Frequently Asked Questions

It’s very simple to install AnyUnlock on your computer. Please follow the steps below to how to know install it.

For Mac:

1. Click the downloaded file named “anyunlock-iphone-password-unlocker-en-mac.dmg” and open it.

2. Double-click the icon to start the Anyunlock installation process.

3. You can find AnyUnlock in your Applications when the copying process completes.

For Windows:

1. Double click the file named “anyunlock-iphone-password-unlocker-en-setup.exe” you downloaded from our official website.

2. Please click Install button.

3. After click Install button, the install process will be initiated automatically.

4. After the installing process completes, AnyUnlock will be started automatically.

Yes, you need to iTunes when using AnyUnlock. The issue is caused because iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. If there is no Apple Mobile Device Support, iOS device is unable to be recognized by the third party software, So to get the iOS device connected, you need to install iTunes.

You just simply need to install iTunes on your computer but don’t need to open it when use our product. It will be appreciated for your generous forgiveness and kind understanding.

AnyUnlock cannot be opened on your PC may be caused by that the configuration file is corrupted by the system environment on your computer. To recreate the system environment, please follow the steps below:

1. Delete the file named “iMobie_Inc” from the path below: C:\Users\pc\AppData\Local\iMobie_Inc

2. Please try to open AnyUnlock again.

Our customer may encounter the same issue if the macOS version is older than 10.10. Thus, to avoid the compatibility issue, please check your macOS version.

If your macOS version is before 10.10, please upgrade it to use our product normally. Or you can download & install AnyUnlock on your family or friends' computer to give it a new try.

If your macOS version is compatible with AnyUnlock considering this rare issue, please kindly provide us with Log file to our Support Team directly for further analysis.

Please open Finder > Go > Go to Folder > Enter:

~/Library/Application Support/com.imobie.AnyUnlock /AnyUnlock /LogsFolder and send the files in the folder to us as attachment.

To enjoy all features completely without limitations, please simply click Activate button to purchase AnyUnlock from our official website. Or if you already have one, please enter the activate code (order ID) and your email address. At the same time, please make sure that the Internet connection is fine while registering.

Once you activate your email address and the activation code (order ID) successfully, you will see the “Activation succeeded!” interface.

To let our global customers have a better user experience, AnyUnlock currently supports 6 languages (English, Japanese, German, French, Spanish, and Arabic). Please simply follow the steps below to switch to your preferred language.

For Mac:

Open AnyUnlock > Click the Menu tab on the upper left of the screen > Click Choose Language > Choose your preferred language > Click Getting Started.

For Windows:

Open AnyUnlock > Click the Menu tab on the upper right of its interface > Click Choose Language > Choose your preferred language > Click Getting Started.

We receive some feedbacks from our customers about AnyUnlock failing to detect their iOS devices issue. This error can be caused by the following reasons:

1. iTunes is not installed properly or initialized properly.

2. You do not install the latest version of AnyUnlock.

3. The anti virus software is running and blocking the connection.

4. Your USB cable is loose or broken.

To fix this issue, please follow the troubleshooting steps:

1. Reconnect the iOS device or give another USB cable a try.

2. iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. Please download and install the latest version of iTunes on your computer to check whether iTunes can detect your iOS devices or not:

https://www.apple.com/itunes/download

3. Please check whether you are using the latest version of AnyUnlock. If not, please download it from our website.

4. If you are connecting the iOS device to the computer for the first time, please remember to tap Trust on the device when it prompts for authorization.

5. Please close anti virus software temporally.

If problem persists, please send log file to Support Team directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.

Yes. By using AnyUnlock, you are able to remove your old Apple ID without passcode and also create a new account.

Besides, you could also enjoy functions like below:

a. Enjoy all iCloud services and Apple ID features;

b. Listen to Apple Music and download Podcasts;

c. Purchase & download apps and games on iTunes;

d. Enable and disable Find My iPhone;

e. Freely set on iCloud and be invisible to others;

f. Back up your iPhone/iPad via iTunes.

AnyUnlock can help you remove screen passcode (4-digit and 6-digit), Touch ID and Face ID.

If the iOS version is lower than iOS 12, please refer to the instructions below to remove Screen Time (it named Restriction):

Settings > General > Restrictions > Enter your Restrictions Passcode > Re-enter your restriction Passcode.

If the iOS version is higher than iOS 12, please refer to the instructions below to remove Screen Time:

Settings > Screen Time > Turn Off Screen Time

Note: Screen time will no longer be reported, and all limits, downtime settings, and content and privacy restrictions will be turned off.

Once AnyUnlock finds your password back, you can export them to your computer. And then, you can import password from computer to corresponding app directly. Now, we take 1Password for an example:

1. Please select Password you would like to export.

2. Please select CSV format you want to export.

3. Please select the location to save file.

4. After you export file to computer successfully, you can import them from computer to the corresponding app (Take 1Password for an example). Please open 1Password on your computer. And then, please click Add New File option.

5. Select file you want to import to 1Password. Then, please click Add option. After that, you password will be saved on 1Password.

If you encounter different technical issues when using AnyUnlock, to help us find a solution for you, please refer to the instructions below to send log file to Support Team (cs@imobie.com) to make further analysis.

It is easy to send log:

Open AnyUnlock > Click Feedback button > Enter your email address > Click Submit.

For Mac:

For Windows: