How to Fix No New Pictures Found on This Device

Are you facing no new pictures or videos were found on this device problem? We have found some ways that will assist you to solve this problem.

Joy Taylor Last Updated: Jan. 17, 2020

I have iPhone X with over 900 images and recently upgraded Windows 7 computer. When I connect my iPhone device to the computer and it is recognized, but when I try to open DCIM folder it shows No new pictures or videos were found on this device message.

Are you one of those iPhone users who encounter no new pictures found on this device message? Don’t worry, this is a very common error which many iPhone users face while trying to view iPhone photos on Windows computer. If you are seeking for the solution to this problem then, you can follow this article. In this post, we are going to give you best methods on how to fix iPhone no pictures found on this device problem.

How to Fix No New Pictures Found on This Device

Method 1: Keep Your Device Unlocked

You can unlock your device before plugging into the computer. These days, almost every mobile device is equipped with integrated security function that restricts other devices to access its storage when the device is locked. It is not possible to access the device storage in the lock state. If your device is locked and you are facing no new pictures or videos were found on this device, maybe this security function leads to such problem.

Fix No New Pictures Found on This Device - Keep Your Device Unlocked

Keep Your Device Unlocked

If the problem still persists then, follow the next method.

Method 2: Use File Explorer in PC

Step 1. At the very first step, you have to connect your iPhone device to the computer using lightning cable. Popup will appear on your mobile screen, tap on “Allow” button to grant permission.

Step 2. Now, open Settings on your iPhone device and go to Touch ID & Passcode. Turn off the passcode by tapping on the “Turn Passcode Off”. You can turn it on once the photos transfer process completed.

Step 3. After that, switch to the computer and navigate to “C:\Users\[username]\AppData\Local\Microsoft\Photo Acquisition\PreviouslyAcquired.db” and rename the file with your “Username”.

Fix No New Pictures Found on This Device - Use File Explorer

Use File Explorer

In case, it is not showing, maybe it is hidden. You can change the settings to view the hidden file by following the given steps.

  • Simply open Windows File Explorer and click on “Organize” which is placed at the top-left corner of the screen.
How to Fix No New Pictures Found on This Device – View Hidden Files

View Hidden Files

  • Now, choose “Folder and search options”.
  • Folder Options window will appear, click on the “View” tab and choose “Show hidden files, folders, and drives” radio button under the Hidden files and folders and hit on “OK” button apply changes.
Fix No New Pictures Found on This Device – View Hidden Files

View Hidden Files

Step 4. Now, try to open iPhone storage to view photos.

Bonus Tip: Easier Way to Transfer iPhone Pictures to Windows PC

If you still cannot fix the no new pictures found on this device issue, and also prefer an easy way to transfer your pictures, then you can have a try on AnyTrans for iOS. It’s one all-sided iOS data management tool, supports transferring 20+ types of iPhone data, including pictures, videos, music, ringtones, contacts, messages etc. Here are some outstanding features of it:

  • All photos are supported. All pictures are organized by different folders, like My Photos, Albums, My Photo Stream, and People, Places, Photo Videos, etc. Lets you quickly find the pictures you want to transfer.
  • Transfer all or selected pictures. Lets you transfer all iPhone pictures to computer at once, or preview and choose the pictures you need.
  • Ensure the quality of the pictures. Copy the original pictures to computer instead of the compressed ones.
  • Fast transfer speed. Available to transfer 1500+ pictures in 3 minutes.

How about give it a try? It’s one 100% green software, no virus and no data leakage, supports all iPhone models, from previous iPhone 4s/5/5s/6/6s/SE to new iPhone X/11. Download it now and next, we will show you how to transfer photos from iPhone to PC.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1. Launch AnyTrans for iOS > Connect your iPhone to the computer via USB cable > When AnyTrans has detected your iPhone, it will show as below. Then click Device Manager > Tap Photos.

Easy Way to Transfer Photos from iPhone to Computer – Step 1

Easy Way to Transfer Photos from iPhone to Computer – Step 1

Step 2. Choose My Photos, or you can transfer by Albums/Places/People, etc. > Select the Photos you want to transfer > Click Send to PC to start.

Easy Way to Transfer Photos from iPhone to Computer – Step 2

Easy Way to Transfer Photos from iPhone to Computer – Step 2

Besides iPhone to computer transfer, AnyTrans for iOS can also help you transfer photos from computer to iPhone without data erase, iDevice to iDevice transfer is also available. Give it a free try now >

The Bottom Line

In Windows 7, no new pictures or videos were found on this device is one of the common problems that irritate lots of iPhone users.  It is a very frustrating situation especially when you want to view or transfer photos to the computer. Hope this guide can help you fix no new pictures found on this device problem successfully.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iPhone related issues.