How to Fix iPhone/iPad Software Update Server Could Not Be Contacted

Confused about iPhone/iPad software update server could not be contacted error? You can read this guide to learn how to fix it.

Joy Taylor Last Updated: May. 11, 2020

A couple days ago, Apple has released the iOS 10.3.3 for users. And the newest iOS 11 is coming with many new features. You may want to update your iPhone/iPad to iOS 11 immediately. If you are trying to make it with iTunes, then during the update process, you may meet some annoying problems like have trouble contacting iPhone/iPad software update server.

Many users reported that they received the error message just like you: The iPhone software update server could not be contacted. It is mainly caused by two factors: your network issue or problem of Apple server. Here in this guide we list 3 solutions. Hope these can help you installing iOS 11 successfully.

iPhone Software Update Server Could Not Be Contacted

iPhone Software Update Server Could Not Be Contacted

Also Read:
How to Fix Unable to Check for Update on iPhone iPad >
How to Fix An Error Occurred Installing iOS 11 >

Solution 1: Check Your Network Connection

Just as the message says: Make sure your network settings are correct and your network connection is active, or try again later. First check out whether you’re connected to Internet. Open a browser to see if it can load a webpage. You can also restart your computer to have a try.

Solution 2: Wait and Retry

If the network connection is fine, then just be patient and try it later. There might be two many people updating to iOS 11 at the same time, and the Apple iOS update servers are overwhelmed by the requests. You can quit and restart iTunes to update your iPhone to iOS 11.

Solution 3: Update Your iDevice Over the Air

If the iPhone/iPad software update server could not be contacted all the time, you can also update your device over the air.

Step 1. Make sure your device have sufficient battery left > Connect it to Wi-Fi network.

Step 2. Open Settings app > General > Software Update > Tap Download and Install.

Step 3. Enter your passcode > Tap Agree on Terms and Conditions > Tap on Agree.

Step 4. Choose Install Now > Wait for the update.

If you meet some problems during the update process, you can refer to this guide to get some solutions: The Most Common iOS 11 Problems and Solutions >

The Bottom Line

As you can see, here are three easy ways to fix “The iPhone Software Update Server Could Not Be Contacted” error. We hope that will help you. If you got any new ideas, please feel free to leave your comment below.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.