How to Fix iPhone Stuck on FaceTime Call Ending Issue

Have you ever met the issue that your FaceTime stuck on connecting or ending? If you have, just read this guide to get some ways to address it.

By Gigi Albert | Posted on: Sep. 29, 2018, Last Updated: Sep. 29, 2018
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Q: I was FaceTime audio calling a contact but my iPhone got stuck on call ending. I am on iOS 11.3 on my iPhone x. It doesn’t allow me to shutdown or restart.

I don’t know how many people are now getting stuck on call ending or FaceTime, just like the user above. It is not big but an annoying problem. Such an issue might turn your iPhone to a brick and you might not be able to restart or turn off your iPhone. The only thing you can do is to wait for the battery to die out and iPhone can restart itself. But that’s definitely waste your time. To help you address this issue, here we collect some possible and easy methods for you to address this issue quickly, learn more now!

5 Ways to Fix “ iPhone Xs/X/8/7 Stuck on FaceTime Ending” Issue

Solution 1. Force Restart Your iPhone

If your iPhone froze on call screen and doesn’t work anymore, you can try to force restart your iPhone.

Solution 2. Restart your iPhone From Setting

This solution works for people whose iPhone stuck on call ending or FaceTime but other functions on iPhone still work properly. In this case, you can try to restart from setting by going to Settings > General > Scroll down to end > Shut Down, then your iPhone will be shut down and you can restart it again.

Fix iPhone Stuck on FaceTime By Restarting from Setting

Fix iPhone Stuck on FaceTime By Restarting from Setting

Solution 3. Turn off/on your FaceTime

This is an often used method to fix app problem. You need to deactivate and reactivate your FaceTime and try if it works. Here’re the steps.

  1. Go to Settings > Scroll down and tap FaceTime.
  2. Just slide the FaceTime button to turn it off. When it’s off, the button will get gray.
  3. Then wait for a while, turn it on.
Fix iPhone Stuck on FaceTime By Turning off/on Your FaceTime

Fix iPhone Stuck on FaceTime By Turning off/on Your FaceTime

Solution 4. Reinstall the FaceTime App

Reinstall the FaceTime app is an effective method. You can follow the steps to make it.

  1. Find your FaceTime app on the Home Screen > Long press on the FaceTime icon until the cross icon appears on the app icon.
  2. Deleting the app by tapping the cross icon.
  3. Download a new FaceTime in the App Store and try it again.
Fix iPhone stuck on FaceTime By Reinstalling the FaceTime App

Fix iPhone stuck on FaceTime By Reinstalling the FaceTime App

Solution 5. Reset All Settings

Besides restart, reinstall and shut down your iPhone, you can also try to reset all settings to fix this problem. To reset all settings, you can go to open Settings > General > Reset > Reset All Settings.

Fix iPhone Frozen on Call Screen By Resetting All Settings

Fix iPhone Frozen on Call Screen By Resetting All Settings

The Bottom Line

Hope the methods mentioned above can help you fix this annoying problem, if you have more other better solutions, you can also leave your solutions in the comment section to share with more other people who also meet the same issue. Good luck!

Gigi Albert

Member of iMobie team, a professional editor, is interested in solving iOS & Android related problems by writing various tutorials.