How to Fix Contacts Not Showing Up on iPhone


This post tells you how to fix the problem of iPhone contacts not showing up in address book, messages, recently calls and FaceTime.


Nov. 24, 2016


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"After updating my iPhone 7 to iOS 10.1, I found person's name was not showing up when receiving a call, and there was only the phone number. After checking address book, found some contacts were missing silently. " One of iPhone 7 users complained about contacts issue on Apple forum.

After updating to new software, restoring from iTunes/iCloud or backing up your device, just like the user said above, you might also encounter the similar issue and found contacts not showing up on your iPhone 7 Messages and Phone apps, or even on your FaceTime calling history. Sometimes, this issue can be easily fixed by a simply iPhone restart. But normally we couldn't easily get through after many tries. So in this post, in order to fix this iOS problem, we offer you some tips that we collected and hope they could be helpful.

Also Read: How to Restore Contacts from iCloud to iPhone 7/6s/6/5s/SE >

Tips to Fix "Contacts Not Showing Up on iPhone"

Before trying all tips below, you'd better backup your iPhone 7 to iTunes first.

Tip 1. iCloud Contacts.

If you are using iCloud contacts sync, you should make sure that iPhone contacts is syncing with your iCloud correctly. Firstly, you should login with the correct iCloud account and password and then turn on the iCloud sync by going to Settings > iCloud > Contacts.

If you have turned on your contacts sync and found the contacts still not showing up, you can have a try to turn the sync off and then turn on to refresh the sync between your device and iCloud. And before you turning on, you'd better restart your iPhone.

Tip 2. Gmail or other contacts service.

If you are using Gmail or other online contact service, you should turn on them by going to Settings > Contacts > Accounts. Firstly, you should make sure your online contact account is added to the Accounts list. After that, go into the account and turn on Contacts sync.

Tip 3. Contacts group.

If you created some contact groups by using iCloud, you can run Contacts app and tap Group on the top left corner to check whether you allow them to show on your iPhone contact list.

Tip 4. Restore from iTunes or iCloud.

If you have backed up your iPhone, you can restore your missing contacts from iTunes or iClould to your device, but this way will erase all of your data and settings on your iPhone, and then put the whole backup to your device.

Tip 5. Retrieve only contacts from iTunes/iCloud to iPhone

Some professional iPhone data recovery software enable you to put only contacts from backup to iPhone instead of restoring all backup data to your device. For example, you can download PhoneRescue to your computer. After connecting your iPhone to this tool, you can easily scan whether there are some missing contacts on your iTunes/iCloud backups. If there are, you can directly transfer them to your iPhone. (Tutorial: How to Restore iPhone Contacts from iTunes Backup)

iPhone Contacts Not Showing Up – Get Back Lost Contacts with PhoneResuce

iPhone Contacts Not Showing Up – Get Back Lost Contacts with PhoneResuce

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