Why Can’t Create or Restore WhatsApp from Google Drive? Here are Fixes

Why WhatsApp can’t back up to Google Drive and what should you do if WhatsApp restores from google drive not working? There is everything you need to know about WhatsApp backup to Google and restore from google drive not working problem.

Author Avatar Joy Taylor Last Updated: Aug. 15, 2022

Conducting backup regularly is important for anyone who communicates a lot through messaging apps like WhatsApp, so any problems with cloud backup can’t be tolerated. If you find yourself in a situation where your WhatsApp chats are not available from Google Drive, you need to take action and resolve the issue without hesitation. Of course, the problem can occur for many different reasons and you first need to determine what is happening exactly before you can choose an effective fix.

Here is everything you need to know about WhatsApp backup to Google not working and the available solutions for this annoying technical issue:

Why WhatsApp Can’t Back Up to Google Drive?

Whenever backup to Google Drive doesn’t work, there is a disconnection between your local device and the cloud storage provider somewhere, so you need to identify where. If you recently changed phones, got a new phone number, or reinstalled WhatsApp on your smartphone, chances are that Google Drive is not properly recognizing you and you have to connect it with correct account information.

Check Your WhatsApp Account

Check Your WhatsApp Account

Your settings need to be properly set up to enable automated backup, so check which option is selected in the Settings and you might get to the root of the problem.

Another possibility for WhatsApp google drive backup not working is that your phone’s cache is full, which is causing the backup process to be interrupted. The good news is that none of those issues cause a permanent loss of data, and they can be reversed within a short time once you realize what’s causing the jam.

How to Solve WhatsApp Not Backing Up to Google Drive?

Once you determined a likely cause of the issue, you should take steps to correct it as quickly as possible to avoid any permanent loss of data. Try to apply the fix that looks most likely to produce immediate results and check whether your WhatsApp chats are appearing where they are supposed to. For example, you can clear out your cache in the following way:

  1. Go to Settings on your device and tap Apps.
  2. Find and choose WhatsApp > Tap Storage.
  3. Click on the CLEAR CACHE button.
Clear Cache of WhatsApp on Your Phone

Clear Cache of WhatsApp on Your Phone

Tips. Backup WhatsApp to Computer with Powerful Tools

Option 1. Back up WhatsApp to Computer with AnyTrans

If the above method doesn’t work for you and you are still unable to backup WhatsApp to Google Drive, you’d better choose another way to back up WhatsApp to the computer with AnyTrans. All your WhatsApp messages and attachments will be backed up securely. You can also fully restore the WhatsApp backup to your iPhone when needed. What’s more, AnyTrans supports LINE and Viber as well. It also gives you an easy way how to backup WhatsApp from Android to iPhone.

Please free download AnyTrans and follow the steps below to fix WhatsApp backup not working issue and make a backup of your WhatsApp on iPhone:

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1. Open AnyTrans on your computer > Connect your iPhone via USB cable.

Step 2. Choose the Social Messages Manager, here you can transfer, back up, and restore WhatsApp, Line, and Viber data > Choose WhatsApp and click Back Up Now.

Backup WhatsApp on Old iPhone

Backup WhatsApp on Old iPhone

Step 3. Now, you can toggle Enable Backup Encryption on > Choose iPhone WhatsApp local backup location and set a password. Or click the Back Up Now button directly.

Choose Set Password for WhatsApp Backup and Back Up Now

Choose Set Password for WhatsApp Backup and Back Up Now

Option 2. Fix Whatsapp Backup not Working Android

If you are using an Android phone, you can back up WhatsApp chat history to a computer via AppTrans. With AppTrans, you can quickly backup and transfer apps and app data from Android devices to computers, including WhatsApp, LINE, Viber, Kik, etc. Follow the detailed steps to learn how to backup WhatsApp to computer:

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1. Free download AppTrans and launch it on your computer > Choose the App Backup option on the left control panel and then click on the Back Up Now button.

Click App Backup

Click App Backup

Step 2. Connect your iOS or Android device to the computer > Tap on Back Up Now button.

Connect Android Phone to Computer

Connect Android Phone to Computer

Step 3. Select the apps that you want to backup and you can choose to backup both app and app Data only backup app by tapping on the button at the lower right corner.

Transfer WhatsApp Between Android and iPhone with AppTrans

Transfer WhatsApp Between Android and iPhone with AppTrans

Why Can’t I Restore WhatsApp Chats from Google Drive?

Another common issue that users struggle with is when WhatsApp restore from Google Drive is not working, so they are unable to restore WhatsApp backup from Google Drive. This issue might be caused by a lack of available memory or the low bandwidth of your internet connection, so those are the first things you want to check. Problems with phone battery, SD card, or corrupted chat history could also prevent you from seeing your old conversations

When you face a situation like this, you can start by using a computer to check whether the chats exist in a Google Drive folder, before moving on to finding the reason why you are not seeing them on your phone. When you ascertain why my WhatsApp backup is not restoring from Google Drive to my phone, the logical solution will become clear and you will be on your way to getting back your chats and multimedia.

4 Ways to Fix Unable to Restore WhatsApp Data from Google Drive

While there are many possible causes of the failure to properly backup or retrieve data from Google Drive and consequently many possible solutions, some simple actions could be effective against multiple causes. Here are some easy fixes that could solve the issue with WhatsApp not backing up to Google Drive:

Method 1. Reinstall WhatsApp and Restart Your Phone

This simple action can sometimes make the problem disappear, as it can resolve the confusion about your credentials and synchronization with Google Drive and refresh your RAM memory to enable faster transfer. A restart can solve both manifestations of the issue, so regardless of whether you fail to backup or restore WhatsApp chats this is the first thing to try.

Further Reading: How to Transfer WhatsApp from Android to iPhone >

Method 2. Restore WhatsApp from Google Drive with DroidKit

Another recommended way is to use DroidKit – a WhatsApp data extraction tool– to retrieve WhatsApp messages from your Google Drive backups. It enables you to preview your Google WhatsApp backup and extract them to your device or computer easily. Here is the reason why you need DroidKit to fix unable to restore WhatsApp data from Google Drive problem:

  • DroidKit can restore your WhatsApp messages, call logs, and all the media files at the same time.
  • With an intuitive UI and step-by-step wizard, DroidKit makes the retrieving process easy for everyone to follow and no technical knowledge is required.
  • DroidKit works with the strongest SSL-256 encryption to protect all your data from prying eyes.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Please follow the detailed steps below to retrieve WhatsApp from your Google Drive:

Step 1. Download and install the latest version of DroidKit and launch it on your computer > Choose Extract Needed Data mode > From Google Account option.

Retrieve Data from Google Account

Retrieve Data from Google Account

Step 2. Then select the Google Drive option > WhatsApp > Please click the “Next” button.

Choose WhatsApp Option

Choose WhatsApp Option

Step 3. Login to your Google Account with the correct email and password.

Sign in with Your Google Account

Sign in with Your Google Account

Step 4. Then, you need to sign in to your Google account in the website, click on “Continue” and wait for the authorization to be successful. After that, please click the “I have authorized” button.

Step 5. You can view the backup files. Please select a backup to download > Then, click the “Next” button.

View Backup and Download

View Backup and Download

Step 6. Now you can view the content of WhatsApp and select the data that you want to retrieve and tap on the To PC button.

Restore WhatsApp to Phone or PC

Restore WhatsApp to Phone or PC

Method 3. Exclude Videos from Backup

Videos are much larger than photos and text, and can clog up the backup process on slower connections or devices with insufficient memory. That’s why you are given an option to exclude them from regular backup, and if you experience difficulties you should tick this box.

Quite often, this will be enough for the backup process to resume as normal, but if you want to keep the videos you can use an alternative backup location, i.e. use a cable to move them to the hard disk.

Method 4. Restore WhatsApp from Google Drive with AppTrans

Nevertheless, with AppTrans, you can easily and directly restore WhatsApp from Google Drive. Now, read the following detailed guide to figure out how to decrypt WhatsApp backup and restore it from Google Drive to your device with a few clicks.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1. Open AppTrans and Access Your Google Account

1. Freely download and install AppTrans on your computer > Click on App Restore on the left panel >  Click on WhatsApp Backup.

Open AppTrans and Click WhatsApp Backup

Open AppTrans and Click WhatsApp Backup

2. Once you have logged in to your Google account, you can view all your WhatsApp backup history on Google Drive. Choose one backup to get it restored.

Choose One WhatsApp Backup to Restore from Google Drive

Choose One WhatsApp Backup to Restore from Google Drive

Step 2. Decrypt and Access to your WhatsApp Files on Your Phone

1. On this page, you need to select the types of files to restore. If you want to restore calls and messages, you need to connect your Android phone and have it decrypted first. Taking Messages as an example, you should click on Messages.

Choose the Types of File to Restore

Choose the Types of File to Restore

2. Connect your phone and click on the Decrypt Now button.

Decrypt Your Android Phone

Decrypt Your Android Phone

3. Follow the instructions to install WhatsApp Custom Version to your source Android device.

Follow the Instructions to Install WhatsApp Custom Version on Your Android Phone

Install WhatsApp Custom Version on Your Android Phone

Step 3. Restore WhatsApp Backup

1. Once you have decrypted your Android phone, you should go back to the beginning of Step 2, where you are allowed to access Messages. Then you can view and select specific messages to restore.

View and Select WhatsApp Message Backup to Restore

View and Select WhatsApp Message Backup to Restore

2. Once you have clicked on the Restore button, you should connect your target device and restore the messages backup to your device.

Connect iPhone and Restore WhatsApp Backup

Connect iPhone and Restore WhatsApp Backup

3. It might take a few minutes until you see the App restore succeeded page.

Restore WhatsApp Backup from Google Drive to iPhone Succeeded

Restore WhatsApp Backup from Google Drive to iPhone Succeeded

The Bottom Line

It’s essential to correctly evaluate what is causing the problem, after which you can systematically try different solutions until you find something that works. To protect yourself from issues of this kind, it may be best to install specialized data transfer applications to your phone and use them for WhatsApp backup. If you like this guide, please share it with your friends.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Author Avatar
Joy Taylor Twitter Share Facebook Share

Senior writer of the iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android-related issues.

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