It’s well known that Apple devices are often connected and synced to each other and can even be monitored remotely, so it can happen that an iPhone or iPad is controlled by a remote Mac computer. Still, even in that situation, there are a few things you can do to remove supervision and use the device normally.
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Users who get a new Apple device and suddenly see a message saying ‘this iPhone is supervised by another computer’ tend to be confused about why this is happening and how to fix the issue. It typically occurs when you try to connect a mobile device to your computer, effectively preventing you from transferring files between devices or enjoying the possibility to switch between devices while you are working on a project or using a messaging app. This means your iPhone has been controlled by mobile device management (MDM lock).
Usually, you don’t know the passwords to get rid of the MDM lock and you could not use some functions on your iPhone. So you should choose the appropriate approach and make sure that you can remove the MDM and use your iPhone right away.
Here is a quick explanation of the issue with iPhone or iPad supervision, along with practical tips on how to overcome it if you ever experience it with your iOS device.
Supervision of a mobile device is a security feature that’s most commonly used by businesses and schools in order to control the activities from the company and school iPhone/iPad. It’s known as Mobile Device Management (MDM) and is frequently deployed on company-issued phones and tablets.
With a supervised device, the organization can be certain that its property is used exclusively for purposes that are in line with its policies and objectives. It is protected by a password and can’t connect to any other Mac.
If your new device acts in this way, it’s likely that you bought a phone that previously belonged to a corporate entity or educational institution. That means you will have to find a way to remove supervision before you can take advantage of all the networking options of your device. Considering that remote supervision is one of the more common problems with iOS devices, you can benefit from the experiences of other users who already solved it.
You can easily check whether this iPad is supervised by another computer even without trying to connect it to a computer. If your device has iOS version 10 or later, you can find the answer to this question from the Settings menu. When you open this menu, information about supervision will be displayed above your name on the top of the screen.
If you open the Profiles & Device management tab, you will be able to find out who controls the device, as well as see the full list of features that may be restricted or disabled.
Since all this information is easily available from your phone, you can confirm whether the device is supervised and formulate a plan to reverse this condition. How you proceed from this point depends on whether you have access to the screen passcode used to set up supervision or not.
Once you made sure that this iPhone is supervised by another computer and learn all the details about the administrator and types of restrictions in place, you can start looking for a solution that will allow you to regain full control of your device. There are two approaches you can take – either to try removing the supervision by yourself or to ask the person that placed the device under supervision to change its status going forward.
If you already have the screen password, you should be able to complete the process without anyone’s help. Here is how:
Step 1: You will need access to the Apple Configurator app that was used to place the device under supervision. You can download this app from the App Store and install it on your Mac.
Step 2: Connect the iOS device you want to remove from supervision.
Step 3: Run Apple Configurator and find your mobile device.
Step 4: Remove supervision from the device.
Please note that this procedure will erase all data kept on the iPhone or iPad, and take steps to back it up if possible.
Alternatively, you could contact the administrator or the organization that he works for, and ask for assistance with removing the lock. If the ownership of the phone was legally transferred to you, previous owners will often be cooperative and help with this task. It won’t take the administrator more than a few minutes to resolve the issue, but be prepared to send scanned receipts or another type of proof that you are indeed the legitimate owner.
Also Read: How to Remove MDM Profile on Mac >
If you don’t know the screen password and are unable to recruit the administrator to your cause, you still have a chance to remove supervision from your iOS device. To do that, just get AnyUnlock – MDM Bypass Tool. With AnyUnlock, you can easily bypass MDM lock and get back the privilege to control your iOS device. No matter you are restricted by a large enterprise, a small organization, or an educational institution, you can use AnyUnlock to bypass MDM with simple clicks.
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Here, we also offer you a video, showing how to bypass MDM with simple clicks.
Free installing AnyUnlock – iPhone Password Unlocker on your computer, refer to the following instructions to bypass MDM in minutes!
Step 1. Launch the program on your computer > Choose the Bypass MDM mode in the middle of the interface.
Step 2. Connect your iOS device via a USB cable. You may need to enter the password to unlock the device when connected.
Step 3. Here, tap on the Bypass Now option.
Step 4. Before removing the MDM lock, ensure your iOS device is on the Remote Management Screen.
If your iOS device is not on the “Remote Management screen” interface, you should follow the on-screen instructions to put it into “Remote Management” status when resetting the device.
Step 5. When the MDM lock screen displays, you can tap on the Bypass Now button to initiate the bypassing progress. After a few minutes, you will see the Successfully Bypassed page when the process completes.
Even if you realize this iPad is supervised by another computer after purchasing or borrowing a new device, you shouldn’t worry too much. There are multiple ways to remove the supervision and enable your device to perform the full range of functions without restrictions. In the worst-case scenario that you can’t use the original password, you can still get out of this predicament thanks to AnyUnlock – iPhone Password Unlocker.
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