 7-year experience and 100,000+ users 24/7/365 expert assistance is instantly available whenever you need it.

Once you have downloaded the tool, just follow the steps below to fix the problem.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1: First, launch the tool on your PC, and then tap on System Repair and continue.

Choose System Repair in the Homepage

Choose System Repair on the Homepage

Step 2: Now, select iPhone Problems and hit on Start Now. Make sure to connect your iPhone with your PC.

Tap Start Now to Fix Computer Not Recognizing iPhone

Tap Start Now to Fix Computer Not Recognizing iPhone

Step 3: Next you need to select a Repair mode. To proceed, use the Standard Repair button.

Choose Standard Repair Mode

Choose Standard Repair Mode

Note: The features in Standard Mode and Advanced Mode will prompt the device to enter Recovery Mode. Ultimate Repair will request that the device enter DFU mode. Standard Repair, which is the most popular option among customers, typically supports the most frequent system faults without causing data loss.

Step 4: When you select Standard Repair mode, you must now enter recovery mode. After entering recovery mode, you can view your device’s information. Then, to download the firmware for your iOS device, click the Download option.

Download the Firmware

Download the Firmware

Step 5: After downloading the firmware, click the Fix Now option to begin the repair process.

Firmware Download Completed

Firmware Download Completed

Wait a few moments, and you’ll see the completed page after the recovery procedure is finished.

Repair Completed

Repair Completed

Fix iPhone Not Showing Up in iTunes Windows

When a computer fails to identify your iPhone, iPad, or iPod, it does not always indicate a serious problem. Reasons such as a locked iPhone or an out-of-date iTunes may also result in the iPhone not appearing on PC in Windows 10, Windows 8, or Windows 7. So, let’s have a look at some of the solutions for fixing the iPhone not connecting to iTunes on a Windows computer.

Fix 1. Try Another USB Port

Remove the iPhone from its current USB port and connect it to a different USB port on your computer. If the problem was caused by a faulty USB port on your computer or a malfunctioning USB HUB, this simple quick fix should work.

Fix 2. Restart iPhone

The next fix is to restart your iPhone as restarting the iPhone aids in the removal of small flaws and software problems that may be causing the issue. To do so:

Step 1: First, unplug the iPhone from the computer.

Step 2: Now, navigate to Settings, and then click on General and tap on the Shut Down button.

Step 3: Wait for 30 seconds, and then try restarting your iPhone again.

After the iPhone restarts, plug it back into the computer and check to see if it is detected in iTunes.

Fix 3. Restart Computer

Your PC, like the iPhone, may be plagued with frozen programs and software issues that might be causing iTunes doesn’t recognize iPhone. Here we suggest restarting your computer and trying. To do so:

Step 1: Remove your iPhone and any other devices that are plugged into your PC (Except Keyboard and Mouse).

Step 2:  Now Shut Down the computer and at least wait for 60 seconds and again restart it.

After the computer restarts, launch iTunes and connect the iPhone to the computer’s USB port and see if it works. If not, try the next method.

Fix 4. Reset Location & Privacy

The next method is to unplug your iPhone from the computer and reset your iPhone’s location and privacy settings. To do so:

Step 1: Go to Settings, and click on General, and hit the Reset button.

Step 2: Once you click on Reset, you will see several options, just tap on Reset Location & Privacy option.

Reset Location & Privacy

Reset Location & Privacy

Step 3: Once done, plug the iPhone back to the computer via a USB cable.

Step 4: When you connect your iPhone you must see a Pop-up message asking to trust this Computer just tap on the Trust option.

Trust this Computer When iTunes Pops Up to Connect iPhone

Trust this Computer When iTunes Pops Up to Connect iPhone

Finally, the iPhone should appear in iTunes after you Trust the PC.

Fix 5. Reinstall Apple Mobile Device USB Driver

For a computer to identify your Apple device, you’ll need the Apple Mobile Device USB driver. If your iPhone does not appear on your PC, it is likely that the Apple Mobile Device USB Driver was not successfully or correctly installed on your PC. In this case, you must reinstall the Apple Mobile Device USB program and try again.

Depending on where you downloaded iTunes, the steps to reinstall the Apple Mobile Device USB driver differ.

If you got iTunes via the Microsoft Store, here’s what you need to know:

Step 1: First, reconnect your device to the computer and make sure the device is unlocked.

Step 2: Right-click the Start button and click Device Manager.

Step 3: Click on Portable Devices to expand it and then choose the Update driver.

Step 4: In the next window, click on Search automatically for updated driver software.

Step 5: Finally, once the driver is updated go to iTunes and check if your iPhone is showing up.

Further Reading: How to Fix iTunes Update Not Working on Windows >

If you got iTunes from Apple, follow these steps:

Step 1: Reconnect your iPhone to the computer and unlock it. Close iTunes if it’s running automatically.

Step 2: Now click on Windows + R and enter %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers.

Step 3: Now, hit enter and right-click on usbaapl64.inf or usbaapl.inf file and tap Install.

Step 4: Finally, once the software is installed, try reconnecting your iPhone to iTunes and check if it’s working. If not, jump to the last fix.

Fix 6. Check Device Manager

If your iPhone is still not showing up on iTunes, here is the last fix where you check if the driver is properly installed. To do so:

Step 1: First, right-click on the Start button and click on Device Manager.

Step 2: Now expand the Universal Serial Bus controllers and look for Apple Mobile Device USB Driver.

  • If you don’t see the driver or notice Unknown Device, connect your device with another USB cable or connect your iPhone to another computer.
  • Restart the Apple Mobile Device Service if there is an error symbol next to the driver.
Check Apple Device Driver

Check Apple Device Driver

If you are still unable to resolve the iPhone not showing up on iTunes, you may need to contact Apple Support.

Fix iTunes Doesn’t Recognize iPhone on Mac Computer

There are numerous solutions to the “iTunes not connecting to iPhone” issue. Now, let’s look at all of the solutions to the iTunes Could Not Connect to This iPhone on Mac Computer.

Fix 1. Update To The Latest Version of iTunes or Finder

If your computer is running an outdated version of iTunes, your iPhone may not be recognized. Let’s see if there’s an iTunes update available!

If you have a Mac, launch the App Store and navigate to the Updates section at the top of the screen. If an iTunes update is available, click the Update button to the right of it. You won’t see the Update button if your iTunes is up to date.

Fix 2. Update Your Computer’s Software

Computers using older versions of software may have small glitches and issues from time to time. Updating the most recent version of your computer’s software is a quick way to try to resolve the issue.

If you’re using a Mac, click the Apple logo in the upper left corner of the screen. Then navigate to About This Mac and click on Software Update. Click Update if an update is available. If no updates are available, proceed to the next step!

Update macOS

Update macOS

Fix 3. Check Your Mac’s System Information Or System Report

If iTunes still doesn’t identify your iPhone, we have one more software debugging option. We’ll look in your iPhone’s System Information or System Report to determine if your iPhone appears in the USB device tree. To do so:

Step 1: To begin, hold down the Option key while clicking the Apple logo in the upper left-hand corner of the screen and selecting System Information or System Report. When the pop-up window displays, click System Report if your Mac indicates System Information.

Step 2: Now that you’re at the System Report page, click the USB option on the left side.

View USB System Report on Mac

View USB System Report on Mac

If your iPhone does not appear in this menu, there is most likely a hardware problem preventing iTunes from detecting it. To resolve this issue, we recommend visiting an Apple Store.

The Bottom Line

That’s All! If your iTunes doesn’t recognize iPhone, we have highlighted the possible options in this guide which are effective methods for resolving the problem. We also offer AnyFix – iOS system recovery, which might help if your computer isn’t recognizing your iPhone due to software issues. Please leave a comment if you have any better answers to the iPhone not showing up on pc issues.

Author Avatar
Joy Taylor Twitter Share Facebook Share

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.

Back to Top Icon