How to Fix iPhone iPad Screenshot Not Working on iOS 11/iOS 12

Some iPhone users reported that screenshot not working on their iPhone or iPad after iOS updating. Read this guide to get some quick solutions.

Roger Smith Last Updated: May. 09, 2020

So I was recently trying to screenshot on my iPhone XR and it wouldn’t let me and I was wonder if people who were having the same problem could respond.

As the user mentioned above, your device may suddenly stop allowing you to take screenshots. Or after updating your iPhone or iPad to new iOS versions, it seems to trouble you that screenshot is not working properly. Maybe you tried to take a screenshot but just locked your iPhone or activated Siri. Actually, this is only one of the common iOS problems you may meet on an iPhone iPad. In this iMobie guide, we will show you how to fix screenshot not working on iPhone iPad with some easy solutions.

How to Fix iPhone iPad Can’t Take Screenshot

Tip 1. Firstly Restart your iPhone/iPad

How to Restart iPhone

Restart iPhone X/XS/XR and iPhone 11: Press and hold the Side button (on the right side of your iPhone), simultaneously press either volume button until the slider appears. Drag the slider and switch from left to right to turn the iPhone off. To turn iPhone back on, press and hold the Side button again until you see the Apple logo.

Restart iPhone 6/7/8: Press and hold the Side button until the slider appears. Drag the slider and switch from left to right to turn the iPhone off. To turn iPhone back on, press and hold the Side button again until you see the Apple logo.

Restart iPhone SE/5 and earlier: Press and hold the top button until the slider appears. Drag the slider and switch from left to right to turn the iPhone off. To turn iPhone back on, press and hold the top button again until you see the Apple logo.

How to Restart iPad

Restart iPad that supports Face ID: Press and hold either volume button and the top button until the power off slider appears. Drag the slider, then wait 30 seconds for your device to turn off. To turn your device back on, press and hold the top button until you see the Apple logo.

Restart iPad that has Home button: Press and hold the top button until the power off slider appears. Drag the slider, then wait for 30 seconds for your device to turn off. To turn your device back on, press and hold the top button until you see the Apple logo.

Further ReadingHow to Force Restart your iPhone

Tip 2. Take screenshots with AssistiveTouch

Step 1. Enable AssistiveTouch on your iPhone/iPad: Setting > General > Accessibility > AssistiveTouch (for iPhone X/11: go to Settings > Accessibility > Touch > AssistiveTouch). Toggle the button of AssistiveTouch until it appears green.

Step 2. You will see the AssistiveTouch circular button on your screen. Tap on it > Device > More > Screenshot.

How to Fix iPhone iPad Can’t Take Screenshot with Assistive Touch

Take Screenshots with AssistiveTouch

Tip 3. Use 3D Touch to Take Screenshots

For iPhone 6s and later, you can add Screenshot to 3D Touch Actions to take screenshots: Setting > General > Accessibility > AssistiveTouch > enter the Customize the Top Level Menu> 3D Touch Actions > and check the “Screenshot”. Then press strongly on the AssistiveTouch circular button and the screenshot should be taken.

How to Fix iPhone iPad Can’t Take Screenshot with 3D Touch Action

Take Screenshots with 3D Touch Action

For iPhone X/11: go to Settings > Accessibility > Touch > AssistiveTouch > 3D Touch option > Select Screenshot.

Further Reading: How to Fix 3D Touch Not Working >

Bonus Tip: How to Manage Screenshots on iPhone

To manage all photos on your iOS devices like screenshots, camera roll, photo stream, photo library and more, you can try AnyTrans for iOS. It is a File Manager for iOS devices, allowing you to transfer screenshots and other photos from iPhone to computer or to another iDevice directly. AnyTrans for iOS sorts your photos in Albums and you can find all screenshots without efforts. In addition, you can also add photos from computer to iPhone without wiping existing pictures.

Step 1. To manage your iPhone screenshots/photos, you need to download AnyTrans for iOS firstly on your computer. Then run it and connect with your iPhone. Go to the page as below, and choose Photos.

Manage Screenshots on iPhone with AnyTrans for iOS – Step 1

Manage Screenshots on iPhone with AnyTrans for iOS – Step 1

Step 2. Tap My Photos and choose Screenshots to manage. Then you can click Delete button, Send to PC/Mac, Send to Device button to delete or transfer.

Manage Screenshots with AnyTrans for iOS – Step 2

Manage Screenshots with AnyTrans for iOS – Step 2

The Bottom Line

Many people may meet iPhone/iPad screenshot not working. Here we provide you three useful methods to fix this issue, hope anyone of it can help you. Also, you can use AnyTrans for iOS to manage your screenshots, photos or other data on your device.

Roger Smith

Work for iMobie team for 5 years as well as an Apple fan, love to help more users solve various types of iOS or Android related issues.