What types of data can be extracted from a crashed device?

DroidKit can extract media data (photos, videos, audio), personal data (messages, contacts, call logs, etc.), and social data (WhatsApp attachments, LINE attachments) from system crashed Android devices.

Does this work with non-Samsung devices?

Currently, this feature primarily supports Samsung devices with Android 5 and above on Windows, and Samsung devices with Android 11 below on macOS.

Can I preview data before extraction in the free version?

Yes, the free version allows you to scan and preview data, but extraction requires the activated Pro version.

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Extract Data from System Crashed Device (Android)

We would like to share some problems we collected about system crashed device.

“My phone is broken. I want to find my photos back.”

“My phone is unable to turn on anymore. Is there any way to access the data stored on it?”

If you encounter the similar situations above, don’t worry. “Extract Needed Data From System Crashed Device” mode can help you recover precious data stored on phone and extract them to computer or device with 1 click. Please refer to the detailed instructions to extract data from system crashed device easily.

Compatibility of Computer System

Windows	Windows 11, 10, 8, 7, Vista (64bit)
Mac	macOS Sonoma, macOS Ventura, macOS Monterey, macOS Big Sur, macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra, OS X 10.11

Supported Device Types

Windows system	All Samsung Devices with Android Version 5 and above
macOS system	Samsung Devices with Android Version 11 below

Supported File Types

Media Data	Photos, Videos, Audio	Both Existed and Deleted
Personal Data	Messages&Attachments, Contacts(Number/Email/Address) , Call Logs, Calendar, Documents , Books , ZIP Files , APK Files	Only Existed
Social Data	WhatsApp Attachments, LINE Attachments	Only Existed

Differences between Free & Activated Version

Benefits	Free Version	Pro Version
Scan Device Data
Preview Device Data
Extract Device Data

Step 1. Select From System Crashed Device Mode.

Download and install DroidKit on your computer. Then, launch DroidKit on your computer and choose “From System Crashed Device” mode.

Step 2. Select Data You Want to Extract from System Crashed Device.

“From System Crashed Device” mode can extract 13 types of data from system crashed Android device. By default, it has checked all the file types. You can just select the type of data that you'd like to extract. And then please click “Start” button.

Select Data to Extract from System Crashed Device

Step 3. Put Your Device into Recovery Mode.

Please refer to instructions as interface to put your Android device into recovery mode. Then, please click “Next” button.

Device without Home Button:

1. Press and hold the {Power button} to power off the device.

2. Press and hold {Volume Up +Power button} at the same time.

3. Release the button after the Samsung logo appears.

4. When the Recovery screen appears, click the button below.

Put Your System Crashed Device into Recovery Mode

Device with Home Button:

1. Press and hlod the {Power button} to power off the device.

2. Press and hold {Volume Up +Power button+Home button} at the same time.

3. Release the button after the Samsung logo appears.

4. When the Recovery screen appears, click the button below.

Step 4. Find And Enter the PDA Code of Your Samsung Device.

DroidKit will access the PDA code of your Samsung Device. Please enter the PDA code in the box. After that, please click “Download Firmware” button.

Find And Enter the PDA Code of Your Samsung Device Manually

Step 5. Download Firmware Package.

The program starts downloading the firmware package. Please keep your device connected all the time.

Step 6. Fix the Android System of System Crashed Device.

After downloading and verifying the firmware, please click Fix Now button. Then, please put your device into Download Mode. There are two ways to put your device in Download mode – device without Home button and device with Home button. Please choose one way based on your device status.

After putting your device in Download mode, please click “Next” button. If your device failed to be detected, our software will ask you to disconnect and reconnect your device to computer and put your device to the Download mode again.

Then, it will automatically start repairing your Android system. Please wait for a moment.After completing the fixing process, you will see the interface below. And your Android device will be restarted.

Step 7. Connect Your Android Device to Computer.

Once your device is detected, you will see the interface below. Then, please click “Next” button.

Step 8. Scan out Your Data Quickly.

DroidKit will scan the existed and deleted data from your Android device quickly.

Step 9. Preview the Data Scanned out.

After completing the scanning process, you can preview the data scanned out.

Preview the Data Scanned out from System Crashed Device

Step 10. Extract the Data from System Crashed Device.

You can choose the data scanned out to extract “To Device” or “To PC”.

Once the transfer process completes, you will see the interface below.

DroidKit Extract Data from System Crashed Device FAQs

1. What can you do with DroidKit's Extract Data from System Crashed Device feature?

DroidKit helps extract important data from Samsung phones and tablets that have become inaccessible due to system crashes or other system issues. You can preview the available data and save selected files to your computer or transfer them to another Android device.

2. Which Android devices are supported by this feature?

DroidKit supports the following Samsung devices for data extraction from system-crashed devices:

• Windows system: All Samsung devices running Android 5 and above.

• macOS system: Samsung devices running Android versions below 11.

3. Is DroidKit's data extraction feature compatible with Windows and Mac?

Yes. DroidKit supports extracting data from system-crashed Samsung devices on both Windows and Mac computers.

4. What types of data can DroidKit extract from a system-crashed device?

DroidKit can extract up to 13 types of data, including photos, videos, messages, contacts, call logs, calendars, audio files, documents, books, ZIP files, APK files, and WhatsApp and LINE attachments.

5. Can I extract data if my Samsung device has a black screen or an unresponsive touchscreen?

Yes. DroidKit can help extract data from supported Samsung devices affected by issues such as a black screen, a frozen system, or an unresponsive touchscreen due to system issue. However, you need to repair the device’s system issues first before extracting data. Successful recovery depends on your device’s condition and compatibility.

6. Can I extract data from a system-crashed device without a backup?

Yes. This feature is designed to help you access and extract available data directly from a supported system-crashed Samsung device, without relying solely on a backup.

7. How do I extract data from a system-crashed Samsung device with DroidKit?

a. Download and launch DroidKit on your computer.

b. Select Data Extractor and choose the option for extracting data from a system-crashed device.

c. Connect your Samsung phone or tablet to the computer using a USB cable.

d. Follow the on-screen instructions to prepare your device and complete the required repair steps.

e. Once the device has been scanned, preview the available files and select the data you want to extract.

f. Save the selected data to your computer or transfer it to another supported Android device.

8. Can I preview and select specific files before extracting them?

Yes. DroidKit lets you preview the available data and select specific files to extract. You can choose only the items you need instead of transferring everything.

9. Can I transfer extracted data directly to a new Android device?

Yes. DroidKit lets you transfer extracted files directly to another Android device or save them to your computer for later use.

10. What should I do if DroidKit cannot extract data from my Samsung device?

Check that your device model is supported and that the USB connection is stable. Follow the on-screen instructions carefully, including any steps required to enter Recovery Mode or Download Mode. If the device remains inaccessible or extraction fails, contact iMobie Support for further assistance.

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