Welcome to PhoneTrans Online Guide. Here you can find all detailed tutorials about how to transfer files between iOS devices, Android devices, iOS device and Android device, restore your phone, selectively or fully back up your iPhone, and transfer social messages (WhatsApp, LINE, Viber and Apps) to your iPhone. If you still have questions after reading this guide, please don’t hesitate to contact our Support Team, and you will receive the reply within 24 hours on work days and 48 hours on weekends.
WhatsApp records our daily chats with our families, friends, colleagues, etc. The WhatsApp data is important to us. If you switch Android device or iOS device to a new iOS device, transferring WhatsApp messages between two devices may trouble you. With the help of PhoneTrans, you can do that easily. Please refer to the following guide to make good use of PhoneTrans.
After launching PhoneTrans on your computer, please choose App Transfer - WhatsApp. Then, please click button.
PhoneTrans supports to transfer WhatsApp messages from Android device or iOS device to new iOS device. Just take transferring data from Android device to iPhone for an example. If you connect your Android device to computer with USB cable, please make sure you have launched USB debugging option on your Android device. By default, PhoneTrans will detect Android & iOS devices automatically. If you don’t connect your Android and iOS device to computer or your iOS device is not recognized, you will see the interface below:
Once your devices are detected by PhoneTrans successfully, you will see the main interface as below. Please click button.
1. If PhoneTrans fails to recognize your Android device, you may try to connect Android device via Wi-Fi to solve this problem.
2. If PhoneTrans is unable to recognize iOS device, you may try these troubleshooting steps to solve this problem.
After entering the next step, please open WhatsApp on your Android device – tap button – Settings – Chats – Chat backup to back up WhatsApp messages on your Android device. Please also select Never for Back up to Google Drive.
Once you click button, a message will be popped up, which asks for the request to uninstall WhatsApp official version on your Android device and then reinstall WhatsApp enhanced version on it.
Due to Android restrictions, WhatsApp official version won’t allow the third party software to access its data directly. So PhoneTrans will help install WhatsApp enhanced version temporarily to get access to WhatsApp data. Please download and install Enhanced Version of WhatsApp from link below: dl.imobie.com/android/specified-app.apk
After clicking button, please go to Settings – App info – WhatsApp – Permissions – Storage to allow WhatsApp to access phone storage.
After installing WhatsApp enhanced version on your Android device, please log in to your account and then restore the backup.
Once you click button, PhoneTrans will transfer WhatsApp Messages from Android device to iPhone. The time to transfer WhatsApp Messages varies based on the amount of messages. Please keep patient.
Once the transferring process completes, you will see the process completed interface. To go back to the home interface, please click button.