How to Fix: Music Won’t Play on iPhone /iPod


If you are stuck on this problem: some music won't play on iPhone/iPad/iPod and screen says "Item Not Available! This item can't be played", read this guide to fix it in minutes.


Sep.19th, 2016


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AnyTrans – An Alternative to iTunes to Fix Music Won’t Paly on iPhone iPad

AnyTrans – Best iPhone iPod Music Management Tool

As the best iOS music management tool, AnyTrans helps you manage music as you want. Now download AnyTrans on your computer firstly, and then try it after fixing the problem of music wont play on iPhone iPad.

Music Won’t Play on iPhone/iPad/iPod

Music Won’t Play on iPhone/iPad/iPod

After syncing an iPhone, iPad or iPod with iTunes, trying Apple Music for the free three months, or just experienced an iOS update, you may meet some problem: the music or songs you purchased from iTunes store are greyed out, and won’t play on your iPhone/iPad/iPod.

When playing music on iPhone iPad iPod, these songs can’t be played will be skipped, and they are shows as greyed out. When tapping it, a window pops up and says "Item Not Available! This item can’t be played." Normally, these songs can be played correctly in iTunes. Therefore, many people want to know why wont my music play on my iPhone/iPad/iPod and how to fix it.

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Why Won’t My Music Play on My iPhone/iPad/iPod

If you find some songs on your Music App are greyed out, and can’t be played on your iPhone, iPad or iPod, except looking for solutions to fix it, you may also want to know why won’t your music play on your iDevice.

In most cases, music won’t play on iPhone/iPad/iPad resulted from a sync issue. Maybe the music file is missing on your computer (but still listed in your iTunes Library, and you synced it with your iDevice), or maybe the file is corrupt or modified in some way, and this makes the songs unreadable on iTunes or iDevice.

Next, we will focus on how to fix music won’t play on iPhone/iPad/iPod, and offer you several potential solutions below. After trying every potential solution, you should check if you have fixed this problem, if not, try the next one.

How to Fix: Music Won’t Play on iPhone/iPad/iPod OR This Item Can’t Be Played

Solution 1: Update your iTunes to the latest version if it is not the current.

Solution 2: Reauthorize your computer.

In some cases, iTunes may “forget” that your music is authorized. So you can refresh the authorization and authorize again. About how to authorize or deauthorize your computer on iTunes, you just need to: Click Account > Authorizations > Authorize This Computer or Deauthorize This Computer.

Fix Music Won’t Play on iPhone 6/6s – Reauthorize Your Computer Again

Fix Music Won’t Play on iPhone 6/6s – Reauthorize Your Computer Again

Solution 3: Re-sync your iPhone, iPad or iPod with iTunes.

If you have the copies of these songs, try to sync your iDevice with iTunes again. By the way, if you synced your iDevice over Wi-Fi, this time sync it with USB cable, because sometimes the network error may cause the music can’t be played.

Solution 4: Add music to iTunes library again, and sync again.

You know, if you delete or get some song file lost before syncing, this will make the songs synced to iPhone iPad greyed out, and can’t be played. At this moment, you can add all the music files to iTunes Library again, and sync with your iPhone iPad again.

About how do add file to iTunes Library, you just need to: Click File > Add to Library > Select the folder with music file you want to add > Click Open to start adding.

Solution 5: Clean iTunes Library and the songs in iDevice, and sync again.

After trying the solutions above, if the music still can’t be played on your iPhone/iPad or iPod, you can perform a clean sync with following steps:

Step 1: Back up all your songs, like export all songs from iTunes Library to external drive for backup, view full guide here >

Step 2: Remove all the data from iTunes library, and sync it with your iDevice. This will also remove all the songs, ringtones, iBooks, Podcasts, etc. on your iPhone, iPad or iPod.

Step 3: Export the music files you backed up to iTunes Library again.

Step 4: Restart your iDevice, and sync it with iTunes. Then all the new songs will be on your iPhone, iPad or iPod again.

Solution 6: Make a full backup, and then restore your iPhone iPad to Factory Settings.

Solution 7: Try an iTunes alternative to transfer and sync iPhone/iPad/iPod music.

If you still fail to fix the problem of music won't play on iPhone/iPad/iPod, you can try the third-party software like AnyTrans, which allows you to transfer music between iTunes and iDevice as you like. Supports two-way transferring (from iTunes library to iPhone iPad, and from iDevice to computer and iTunes library), and you won’t lose any data during transferring.

Fix iPhone/iPad/iPod won't play music with AnyTrans, steps are as followed:

Step 1: Free download AnyTrans and install it on your computer.

Step 2: Transfer music from iTunes library to iPhone iPad again to make music playable: On homepage of AnyTrans, click iTunes Library tab > Click Music Tab > Select all the songs you want to transfer to iPhone iPad > Click To Device button to start it.

Fix Music Won’t Play on iPhone iPad with AnyTrans

Fix Music Won’t Play on iPhone iPad with AnyTrans

And when transferring music to iPhone, iPad or iPod with AnyTrans, all the incompatible audios will be convert the Apple supported format automatically. If music won’t play on iPhone/iPad/iPod or the item can’t be played because of incompatible formats, this problem also can be solved automatically during transferring with AnyTrans.

Fix Music Won’t Play on iPhone/iPad/iPod with AnyTrans

Fix Music Won’t Play on iPhone/iPad/iPod with AnyTrans

The Bottom Line

If you meet this problem – iPhone/iPad/iPod won’t play music after iOS 10 update, in case that you may be stuck on some other iOS update problem, don’t forget to check the full list of most common iOS 10 problems and solutions to fix it. Or if you are tired of confusing iTunes sync, you can download AnyTrans to have a try now >

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