How to Fix Touch ID Not Working on iPhone iPad

If your iPhone says unable to complete Touch ID setup or Touch ID stops working on iPhone? This guide collects the most common solutions to help you out.

iMobie Last Updated: Nov. 23, 2020

Touch ID is a way to secure your iPhone or iPad and make purchases in the App Store or iTunes Store. It was first introduced on iPhone 5s. Touch ID has been applied on every subsequent iPhone, including iPhone SE (2nd generation) until it was replaced with Face ID on iPhone X or later. And for iPad series, Touch ID has been used on iPads since the iPad Air 2 until iPad Pro (1st generation and 3rd generation).

However, many iPhone users reported that they failed to activate Touch ID after iOS update, or fingerprint is not working at all. So to help more people solve this problem, here in this guide, we will show you how to fix Touch ID failed issues which will work on your iPhone 5/6/7/8.

Touch ID Not Working on iPhone 5/6/7/8

Touch ID Not Working on iPhone 5/6/7/8

Also Read: How to Get into a Locked iPhone without Passcode >

Why is My Touch ID Not Working

Touch ID not working is most likely to happen because your fingers or fingerprints are not clean when touching the Home button. Or, the touch ID may scan failed while you are using a case or screen protector and the home button is covered. Besides, if one fingerprint is not working, maybe you need to re-add another one. What’s more, if your touch ID hardware is broken, maybe you need to go to an Apple store or contact Apple Support.

Touch ID not working may cause you unable to activate touch id on your iPhone or iPad. So, read the following methods to fix the touch ID not working issue.

Fix Touch ID or Fingerprint Not Working on iPhone/iPad

1. Turn off the Touch ID Features then Back on

Go to Settings > Touch ID & Passcode > Enter your Passcode. Then turn off the iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn the iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.

2. Remove and Re-add Fingerprints

Go to Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints > Tap on the fingerprint, which you want to delete > Then tap on Delete Fingerprint. Repeat this until all your fingerprints are removed > Tap on Add a Fingerprint > Follow the on-screen instructions to set up a new fingerprint.

3. Cover the Home Button Completely

Make sure the fingerprint sensor works by covering the Home button completely with your finger, touching the surrounding metal ring. While Touch ID is scanning your finger, you shouldn’t tap or move around too quickly. And If you’re using a phone case or protective one, make sure it doesn’t cover the Home button or the surrounding ring. Or, you can remove your phone case or screen protector and try again.

4. Make Sure both your Finger and Home Button are Dry

If your finger is sweat or there is liquid on your iPhone, you need to wipe both your finger and your home button.

5. Force Restart your iPhone or iPad

If the Touch ID still not working, you need to try to force restart iPhone/iPad. To force restart the device with Touch ID: Hold down Wake/Sleep button until the Apple logo appears > Slide to power off.

6. Unlock iPhone without Pressing Home Button

If you don’t like this “Press home button to unlock” feature, you can also open your iPhone with “Rest Finger to Open” and “Raise to Wake”, which allows you to unlock iPhone with Touch ID (Fingerprint) without pressing the home button.

  • To enable Rest Finger to Open: Settings > General > Accessibility > Home Button > Toggle Rest Finger to Open to ON.
  • To enable Raise to Wake: Settings > Display & brightness > Toggle Raise to Wake to ON.

7. Fix Touch ID not Working with an iOS Repair Tool

If your Touch ID not working is not caused by a hardware problem, you can try AnyFix – iOS system recovery. It can fix 130+ iOS / iPadOS / tvOS issues, covering almost all system issues you may encounter. So when you faced Touch ID failing to activate, fingerprint scanner not working, or other issues. AnyFix has the opportunity to help you out. Here are some features you may be interested in:

  • Fix iOS/iPadOS/tvOS problems in any scenario instantly.
  • It offers 3 repair modes to ensure you can fix the system problem with the highest success rate.
  • Besides, it solves many and the most complicated iTunes errors.

Then you can follow the steps below to fix the iOS system issue:

Step 1: Download and install the latest version of AnyFix on computer. Then launch AnyFix and you will see the interface as below. Then tap on System Repair.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Click on System Repair

Click on System Repair

Step 2: Next, connect your iPhone with a USB cable. Then choose the corresponding category – iPhone Problems and tap on Start Now.

Choose iPhone Problems and Click on Start Now

Choose iPhone Problems and Click on Start Now

Step 3: Select a mode to repair your iPhone. Here we take Standard Repair as an example, which can help you fix the most common issues and no data loss.

Choose Standard Repair

Choose Standard Repair

Step 4: AnyFix will check your iPhone model and you need to click Download to get a matching firmware.

Download the Firmware

Download the Firmware

Step 5: When the download finished, just tap on Fix now. It will ask you to enter recovery mode if you didn’t enter before. Now, follow the steps on the interface to put your iPhone in recovery mode.

Firmware Download Completed

Firmware Download Completed

Step 6: Once your iPhone entered recovery mode, AnyFix will automatically start to repair your device. Wait a while and when the recovery process is completed, you will see the completed page.

Further Reading: Why Touch ID Failed after Screen Replaced? Here to Fix >

Fix Unable to Activate Touch ID on iPhone/iPad

If your iPhone/iPad says failed – unable to complete Touch ID setup or unable to activate Touch ID, then you can try the following methods to fix the issue:

Tip 1. How to Activate Touch ID on iPhone

First, make sure that the Touch ID sensor and your finger are clean and dry when you activating the Touch ID. And follow the steps below:

  1. Launch Settings app.
  2. Click Touch ID & Passcode and enter your passcode.
  3. Tap on Add a Fingerprint (put your finger on the Touch ID sensor steadily and do not move your finger around when touching).
  4. Let your finger go until you feel a quick vibration or until you’re asked to let it go.
  5. Follow the on-screen instructions to finish.

Tip 2. Make Sure your Finger Surface Gets Scanned

During the registration process, make sure your finger surface gets scanned and try a different angle.

Tip 3. Turn Passcode Off and then On

Go to Settings > Touch ID & Passcode > Click Turn Passcode Off > Restart your iPhone > Set up Touch ID again via Settings.

Turn Passcode Off

Turn Passcode Off

Tip 4. Sign out Apple ID and then Sign in

Go to Settings > Tap [your name] > Tap on Sign out > Then sign in again and try to use Touch ID.

Tip 5. Try to Reset the Device

If a restart does not help try a restore. First backup your device to avoid data loss. Then connect your iDevice to computer and launch iTunes > Click on the device button and choose Summary > Tap on Restore iPhone.

Based on the former iOS 8/9/10/11 update experience, there are various types of issues or bugs you may meet when downloading iOS 12, for instance, iPhone frozen during the update, Wi-Fi not working after updating, or iMessage problems, etc.

The Bottom Line

If you meet any other new issues with Touch ID on your iPhone or iPad, you can share it with us in the comment section. And any suggestions or fixes for Touch ID failed are welcomed. In case that you may lose some important iOS content when updating to the new iOS, we provide you with three ways to retrieve lost data on iPhone/iPad.

AnyFix – iOS System Recovery Tool

  • Fix iPhone/iPad/iPod Touch system problems, like iOS stuck, frozen, etc.
  • Fix 200+ iTunes errors, including iTunes update, restore, sync, etc.
  • Three Repair Modes for system recovery to improve the success rate.
  • Free to update iOS or 1-click to reset device.

Free Download100% Clean & Safe

Free Download100% Clean & Safe

Free Download * 100% Clean & Safe

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Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on iOS and Android related problems.

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