If your iPhone says unable to complete Touch ID setup or Touch ID stops working on iPhone? This guide collects the most common solutions to help you out.
Touch ID is a way to secure your iPhone or iPad and make purchases in the App Store or iTunes Store. It was first introduced on iPhone 5s. Touch ID has been applied on every subsequent iPhone, including iPhone SE (2nd generation) until it was replaced with Face ID on iPhone X or later. And for iPad series, Touch ID has been used on iPads since the iPad Air 2 until iPad Pro (1st generation and 3rd generation).
However, many iPhone users reported that they failed to activate Touch ID after iOS update, or fingerprint is not working at all. So to help more people solve this problem, here in this guide, we will show you how to fix Touch ID failed issues which will work on your iPhone 5/6/7/8.
Touch ID not working is most likely to happen because your fingers or fingerprints are not clean when touching the Home button. Or, the touch ID may scan failed while you are using a case or screen protector and the home button is covered. Besides, if one fingerprint is not working, maybe you need to re-add another one. What’s more, if your touch ID hardware is broken, maybe you need to go to an Apple store or contact Apple Support.
Go to Settings > Touch ID & Passcode > Enter your Passcode. Then turn off the iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn the iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.
Go to Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints > Tap on the fingerprint, which you want to delete > Then tap on Delete Fingerprint. Repeat this until all your fingerprints are removed > Tap on Add a Fingerprint > Follow the on-screen instructions to set up a new fingerprint.
Make sure the fingerprint sensor works by covering the Home button completely with your finger, touching the surrounding metal ring. While Touch ID is scanning your finger, you shouldn’t tap or move around too quickly. And If you’re using a phone case or protective one, make sure it doesn’t cover the Home button or the surrounding ring. Or, you can remove your phone case or screen protector and try again.
If the Touch ID still not working, you need to try to force restart iPhone/iPad. To force restart the device with Touch ID: Hold down Wake/Sleep button until the Apple logo appears > Slide to power off.
If you don’t like this “Press home button to unlock” feature, you can also open your iPhone with “Rest Finger to Open” and “Raise to Wake”, which allows you to unlock iPhone with Touch ID (Fingerprint) without pressing the home button.
If your Touch ID not working is not caused by a hardware problem, you can try AnyFix – iOS system recovery. It can fix 130+ iOS / iPadOS / tvOS issues, covering almost all system issues you may encounter. So when you faced Touch ID failing to activate, fingerprint scanner not working, or other issues. AnyFix has the opportunity to help you out. Here are some features you may be interested in:
Then you can follow the steps below to fix the iOS system issue:
Step 1: Download and install the latest version of AnyFix on computer. Then launch AnyFix and you will see the interface as below. Then tap on System Repair.
Step 2: Next, connect your iPhone with a USB cable. Then choose the corresponding category – iPhone Problems and tap on Start Now.
Step 3: Select a mode to repair your iPhone. Here we take Standard Repair as an example, which can help you fix the most common issues and no data loss.
Step 4: AnyFix will check your iPhone model and you need to click Download to get a matching firmware.
Step 5: When the download finished, just tap on Fix now. It will ask you to enter recovery mode if you didn’t enter before. Now, follow the steps on the interface to put your iPhone in recovery mode.
Step 6: Once your iPhone entered recovery mode, AnyFix will automatically start to repair your device. Wait a while and when the recovery process is completed, you will see the completed page.
Further Reading: Why Touch ID Failed after Screen Replaced? Here to Fix >
If your iPhone/iPad says failed – unable to complete Touch ID setup or unable to activate Touch ID, then you can try the following methods to fix the issue:
First, make sure that the Touch ID sensor and your finger are clean and dry when you activating the Touch ID. And follow the steps below:
Go to Settings > Touch ID & Passcode > Click Turn Passcode Off > Restart your iPhone > Set up Touch ID again via Settings.
Go to Settings > Tap [your name] > Tap on Sign out > Then sign in again and try to use Touch ID.
If a restart does not help try a restore. First backup your device to avoid data loss. Then connect your iDevice to computer and launch iTunes > Click on the device button and choose Summary > Tap on Restore iPhone.
Based on the former iOS 8/9/10/11 update experience, there are various types of issues or bugs you may meet when downloading iOS 12, for instance, iPhone frozen during the update, Wi-Fi not working after updating, or iMessage problems, etc.
If you meet any other new issues with Touch ID on your iPhone or iPad, you can share it with us in the comment section. And any suggestions or fixes for Touch ID failed are welcomed. In case that you may lose some important iOS content when updating to the new iOS, we provide you with three ways to retrieve lost data on iPhone/iPad.
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