Fix iPhone Xs/Xr/8/7/6s Won’t Make or Receive Calls After iOS 13/12.4/12/11 Update

iPhone not receiving calls or can’t make calls after updating to iOS 13/12.4? Read this post and get some solutions. These methods work for all models of iPhone.

Joy Taylor Last Updated: Jun. 17, 2020

Each year we would hear lots of complaints that iPhone call failed after updating to new iOS, and this year is not an exception. After updating to iOS 13 or iOS 12.4 or even earlier, some iPhone Xs/Xr/8/7/6s users complain that their iPhone won’t make calls or not receiving calls.

You may see “Call Ended” or “Call Failed” screen when trying to dial, or you cannot receive incoming calls (the phone is disconnected) but can receive messages. This article will show you how to fix iPhone Xs/Xr/8/7/6s not receiving or making calls after iOS 13/12.4 update.

How to Fix iPhone Won’t Make or Receive Calls

How to Fix iPhone Won’t Make or Receive Calls

How to Fix iPhone Xs/Xr/8/7/6s Not Making or Receiving Calls

When your iPhone failed to make calls, the first thing to do is checking if your account is active. Some service providers/carriers will deactivate outgoing call services due to late payment or unpaid bills. If the problem continues, try the following workarounds.

1. Ensure your phone is in a good signal

If you see No Service or Searching in the status bar at the top left of the screen, it means your device is unable to connect to a cellular network and you will not be able to make or receive calls. In this case, make sure you are in an area with network coverage and make sure there is no network outage.

2.  Turn Airplane mode on and off

 Swipe up/down from the bottom/top of the screen to bring up Control Center. Tap the Airplane Mode button to turn Airplane mode on, wait for the airplay symbol to appear in the status bar, and then turn it off again.

3. Make sure that Do Not Disturb is off

When Do Not Disturb is enabled, you will see a little moon sign in the top right bar on your iPhone, and you will not hear any sound on your iPhone. So, you need to ensure that it’s off.

4. Reset Network Settings

Tap Settings > General > Reset > Reset Network Settings.

5. Update your carrier

Make sure your iPhone is connected to the Internet > Tap Settings > General > About.

6. Verify blocked phone numbers

Go to Settings > Phone > Block. Make sure the phone number you try to call is not on the block list.

7. Try re-inserting the SIM card

Remove and re-insert your SIM card, and make sure it is properly secured in place.

8. Check for iOS system update

Go to Settings > General > Software Update, and check for any new update to download.

The Bottom Line

We also see some users fix this problem by dialing *#31#, and you can try this if you still fail to make calls after trying the above methods. If you have any other fixes to solve this Call issue, you can also share them in the comments part.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.