Frequently Asked Questions

General information

PhoneRescue (Android) FAQ

iMobie Support Team is here to provide solutions, tips and helpful information when you need it most. And if you have any questions or problems, we're here to help. All you request will be answered within 24 hours.

Part 1. How to launch Developer options on Android device?

The developer options will not display if you just get a new phone or you clear your device data. Please follow the detailed instruction below to launch Developer options on your Android device (take SAMSUNG as an example):

1. Open Samsung > Go Settings > Click “About device” option > Click “Software info” option.

PhoneRescue Register

2. Click “Build number” several times, you will get the message “Developer mode has been turned on” on the interface of mobile. Then, you will see the “Developer options” after returning Settings”.

PhoneRescue Register

Part 2. How to turn on USB debugging option (Android 5.0 and above) on Android device?

To transfer data between computer and device, you need to turn on USB debugging option. Please refer to the following instructions to turn on USB debugging option on your Android device (take SAMSUNG as an example):

1. Open Samsung > Go Settings > Click Developer options.

PhoneRescue Register

2. You will get the messages below on the interface of mobile when you choose to turn on USB debugging option. Then please click “OK” to allow USB debugging.

PhoneRescue Register

Part 3. How to turn on USB debugging option (Android 4.0) on Android device?

If you want to transfer data between device and computer, you need to turn on USB debugging option. Please refer to the detailed instructions below to turn on USB debugging option (Android 4.0) on your Android device (take SAMSUNG as an example):

1. Open Samsung > Go Settings > Click Developer options.

PhoneRescue Register

2. The messages below on the interface of mobile will pop up when you click to turn on USB debugging button. Then please click “OK” to allow USB debugging.

PhoneRescue Register

Part 4. What to do if PhoneRescue for Android fails to detect my Android device after I plug it in?

For most occasions, PhoneRescue for Android can detect your Android device automatically once your device is connected to computer. But if you find that PhoneRescue for Android fails to recognize your Android device after a long time, please refer to troubleshooting steps below:

1. Please download the latest version of PhoneRescue for Android from the link below:

https://www.imobie.com/phonerescue/download-2018.htm

2. Please check if you have enabled USB debugging option in Settings.

3. Please check whether your USB cable is loose. If so, please reconnect it. If your USB cable is broken, please give new one a try.

4. Please make sure that your Android device can be detected by your computer.

5. Check whether you have the latest version of USB Driver and ADB Driver on your computer and device. If not, download and update them from Android official website.

If problem persists, please contact our Support Team for further diagnosis.