Fix WhatsApp Chat Backup Stuck on iPhone and Android

WhatsApp backup stuck on your iPhone or Android device? This guide takes a look at some of the possible ways to get around this issue and to successfully make a backup.

Author Avatar Joy Taylor Last Updated: Jul. 01, 2021

If you do not already know, WhatsApp backs up your chat conversations at a predefined time every day. In case you have chosen the option to back up data to iCloud or Google Drive, then your data is backed up to either of these cloud services. And WhatsApp backup enables you to keep your private data safe and to switch Android to Android, iPhone to iPhone smoothly.

Tips: If you plan to change phones across the system, you may try some other ways to restore WhatsApp backup from Android to a new iPhone, or transfer from iPhone to a new Android.

While sometimes, you might find that your WhatsApp chat backup gets stuck. There are many reasons your WhatsApp chat backup does not go through. Instead of getting into the causes as to why the issue has occurred, let us take a dive right into the solutions and fix this issue.

Frequently Asked Questions

You probably have many questions when the WhatsApp backup gets stuck on your device.

1. How long does WhatsApp backup take?

This totally depends on the size of the backup. If you are excluding media, this should take a few minutes. If you include media, it will take significantly more time.

2. Why can’t I backup my WhatsApp to iCloud?

Some of the reasons you cannot backup WhatsApp to iCloud are you are not signed into the same iCloud account, iCloud Drive is disabled, and you have insufficient storage in your iCloud account. To fix can not backup WhatsApp to iCloud or Google Drive, read the following methods and find your ways.

How to Fix WhatsApp Backup Stuck on iPhone

If you use an iPhone, you probably back up your WhatsApp data to iCloud. This is mostly a stable service but it experiences hiccups at times. To fix WhatsApp backup stuck on iPhone, first make sure you’re signed in with the Apple ID that you use to access iCloud. Then try the following fixes:

Fix 1. Enable iCloud Drive

iCloud Drive must be enabled on your iPhone in order to create WhatsApp backups. If it is already enabled, you can try toggling it off and on and see if that helps fix it when WhatsApp backup is not working.

  1. Open the Settings app and tap your name.
  2. Tap the iCloud option on the following screen.
  3. Enable the iCloud Drive option.
  4. If the option is enabled, turn it off and then turn it back on.
Turn on iCloud Drive

Turn on iCloud Drive

Fix 2. Ensure Sufficient Space is Available in iCloud

To store backups, you need to have a certain amount of free space available in your iCloud account – WhatsApp says at least 2.05 times the space than the actual size of your WhatsApp backup. If you do not have enough space, you need to either remove your existing files or upgrade your iCloud plan.

To check how much space you have in your iCloud account:

  1. Launch the Settings app and tap your name banner.
  2. Select iCloud on the resulting screen.
  3. You will see your iCloud usage.
Check iCloud Storage

Check iCloud Storage

How to delete iCloud backup:

So if your iCloud storage nearly full and you can delete the existing backup to fix back up stuck: Go to Settings > Tap your [name] > Click iCloud and then iCloud Backup > Delete the existing backups. Then, you can go to WhatsApp Settings > Chat and try to back up again.

Fix 3. Turn On Mobile Data for iCloud

One possible reason the WhatsApp backup is stuck on your iPhone is that you do not have mobile data enabled for iCloud. This prevents iCloud from uploading your backup.

You can fix this issue by allowing iCloud to use your cellular data.

  1. Access the Settings app and select your name.
  2. Select iCloud on the following screen and tap iCloud Drive.
  3. Enable the Use Mobile Data option.

Fix 4. Connect to a Working Internet Connection

As you probably know, WhatsApp uses your Internet connection to download and upload data. Therefore, you should make sure your current Internet connection works. If it is your connection that has the problem, none of your fixes are going to work.

If you are currently on mobile data, switch to a good WiFi network and see if it fixes the issue. If you are on a WiFi network, switch to mobile data and see if it helps.

Fix 5. Perform a Manual WhatsApp Backup

Lastly, you can try creating a manual WhatsApp backup and see if that works.

  1. Make sure you are connected to a working Internet connection.
  2. Open WhatsApp on your iPhone.
  3. Head to Settings > Chats > Chat Backup and tap Back Up Now.

Fix WhatsApp Backup Stuck on Android

If your WhatsApp backup is stuck on an Android device, it is mostly due to an issue with your Google account or Google services.

Fix 1. Use a Working Google Account

First of all, make sure that you are using an active and working Google account in WhatsApp on your device. When you create a backup, WhatsApp uploads all your conversations and media files to this Google account.

You can check and change the Google account for your WhatsApp backups on your phone.

  1. Open WhatsApp on your phone.
  2. Head to Settings > Chats > Chat backup.
  3. ap Google Account and change the account if required.
Use a Functioning Google Account

Use a Functioning Google Account

Also Read: Restore WhatsApp Backup from Google Drive to Android >

Fix 2. Update Google Play services

Google Play services come preinstalled on all Android devices, and WhatsApp utilizes this tool to upload your data to your Google Drive account. It might be that there is an issue with this tool and so your uploads are not being made the way they should.

You can update these services on your phone and see if that helps.

  1. Head to Settings > Apps & notifications > Google Play Services > App details on your phone.
  2. Tap Update if an update is available.

Fix 3. Do Not Include Videos in the Backup

Sometimes, your WhatsApp backups get stuck because you have too many large videos to upload. If this is the case, you can exclude videos from being added to your cloud backups. This way, your backups will be smaller and hopefully, they should go through without issues.

To disable Include videos: Go to Settings > Chats > Chat backup on your phone > Disable the Include videos option.

Exclusive Videos in WhatsApp Backups

Exclusive Videos in WhatsApp Backups

Fix 4. Delete the Backup from Google Drive

Lastly, it might be that your earlier WhatsApp backups are causing an issue with your new backup. If this is the case, the best way around this is to clear your old backups. It is pretty easy to remove existing WhatsApp backups from Google Drive, and you can do it from your desktop.

Keep in mind that you will lose all of the data that was saved in your backups.

  1. Head over to the Google Drive site and log-in to your Google account. This should be the same account that you use to make WhatsApp backups on your phone.
  2. Click the cog icon at the top-right and select the option that says Settings.
  3. Select Manage Apps from the left panel.
  4. Find WhatsApp Messenger in the list, click Options next to it, and select Disconnect from Drive.
Remove WhatsApp Backup from Google Drive

Remove WhatsApp Backup from Google Drive

You can now try to create a fresh WhatsApp backup from your phone.


Do not panic if your WhatsApp backup gets stuck as there are ways to fix this issue on both Android and iPhone. Use the above methods and you should hopefully be able to successfully make a WhatsApp backup on your Android to iPhone.

Author Avatar
Joy Taylor Twitter Share Facebook Share

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.

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