How to Unlock Support Apple Com iPhone Passcode Screen

If you are an Apple user, you must be aware of how robust its security features are. A couple of wrong moves, and suddenly, you are locked out of your device or ID and can only gain access if you enter the correct passcode or Apple ID credentials. Similarly, if you enter the wrong passcode several times in a row, Apple’s security lockout feature comes into action, making your device unavailable for a few minutes. During this time, you get the “iPhone Unavailable” or “support Apple com iPhone passcode” notification on your device. 

What causes this notification to appear, and how can you unlock your iPhone when this happens? Read on to find out! 

Why Does iPhone Show ‘Support Apple com iPhone Passcode’?

Your iPhone shows “support.apple.com/iphone/passcode” if you have entered the wrong passcode too many times. If you enter the wrong passcode 5 times in a row, your iPhone will display a message that says iPhone is disabled. If you enter the wrong passcode for the 6th time, the iPhone screen will be unavailable for 5 minutes, and so on. 

It is really important to keep in mind that if you keep trying to enter the wrong code, your iPhone could be in security lockout. When This means you won’t be able to enter your passcode at all, and you will have to erase your phone to access it again. If you tap the Erase iPhone option, you will see the support.apple.com/iphone/passcode message, leading you to the link from where you can erase your iPhone or reset the password.

How to Remove ‘Support Apple com iPhone Passcode’ Screen without Computer

If you are locked out of your iPhone due to the security lockout feature, one way to gain access is by erasing your iPhone. However, this only works on iOS 15.2 and later. Follow the steps given below to fix this issue.

Step 1. When you get the “support Apple com iPhone passcode” notification on “iPhone Unavailable/Security Lockout” screen, click on the “Erase iPhone” option at the bottom-right corner of your device.

Step 2. You will get a message asking whether you want to “Erase All Content & Settings.” Click “Erase iPhone” again to confirm your selection.

Step 3. Enter your Apple ID and password to sign out of your Apple account. This will erase your iPhone, and you can set it up as new or restore a backup when it restarts.

How to Unlock ‘Support Apple com iPhone Passcode’ Screen without Passcode

Now, if Erase iPhone doesn’t work or don’t remember your passcode or Apple ID password, or run iOS 15.2 below, you can use an iPhone screen unlock tool like AnyUnlock, to get rid of the “support Apple com iPhone passcode” screen.

AnyUnlock – iPhone Password Unlocker is a user-friendly tool that bypasses iPhone unavailable or security lockout in simple clicks. It supports screen locks including, Face ID, Touch ID, 4-digit or 6-digit numbers, custom code, etc.  Even if you’re not tech-savvy, you can use AnyUnlock with confidence and unlock your iPhone in no time. Apart from helping bypass an “iPhone Unavailable” screen, AnyUnlock also comes in handy to unlock a locked iPhone when you forget passcode, bypass the iCloud activation lock, unlock Apple ID, bypass the screen time passcode, and remove the SIM lock, among other features.

Free download AnyUnlock on your PC or Mac to remove the “support Apple com iPhone passcode” notification and unlock your iPhone:

Step 1. Launch AnyUnlock on your computer, and select the “Unlock Screen Passcode” from the interface. Meanwhile, also connect your iPhone to your PC with a USB-to-Lightning cable.

Step 2. Once everything is set up and connected, click “Start Now.”

Step 3. Select your iPhone model and iOS version from the list and click “Download Now” to download the firmware. It may take a few minutes to download; therefore, do not unplug your device during the process.

Step 4. Once the firmware has been downloaded, click “Unlock Now” to start the unlocking process.

Step 5. After the whole process is completed, your iPhone will be unlocked, you can use your iPhone again freely.

How to Fix ‘Support Apple com iPhone Passcode’ Screen via iCloud Find My

Another way to remove the “support Apple com iPhone passcode” notification and regain access to your device is through the iCloud Find My iPhone feature. Please note that this method only works if your iPhone has the “Find My” feature enabled and the internet connection must be stable.

Step 1. Go to the iCloud website and sign in using your Apple ID and password.

Step 2. Click on “Find Devices” to locate your iPhone.

Step 3. Select your device, and then click on “Erase iPhone.” You will have to enter your Apple ID and password to confirm your selection.

How to Fix ‘Support Apple com iPhone Passcode’ Screen via iTunes

The last quick fix for the “support Apple com iPhone passcode” screen is to restore your iPhone via iTunes. For this method, you must have a MacOS PC or a Windows PC with the latest version of iTunes. Here’s how it works:

Step 1. Shut down your iPhone and put it in Recovery Mode. Here are the steps to enable Recovery Mode in different iPhone models:

• For iPhone 6 and earlier models: Press the side button until the power off slider appears. Slide to power off your iPhone. Now press the “Home” button until the Recovery Mode screen pops up.
• For iPhone 7: Press the button on the right side of the device until the power off slider appears. Power off your phone and press the volume down button until you see the Recovery Mode screen.
• For iPhone 8 and later: Press the power and volume down buttons until the power off slider appears. Slide it to power off your phone. Then, long-press the side button until the phone enters Recovery Mode.

Step 2. Launch iTunes, and connect your iPhone to your PC using a lightning cable. Click on “Restore.”

Step 3. Click “Restore and Update” to continue.

This option will restore your iPhone to its factory version, removing the “support Apple com iPhone passcode” notification in the process. 

Now that you know all 4 ways to fix the “support Apple com iPhone passcode” error, let’s move on to some common user queries regarding this issue.

Frequently Asked Questions

Q. Can Apple Support Help Unlock My iPhone Passcode?

Unfortunately, Apple Support is unable to assist you in unlocking your iPhone passcode. The passcode is a vital security feature that is in place to protect your valuable data. The only way to unlock your iPhone passcode is to:

• Erase your iPhone and restore it from a backup using iTunes, Finder, or Find My iPhone.
• Use AnyUnlock to remove the screen lock and access your device. 

Q. How Do I Unlock an iPhone If I Forgot the Passcode?

If you have forgotten your iPhone passcode, you can unlock it in 3 ways:

• Put it in Recovery Mode and restore it via iTunes.
• Use your Apple ID and password to unlock your device remotely.
• Or you could use a third-party tool like AnyMiro to unlock it.

Q. What Do I Do When My iPhone Is Unavailable But There Is No Erase Option?

If your iPhone is unavailable, but there is no erase option, you can try the following:

• Make sure that your iPhone is connected to Wi-Fi or cellular data. If you are not connected to the internet, you will not be able to see the erase option.
• If restarting your iPhone does not work, you can try putting your iPhone in recovery mode and use iTunes to restore your iPhone to factory settings.

The Bottom Line

It is pretty common to forget your iPhone lock screen passcode and get locked out of your device. However, if you enter the wrong passcode multiple times, there’s a chance you might trigger the security lockout feature and get locked out for good. In such a case, your iPhone will display the “support Apple com iPhone passcode” notification. In this article, we have put together 4 tried and tested ways to fix this issue. If Erase iPhone doesn’t work for you, AnyUnlock is the best choice to get your iPhone up and running again!